Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Mapping Configuration Screen for Live Chat

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

marketing

Insights

social

Service

Knowledge Base Article

 • 

Mapping Configuration Screen for Live Chat

RS
Automated Quality Assurance (QA) in IVR

Automated Quality Assurance (QA) in IVR systems streamlines the process of retesting by enabling administrators to define standard use cases and restart a previously executed voice cases, whether it was successful or failed. This feature allows administrators to follow the exact path taken during th

Service

Knowledge Base Article

 • 

Automated QA in IVR

RS
Create Time Off Requests

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Prerequisites for creating Time Off requests:Sprinklr WFM must be enabled for the environment.Create Request permission under th

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Create Time Off Requests

SH
Block Profanity or Red Flag Key Words (via Rule Engine)

Automate the process of blocking profanity or red flag key words in outbound messages thereby eliminating manual effort for users based on some predefined criteria.Example use case shown below: If the owner of the campaign is “Agency 1” then the visibility of the campaign is set to “Agency 1” User G

marketing

Rule Engine

Knowledge Base Article

 • 

Pre-Publishing Rules

SH
Analyzing Followers Network Report

Follower Network Graph displays the top accounts followed by your audience and visualizes the common followers between them. Utilize the graph to discover new and unknown brands or find patterns in common sets of accounts followed by your audience.The graph widget contains clusters of profiles follo

Followers Network Report

Insights

Audience Insights

Analyze Followers Network Report

Knowledge Base Article

 • 

Followers Networks

RS
Utilizing Dead Air Conditions in Rules

If you need to take actions based on dead air in a call, you can utilize these conditions in Case Update rules within the Rule Engine:Dead Air Time: This condition allows you to specify the duration of dead air in the call. For example, you can set a rule to trigger an action if the duration of dead

Service

Knowledge Base Article

 • 

Common Rule Actions and Conditions

SH
Deployment Settings

Before we beginBefore we look at Deployment Settings and how it is configured, it is important to know about Issue Types.OverviewAfter you have created your dialogue tree bots and FAQ bots, you need to deploy them. To do this, go to the Deploy section. The function of the deploy section is to assign

Service

Knowledge Base Article

 • 

Define Bot Orchestration Strategy

SH
VKontakte Reporting Glossary

Account Level MetricsFor VKontakte Reporting Glossary, the following metrics are account level. These metrics will be used with corresponding dimensions, e.g. VK Group Visitors by Age Range + Age Group, VK Group Visitors by City + City, etc.MetricsDescriptionVK AlbumsThe total count of the number of

experience:space

cloud:core

article:howto

channel:vk

+6

Knowledge Base Article

 • 

VK

SH
Smart Budget Strategy Group FAQs

Can Smart Budget be applied on both Campaign and Ad Set levels?No. You will need to distribute the budget between the Ad Campaign level and Ad Set level. Once, you select a level, the other will no longer be valid for application and will show a validation error.Can Smart Bidding and Smart Budget be

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Manage Shift Patterns in Sprinklr WFM

Sprinklr WFM’s Shift Patterns allow Administrators and Workforce Managers to create and manage structured weekly Shift templates for agents. Patterns involve scheduling employees for different Shifts at varying times throughout the week, which ensures continuous operations, prevents employee burnout

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Manage Schedule Policies

SH
Get familiar with Listening sources

In this article, we have covered all the sources supported by Social Listening.Social channelsSourceOverviewXSource of Data: Official API - Firehose (All tweets and engagement stats are available in real-time) Coverage: Both Public & Privately owned accounts data are available Latency: Near real

Insights

Listening Sources

Knowledge Base Article

 • 

Social Listening Sources

SH
What is Reporting?

Customize, expand, and drill into metrics to discover what's working and what’s not by centralizing data from all your social channels and accounts.The Reporting functionality available within Content Marketing is an enhancement to Sprinklr’s existing Reporting capabilities. It utilizes the bui

marketing

Reporting

Knowledge Base Article

 • 

What is Reporting?

SH
Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Knowledge Base Article

 • 

Reviews

SH
Using Keyword Suggestions to make topic creation easy

Sprinklr equips you with major AI-driven capabilities in the keyword suggestions in Topic and Theme Query Builder, and Keyword List. The AI-powered smart keyword/phrase suggestions encompass the multiple variations of the keywords and phrases, which are the alteration of verbs, adjectives, and tense

Smart Suggestions

Insights

Keyword suggestion

Knowledge Base Article

 • 

Topic Creation & Setup

SH
Outbound Rules Conditions & Actions

SummaryThe following conditions are available for users to select while creating an Outbound Rule-Outbound Rule — ConditionsThe channel properties of the message: "The Channel Properties of the Message" are conditions applicable to the channel.​TermDescriptionThe Channel properties of the

marketing

Rule Engine

Knowledge Base Article

 • 

Outbound Rules

RS
Create Compliance Policies

The Compliance Manager feature helps manage and automate the handling of voice and screen recordings. It allows administrators to set rules for the number of calls to record, the retention period for recordings, and the archiving process, ensuring compliance with company policies and legal guideline

Service

Knowledge Base Article

 • 

Compliance Manager

SH
Ignore Out-Of-Office Emails

Out of office emails are an automated response mechanism used by users to indicate their unavailability, such as during a vacation, business trip, or other absence. However, when an end customer has an existing case associated with their profile and sets an out of office reply, a reply from the bran

Service

Knowledge Base Article

 • 

Ignore auto response emails

SH
About LinkedIn Ads

LinkedIn is one of the largest networks for professionals with over 850 million users worldwide. In the last decade, LinkedIn has become the encyclopedia of corporates, businesses, and careers. LinkedIn is now a resume of an employee, the portfolio of an artist, the biggest market for recruiters, th

marketing

Knowledge Base Article

 • 

Getting Started

RS
Reporting on HSM Templates

HSM Templates reporting provides the number of times a template has been sent, delivered, and read, and the number of times URL buttons or Quick Reply buttons in the template have been clicked.To get this capability enabled, please raise a support ticket by contacting tickets@sprinklr.com.Metrics an

Service

Knowledge Base Article

 • 

WhatsApp Analytics

SH
Monetise YouTube Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter.Account set up for monetisationThe You

Monetise YouTube Videos from Sprinklr

social

Monetise YouTube Videos

Knowledge Base Article

 • 

Publish on YouTube