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Transition Screen Actions in CTI

Transition Screen actions allow agents to perform specific call‑related tasks directly from Guided Path (GP) workflows during an active voice interaction in CTI. This enables agents to manage recordings and capture important conversation details without leaving the CTI interface.PrerequisiteEnsure t

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marketing

social

New Article

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Transition Screen Actions

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Creating an Asset in the Asset Manager

Before you StartThe Asset Manager provides a centralized repository for all media assets, documents, templates, and more. This article will help you with the steps to add assets in the asset manager. You can find the link to the Digital Asset Manager (DAM) here.​Steps to add an Asset to the Asset Ma

Service

Knowledge Base Article

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Service Channels

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Ad Comment Moderation for Facebook

Learn about the new Facebook comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?The table below provides you with information about the types of comments that can be fet

marketing

Ad Comment Moderation

Facebook

Advertising

Knowledge Base Article

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Facebook

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Use or Edit Data Presets in Display

In Presentations (Display), data presets are quick saved filter configurations that you can access at any time. If you need to apply the same filters to multiple widgets in your slides (scenes) you can easily leverage the data presets to efficiently streamline and set up your work, without having to

Display - SES

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Social - SES

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Display

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Using “Send Message” in CFM Workflows

The Send Message action in Customer Feedback Management (CFM) workflows allows you to send communications directly from workflows based on survey responses or other events.You can use this action to send messages across channels such as Email, SMS, and WhatsApp, using data from survey responses, pro

Knowledge Base Article

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Send Message

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Create Audience Segments using X Firehose

Filter a segment of the audience by sentiment while targeting an audience in Segment Manager. Sprinklr has access to the entire X Firehose, which is a stream of user activities from X. This means that every tweet, favorite, and retweet is logged in Sprinklr. All of the unstructured data, like tweet

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

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Journalists & Publications FAQs

Below are some of the frequently asked questions about Journalists & Publications –No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can MM&A surface the most influential people on Twitter who have shared a particular sto

Insights

Knowledge Base Article

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FAQs

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How to Apply Compliance QA Checklist in Ads Manager

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​The Campaign QA checklist plays a vital role in verifying key campaign specifics like goals, budgets, schedules, and ad formats. Automating this process boosts oversight and simplifies the approval of campaigns on diverse a

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Manager Application

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Guided Workflow - Layout

OverviewThe Layout is a versatile tool designed to efficiently organize and distinguish content on the screen while maximizing space utilization. It includes features like a section divider for visually separating segments, enhancing clarity and flow. Additionally, it supports two-column and three-c

Service

Knowledge Base Article

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Guided Workflow Canvas

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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

marketing

Insights

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Service

Knowledge Base Article

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Use-Case Deployments

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Sprinklr Service: 26.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

RS
Survey FAQs

In this article, we will cover the frequently asked questions on Sprinklr Surveys.Why my customer on Twitter is not receiving any message with the survey link?The customer might not be following you, hence the direct messages are not getting delivered to the customer.Why am I not able to see the sur

Surveys

Service

FAQs

Knowledge Base Article

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Survey FAQs

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Refresh Rate Optimizations for Service Command Centers

OverviewTill date, all display panels used to refresh the entire screen of KPIs at fixed intervals, regardless of whether every data point truly needed frequent updating. This resulted in unnecessary system load, a high volume of queries to reporting engines, and increased overhead in managing publi

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Noise, Volume, Rate of Speech Detection

AI identifies noise, volume and rate of speech indicators in the voice of both customers and agents.VolumeIn audio processing, "loudness" refers to the perceptual intensity or volume of a sound. A loud message indicates a higher volume, making it more prominent. Conversely, a "feeble&

Service

Knowledge Base Article

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Voice Analytics

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Share to Instagram in Advocacy

You can share Links, Images, and Videos (as posts, reels, carousels, and stories) from the Sprinklr Extend mobile app to Instagram. You can share it on an Instagram Feed, directly to the chat, or in the Story. Only the image or video from the Sprinklr advocacy post will be shared, meaning no text fr

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Customize the Start Day of the Week in Editorial Calendar

You can customize the start day of the week in Editorial Calendar as per your requirements as the week in different geo-locations starts on different days. For example, in the US, the week starts on Sunday and in Europe, the week starts on Monday. Customizing the week's start day will enable yo

Editorial Calendar

marketing

Knowledge Base Article

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Calendar Views Customization

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Ads Naming Convention FAQs

Can I make any edits to the name once I have applied a Naming Convention in Sprinklr?Yes, you can manually update the name outside the applied Naming Convention parameters in Ads Manager.If I make changes to a Naming Convention, will it automatically reflect in current campaigns using that Naming Co

marketing

Knowledge Base Article

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Frequently Asked Questions

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Setup automatic callback to dropped off customer at critical leg in IVR

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how to set Automatic Callback in IVR on Critical Legs / Paths.Business Use CaseCallback feature for customers who c

Service

Knowledge Base Article

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Setup automatic callback to dropped off customer at critical leg in IVR

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Customizing Peer Dependencies

This section explains which dependencies are mandatory, which can be customized, and how to register or unregister custom implementations for seamless integration. Why is Customization required? In some cases, your existing codebase may already include specific libraries for functionalities such as

Service

Knowledge Base Article

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Customize Peer Dependencies

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Product Insights source FAQs

Below are some of the frequently asked questions about the sources supported in Product Insights –What is meant by sources in Product Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client-specific data into Sprinklr to run AI models, are known as sour

Insights

Product Insights Sources

Product Insights Sources FAQs

Knowledge Base Article

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FAQs