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Project and Task Governance

Platform Governance now centrally manages Project and Task creation/editing permissions, ensuring consistent access control across project and content management workflows. To create or view Projects and Tasks within a Portfolio/Project, users must have:Permissions at the Global or Workspace level,

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Sharing and Access

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Newsletters FAQs

Below are some of the frequently asked questions about Newsletters –Note: Newsletter can not be sent from the Sandbox/Staging Environment.No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can I send newsletters from Sprinklr?Yes,

Insights

Knowledge Base Article

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FAQs

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Advanced Use Cases of Audit Checklists/Forms

Default Values Default values are set for the parameters to make the audit process faster so that auditors do not scroll through the options.Conditional VisibilityThis gives the capability to control the visibility of the question based on the response of other questions. With the help of this follo

Service

Knowledge Base Article

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Audit Checklist Builder

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Optimize Topic Library for quick Topic curation

Use pre-curated topics from an extensive Topic Library imparting speed and efficiency in Topic making process.Sprinklr provides you with its readily available Topic Library which is an amalgamation of pre-curated topics catering to multiple industries, brands, executives, products, and support. The

Insights

Topic Library

Knowledge Base Article

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Topic Creation & Setup

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Setting up Response Metrics (Survey-Level Custom Metric)

You can now create response‑level derived metrics directly within the CFM survey, giving you the ability to compute new values based on existing survey question metrics without the need for exports or offline processing. These metrics are applied only to responses received after the metric is create

Insights

Knowledge Base Article

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Survey Settings

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FAQs on Predicted CSAT Rating

Here are some frequently asked questions on Predicted CSAT Scores:How do I enable CSAT?​CSAT predictions are by default enabled for all partners and supported languages. If default CSAT custom fields are not getting populated or are not visible, please raise a support ticket at tickets@sprinklr.com.

Service

Knowledge Base Article

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CSAT Prediction

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Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

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v18.2 Winter Release (February)

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Bot Reply Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewIn Decision Trees, a bot reply node is used to automate responses from the chatbot to the user. It retrieves pre-defined responses and delivers them quickly. By understanding how to incorporate, modify delays, and bypass bot

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Call Pop-up Actions in CTI

Call pop‑up actions are the controls available to agents within the CTI interface when a call is presented. These actions allow agents to manage the call state directly from the pop‑up without navigating away from the CTI experience, ensuring a consistent and streamlined call‑handling process across

26.1

marketing

Insights

social

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Call Pop-up Actions

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Voice Reports

This section details a few important call performance reports which can help supervisors to get deeper insight in voice call management. Call Centre Funnel This funnel describes the call statistics since the call land on sprinklr to the calls actually answered by the agents.  Call SummaryThis widget

Service

Knowledge Base Article

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Reporting & Analytics

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AI+ Features in Advocacy: Configuration and Access Control

OverviewAI+ features in the Advocacy platform help your teams create, enhance, and manage content more efficiently. To give you greater flexibility and control, AI+ is now managed centrally through the Admin Console, allowing you to decide where AI+ features appear and who can access them.This artic

26.1

Advocacy - SES

social

Sprinklr Social

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Knowledge Base Article

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Sprinklr AI+ in Advocacy

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Use Sprinklr AI+ to generate keyword suggestions for Keyword Lists

In this article, you will learn how to generate keyword suggestions for your Listening Keyword Lists using Sprinklr AI+ and enhance your keyword generation with smart suggestion options.​Sprinklr AI+ integrated with Sprinklr Insights, allows you to generate keyword suggestions for your Listening Key

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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Scheduled Reports

Scheduled Reports in Social Listening enables you to receive automated reports in the form of email and PDF (as a downloadable report).​​By setting up a Scheduled Report, you can get emails that show Listening Insights based on the criteria you select. Besides email, you also have the option to embe

Insights

Scheduled Reports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

Insights

TV Data

Knowledge Base Article

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TV

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Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Insights

Radio Data

Radio as a Listening Source

Knowledge Base Article

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Radio

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Components of Unified Routing

Unified Routing is an intelligent, centralized approach to directing all customer interactions—across channels like phone, messaging, chat, or email—to the most appropriate agent or team in the shortest possible time, so customers receive prompt responses, personalized handling, and first-contact re

Sprinklr Service

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Service

26.1.1

Knowledge Base Article

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Unified Routing Overview

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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

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What is Benchmarking?

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Threads as a Benchmarking Source

Threads has now been integrated into Benchmarking and Insights workflows, allowing you to view and analyze posts from eligible public Threads profiles (accounts that are 18 years or older with a minimum of 1,000 followers). It simplifies the incorporation of Threads data into your reporting, enablin

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Threads

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Conversational AI Groovy Library

GL #1 Fetching/ Modifying Date VariablesConvert from Date to StringYou can use this code in scenarios where you need to display date and time information in a specific format, such as logging or displaying on a Screen.For example, if you are building a flow that processes transactions and need to di

Knowledge Base Article

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Troubleshooting & FAQs