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Journalist and Publication Management

Along with Journalist and Publication discovery, Sprinklr also provides you with the ability to manage your desired influencers as per your goals. You can manage Journalist and Publication by:Creating a new Journalist/Publication listAdding Journalist/Publication to an existing listFavoriting the re

Insights

Knowledge Base Article

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Journalist and Publication related

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Create a Shortened Link without Creating a Post

This article will explain how to create a shortened link in the Sprinklr platform without actually having to publish a post on the platform. This can be useful for clients who need a shortened link for Instagram or other social media channels they wish to post from natively. Why Use Shortened Link?S

experience:space

release:N-A

Custom Link

social

+9

Knowledge Base Article

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URL Shorteners

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Sprinklr Copilot for Social - Discover Content in Editorial Calendar

OverviewSprinklr Copilot for Social simplifies the process of finding posts and drafts in the Editorial Calendar or Planner using natural language. Whether you're new to Sprinklr or aiming to work more efficiently, Copilot lets you accomplish tasks without the hassle of navigating complex filters.No

Publishing - SES

social

20.7.1

Sprinklr Social

+3

Knowledge Base Article

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Social Copilot

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Create a Shortened Link without Creating a Post

This will explain how to create a shortened link in the Sprinklr platform without actually having to publish a post on the platform. This can be useful for clients who need a shortened link for Instagram or other social media channels they wish to post from natively. Why Use Shortened Link?Shortened

experience:space

release:N-A

Custom Link

social

+9

Knowledge Base Article

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Shortened links

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Care Console Components

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily manage calls, emails, web chat and social media interactions from one screen.​Access Care ConsoleTo access Care Console, follow these steps:1. Click the New

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Instagram Account Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

social

Sprinklr Social

Social - SES

26.1.1

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Knowledge Base Article

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Reporting Glossary

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Actions Avaialble in Audience Manager

Effectively manage your audience across different advertising channels using these actions in the Audience Manager.In the Audience Manager, there are several actions that you can take on audiences across your advertising channels and accounts, including sharing, cloning, deleting, and editing your e

marketing

Knowledge Base Article

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Getting Started

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File Field Type

The File Field Type in Entity Studio allows users to upload and manage various file formats directly within a record. This is particularly useful for attaching contracts, images, videos, audio, documents, and other reference files to entities, making record management more robust and centralized.Con

Knowledge Base Article

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Fields and Relationship

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Outbound Message Macros

Macros are used to make multiple changes to entities at once, creating efficiencies in your workflows. Outbound Message macros also allow you to associate related SAM or Message macros that will apply to the respective content associated with an outbound message when the Outbound Mess

social

Macros

Knowledge Base Article

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Asset classes with macros

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View Long-Term Plans

Long‑Term Plans (LTPs) provide extended‑range forecasts that help organizations anticipate staffing needs over months or years. After you create a plan and it successfully transitions to the Draft state, you can view and review its details.This document explains how to view Long‑Term Plans and inter

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Long-Term Plans

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Sprinklr v16.5.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

product:marketing

+5

release_note

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v16.5.0 (July)

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X - v2 API Migration Changes

X has announced the introduction of the X v2 APIs, encompassing endpoints for all major functionalities supported by the platform. The X v2 API is now X's primary API, and it is the focus of their product investment and innovation. Currently, X is working on replacing the v1 endpoints with thei

social

Knowledge Base Article

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Getting started

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Restrict Multiple CTI Sessions Across Browsers and Systems

By default, CTI allows agents to log into multiple sessions across different browsers or systems. A CTI session essentially means accessing the Sprinklr iframe within a CRM platform such as Salesforce. For example, an agent might log into the Sprinklr iframe on their CRM platform using both Chrome a

marketing

Insights

social

Service

Knowledge Base Article

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Restrict Multiple Sessions

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Smart Image Tags

OverviewSmart image tags automatically identify and tag the content of your assets, helping to organize them into relevant categories for easier discovery. This reduces clutter and minimizes the time needed to locate the right asset based on its content.Benefits of Using Smart Image TagsReduced Time

DAM - SES

social

Social - SES

Knowledge Base Article

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Advanced Capabilities

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Overview: Inbound Voice Care

Sprinklr Inbound offers a fully automated, more efficient omnichannel experience for contacting customer support, and giving a 360 degree view of the customer's data. Inbound voice unified care console enables cross-channel support for effective communication.​Offering a simple and customizable

Service

Knowledge Base Article

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Introduction and Benefits of Voice Care

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Create Conversation Insights Reports

Learn how to create a Conversation Cluster report in Conversation Insights to leverage millions of digital conversations to power your market research.With Conversation Insights, you can create an AI-powered Conversation Cluster report using which you can gain rich insights into the competitive land

Insights

create conversation cluster report

Conversation Insights

Knowledge Base Article

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Create Conversation Cluster Report in Conversation Insights

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Building Customer Journeys on WhatsApp Business Using Journey Facilitator - Manual and Trigger Based

Learn how to strategize business goals using Journey Facilitator and convert your potential leads on WhatsApp Business into customers.Sprinklr’s Journey Facilitator helps you to create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. In this article, you will lea

Service

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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How to Manage Ad Creatives in the Ads Creative Library

In the Ads Creative Library, you can execute various actions on your desired Paid Assets such as Editing, Deleting, Cloning, etc. In this article, we will brief you about these actions and how you can use them on your ad creatives.To Manage Individual Ad CreativesClick the New Tab icon . Under the S

marketing

Knowledge Base Article

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Manage Creatives in Ads Creative Library

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Reward Engine and Points Configuration: Best Practices

This guide outlines key best practices for setting up the Reward Engine and configuring points to boost engagement, maximise ROI, and build a sustainable rewards system.Best Practices for Reward Engine Configuration Set an Appropriate Value for 100 Points: Use the "Suggested Value of 100 Points

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reward Engine and Points Configuration: Best Practices

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Bulk Testing of AI Pipelines

You can perform Bulk Testing for AI use case pipelines. Instead of testing one case at a time, you can run tests on multiple cases and analyze their responses together. Bulk testing is available for both inference pipelines and evaluation pipelines, making it easier to validate use cases like sentim

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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Use-Case Deployments