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RS
Custom Entity Application - Nodes in a Dialogue Tree

Before You BeginWithin the Miscellaneous Settings section of Advanced Settings in the Conversation AI application, toggle the switch to Enable Beta Nodes.Additionally, learn more about custom entities to understand if it satisfies your use-case.OverviewEach custom entity comprises multiple fields. I

Service

Knowledge Base Article

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Entity Studio

RS
Design Effective Leaderboards to Recognise Champions

Advocacy platforms have grown in sophistication, enabling greater user engagement and customization. One of the key features contributing to this user-centric approach is the Program Leaderboard. But what exactly is it, and why does it matter? What are Program Leaderboards? Program leaderboards are

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

RS
Emails Not Appearing as Cases in Sprinklr

Customers often report email-grabbing issues when they do not see a case created in Sprinklr after sending an email. In most scenarios, the email is successfully grabbed by Sprinklr, but the case is not created due to rule configuration issues.This document helps you:Differentiate between email-grab

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

RS
Automated Quality Assurance (QA) in IVR

Automated Quality Assurance (QA) in IVR systems streamlines the process of retesting by enabling administrators to define standard use cases and restart a previously executed voice cases, whether it was successful or failed. This feature allows administrators to follow the exact path taken during th

Service

Knowledge Base Article

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Automated QA in IVR

RS
Screen Recording Reporting

Screen Recording Reporting enables you to monitor how screen recordings are captured during customer interactions. It provides visibility into recording coverage, highlights failure reasons, and helps validate whether recordings are enabled based on configured sampling policies.This reporting helps

Knowledge Base Article

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Screen Recording

SH
Analyzing Followers Network Report

Follower Network Graph displays the top accounts followed by your audience and visualizes the common followers between them. Utilize the graph to discover new and unknown brands or find patterns in common sets of accounts followed by your audience.The graph widget contains clusters of profiles follo

Followers Network Report

Insights

Audience Insights

Analyze Followers Network Report

Knowledge Base Article

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Followers Networks

SH
Facebook Channel Updates

Keep up with the latest Facebook Channel updates here.June 2024Policies for going live on Facebook have been changed to align with the industry standards. To continue using Facebook Live seamlessly after 10 June 2024, your account must meet the following requirements.Your account must be at least 60

social

Service

Knowledge Base Article

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Getting Started - Facebook

SH
What is Location Insights?

Sprinklr's Location Insights helps you understand how customers feel when they interact with a brand/service by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data

Insights

Knowledge Base Article

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What is Location Insights?

RS
Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

SH
Creative Library Autofill Rule Conditions & Actions

Leverage Creative Library Rules to automate filling out Custom Fields in Ads Creative Library.​Using the Creative Library Autofill Rules, advertisers can set certain rules on Ad Creatives before publishing them. This capability improves the Ad Creative configuration process through automation before

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started with Creative Library Rules

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Rule Validation

Sprinklr's Rule Engine uses validation checks to help make sure that the Rules you create will work as expected. Validation checks in the Rule Engine ensure that Rules are viable and that Rules are not created with errors that can prevent the Rule from working.Below, we'll cover the valida

rule validation

core

automation

social

+2

Knowledge Base Article

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Introduction to Rule engine

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Create Time Off Requests

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Prerequisites for creating Time Off requests:Sprinklr WFM must be enabled for the environment.Create Request permission under th

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Time Off Requests

RS
Compose CHE Campaigns for Snapchat

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​​​​Enablement Note: The use o

marketing

Knowledge Base Article

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Compose Snapchat Ads

SH
Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Leveraging Smart Responses to improve average handle time

How to use Smart Responses in Agent Console and Care Console to provide AI-generated brand-compliant responses and improve agent AHT (Average Handling Time).Sprinklr supports the enablement of an AI-generated and trained Smart Response Model to suggest responses to the agents. The AI learns and reco

Service

Knowledge Base Article

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Publishing Functionalities

RS
How to Create a Custom Audience from User Profiles to Exclude Detractors

Target relevant audiences and approach them with the right content at the right time for more reach and effective conversions.​Customer experience matters, and the best way to ensure it is by reaching the right audience with the right message at the right time. Brands communicate and collect first-p

marketing

Smart Audience Engine

Create Ad Segment

Audience Segments

+1

Knowledge Base Article

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Using Segment in Ads

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Leadership Dashboard

This report summarizes the overall Inbound and Outbound call center performance that are necessary for a leadership view.​Inbound KPIsTotal Calls Funnel ViewThis is a funnel level view of all the major call centre KPIs for a quick reference.​​​​Call Count - Total Inbound Calls that landed to the IVR

Service

Knowledge Base Article

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Standard Inbound Voice Dashboards

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New Third Pane for Outbound Messages

The Message Third Pane provides a snapshot overview of the message and allows you to perform Quick Actions on it. Actions available may vary depending on the type and status of the message. You can access the Message Third Pane from the message view in the Production Dashboards, message cards in the

Publishing - SES

New Third Pane for Photos of Gallery

social

Social - SES

+2

Knowledge Base Article

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Getting started with publishing

RS
How to Create Auto-Discovery Compliance Report?

This article provides a comprehensive guide on how a user can create discovery compliance reports. You will learn step-by-step instructions on accessing the necessary tools and configuring them to generate tailored compliance reports that meet your specific needs.​Note: If you haven't yet explo

marketing

Knowledge Base Article

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Compliance Reports

RS
Gallery Editor

Navigate to the Gallery Editor From Gallery Management, double-click on the Gallery preview.Overview of the Gallery Editor#TermDescription1Designer TabCustomize design experience through standard WYSIWYG controls. Change layout, card type, etc. Your Gallery will dynamically up

experience:space

Display - SES

release:N-A

gallery data tab

+10

Knowledge Base Article

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Gallery