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Adding Special Pages in the Survey

Sprinklr Surveys offers six Special Pages that help you deliver important information to respondents at different stages of the survey journey. These pages, Introduction, End Page, Already Submitted Page, Expired Page, Paused Page, and Quota Filled Page, are not intended for questions but can be ful

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Special Pages

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Why to Choose Bring Your Own Carrier (BYOC) for Large Enterprises

In today's fast-paced business environment, large scale businesses and government agencies need to stay connected with customers and stakeholders, while also keeping costs under control. One strategy that helps to achieve both these goals is Bring Your Own Carrier (BYOC). BYOC enables you to co

service channels - voice

Service

Knowledge Base Article

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BYOC Trunking

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Other Ad Creation Methods Roles & Permissions

In this article, you will learn about the different permissions available for One Click Ad Buys and Reach and Frequency Planner along with their respective privileges for users having access to these modules.Permission DetailsOne Click Ad BuysPermissionDescriptionViewAllows users to view One Click A

marketing

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Other Ad Creation Methods

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Guided Workflow Display Components - Spacer

OverviewThe Spacer component is a design element used in user interfaces to define and adjust the spacing between other components, such as input fields. It acts as a non-visible element that structures and organizes layouts by creating empty spaces. This ensures the interface remains clean, well-st

Service

Knowledge Base Article

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Guided Workflow Canvas

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Extract ERD – Data Model & Relationship Documentation

This document provides an overview of the Extract Entity Relationship Diagram (ERD) for all Voice, Digital, and Agent data extracts. The ERD shows the physical data model created from the available extracts and acts as the primary reference for understanding how data connects across domains. It expl

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Extract ERD

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module

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How are Product Insights models trained?

Sprinklr starts to build the model by collecting unclassified raw data from various channels. The raw data is then segregated into unsupervised clusters. These clusters are used to identify the key categories of conversation which leads to the taxonomy creation. Unclassified mentions are annotated a

Insights

Knowledge Base Article

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Advanced Concepts

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How to Configure Approval Workflows for Ad Campaigns & Creatives

Approval Paths can use a combination of Approval Queues, Tiered Approvals, and Rules to provide governance over your Ads. Below, we'll explore how you can define and automate approval paths for Ads to ensure that it adheres to your team's workflow and approval requirements.​ In this a

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Advanced Use Cases

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Apple Business Chat (ABC) - Templates

Before you start You can find the complete API documentation for the Asset Templates on this link.Navigating to Omni Channel Templates in the Asset Manager1. To navigate to create asset page in the Digital Asset Manager (DAM), follow Steps 1-2 in the Knowledge Base Article (Creating an Asset)2. Sele

Service

Knowledge Base Article

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Service Channels

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Creating Surveys

The survey builder allows you to create and customize surveys to meet your specific needs. In the Survey Builder, you can create new surveys, edit, delete, and clone your existing surveys. Here, you'll see information on your existing surveys, including the Survey Name, Status, the number of Respons

Service

Knowledge Base Article

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Survey Builder

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

Service

Knowledge Base Article

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Publishing Functionalities

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Workflow Logic Elements

The following topics are available in this article:Update PropertiesDecision BoxGo To Node Add Loop Node Break Loop NodeCall Another Guided WorkflowEmbed Guided WorkflowBusiness Hour Check Various Fields in Business Hour NodeEnd Current WorkflowEnd Execution Import Template ​OverviewThis article

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

Service

Knowledge Base Article

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Module Wise Use Cases

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How to use Topics in dashboards?

Topics act as a source to input and run various analyses on the fetched mentions and get granular actionable insights.Steps to add Topic on the dashboards using Topic NameOpen the dashboard in which you want to add a Topic or create a new dashboard.Inside the dashboard or widget filter, apply Topic

Insights

Knowledge Base Article

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Using Topics

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Review as a Listening Source

Knowledge Base Article

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Web Sources

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Simplified Deployment Settings

IntroductionIn this article, we will explore the simplified deployment settings in Conversational AI and discuss how to use them effectively, focusing on the new streamlined process for deploying and undeploying dialogue trees.Benefits of Simplified Deployment SettingsThe new simplified deployment s

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Automation Templates

OverviewProject Management and Collaboration offers Automation Templates that allows users to create and manage automations tailored for specific requirements of a project.  Automation templates are a great way to start using automations. You just need to fill your project specific details in the te

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marketing

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Knowledge Base Article

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Automation Functionalities

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Voice Unleashed: Exploring Sprinklr's Dynamic Connectivity Options

​In the field of advanced connectivity, Sprinklr emerges as an industry leader with its comprehensive range of connectivity options. In this enlightening article, unveil the power of Sprinklr's dynamic solutions, offering unparalleled flexibility, and control over your Voice Infrastructure. Del

service channels - voice

Service

Knowledge Base Article

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Different Connectivity Options

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Journalist and Publication Detailed Dashboards

The Journalist and Publication dashboard yields crucial and deep actionable insights in the following four tabs:OverviewFollowers' AnalysisFollowers' AffinitiesContent AnalysisWe will discuss each of these tabs in detail in this article.Navigating to Journalist/Publication Detailed DashboardFollow t

Insights

Knowledge Base Article

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Journalist and Publication related

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Create and Configure a Record Form

This article outlines the steps to create and configure a Record Manager in Entity Studio.​Create a Record FormFrom the Launchpad, click Sprinklr Service tab, and under Persona App, click Entity Studio. The Entity Manager page appears. ​The Entity Manager page appears with the list of entities. Sea

Knowledge Base Article

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Create and Configure a Record Form