Sprinklr Surveys offers six Special Pages that help you deliver important information to respondents at different stages of the survey journey. These pages, Introduction, End Page, Already Submitted Page, Expired Page, Paused Page, and Quota Filled Page, are not intended for questions but can be fully customized to improve the overall respondent experience. They play a vital role in guiding participants with clear, contextual messages and ensuring smooth communication throughout the survey process.

Business Use Cases

• Survey creators can enhance customer interaction by using the Introduction Page to welcome respondents and explain the survey's purpose, boosting engagement. The End Page can also redirect respondents to relevant services or content, improving retention.

• Survey creators can use the Expired Page to inform respondents when a survey is no longer active, enhancing transparency. The Quota Filled page notifies respondents when they cannot participate due to limits, helping to prevent frustration.

• Survey creators can use the End Page to thank respondents for their feedback and direct them to additional services or discounts. The Paused Page informs respondents if the survey is temporarily paused for maintenance or other reasons.

• You can use the Introduction Page to clearly explain the survey’s objectives before users begin, improving the quality of the feedback. The Quota Filled page helps manage expectations by informing respondents when participation limits are reached.

Sprinklr Surveys enhances the respondent experience through Enhanced User Engagement, Clear Communication, and Customization. The customizable Introduction Page offers a personalized welcome message that encourages participation and boosts engagement rates. For Clear Communication, special pages like Expired, Paused, and Quota Filled provide transparency by informing respondents why a survey is unavailable and offering clear guidance on next steps. Additionally, the platform supports Customization by allowing organizations to add media, files, and social media links to all special pages (except the Introduction Page), helping maintain consistent branding and keeping respondents connected to relevant content and services.

Prerequisites

Access to the Special Pages requires access to Survey Builder edit permissions under the Customer Feedback Management App at the Survey Level:

Edit permissions at Survey Level: You can create, edit, move, clone, or delete Surveys. Additionally, you will also get permission to Builder.

Setting Up Special Pages in Survey

1. Go to Survey Builder and then navigate to Pages.

2. Click Special Page to Edit.

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Manage Pages

Intro Page

1. Toggle to Enable Intro Page.

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2. Click Intro to modify the introductory page.

3. Fill information by clicking intro:

   1. Title: Add welcome notes and use styling kit to style welcome notes.

   2. Description: Add a meaningful description.

   3. Button Text: Add Button Text in the Start Button Section.

   4. Add Media: Upload Media from the computer or select assets from the Asset Library in the Media Section.

   5. Add Files: Add files from the computer or select assets from the Asset Library in the Files Section.

   6. Enable Preview: Toggle Enable Preview to preview the intro page.

   7. Preview Size: Slide left to right to change the size.

      Note: Intro Page is disabled by default for a new survey.

      

4. Add Page Title to content pages in Content Pages section.

   1. Edit: Hover over Page Title to edit.

   2. Clone: Hover over Page Title to clone.

End Page

1. Click End Page and fill details to the End Page section:

   1. Title: Add Thank You note.

   2. Description: Add a meaningful description.

   3. Button Text: Add Button Text(Add visit organization name) in the Redirect Link Section.

   4. Show Link Button: Toggle Show Link Button to show it in the respondent view.

   5. Link: Add Organizational Link.

   6. Auto re-direct: Toggle auto re-direct to add delays in seconds.

      This can be used to redirect respondents to your website or store.

      

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      Note: The following page will appear once respondents completes survey.

2. Toggle Submit Another Response under Button Options.

3. Click Add Media to upload media files or selecting from Asset Library..

4. Click Add Files by upload media files or selecting from Asset Library.

Special Pages

1. ​Click Expired and fill details.

   In case the respondents tries to access a survey that has been paused, this page will be displayed to them with relevant information.

2. Click Paused and fill in details.

   In case the respondents tries to access a survey that has been paused, this page will be displayed to them with relevant information.

3. Click Submitted and fill details:

   If the survey has a participation limit for each respondent, this page will be displayed when the respondent attempts to access the survey after reaching the set limit.

4. Click Quota Filled and fill details:

   If the survey has a response quota, this page will be displayed when the total number of allowed responses has been reached. You can update the quota in the survey settings if needed.

Social Channels

1. Click + Social Channels inorder to Add Social Channels.

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   You can add multiple social media buttons in all special pages other than the Introduction page. These buttons will redirect respondents to linked social media handles.

2. Click drop-down to select Social Channels.

3. Add Social Media handling link in the space.

4. Select position of social media channels from the dropdown(at the bottom).

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After you publish the survey, respondents will automatically be directed to the appropriate page based on their progress. To boost engagement, use the social media options to link them to your social handles, and enhance the experience by customizing pages with relevant media and file uploads.

Special pages are limited to six predefined options, with no ability to add custom pages.

Preview

Select the Preview option to view each special page, including Intro, End, Expired, Paused, Submitted, and Quota Filled, to verify that your content appears as intended.

You can also verify the redirection links and the auto-redirect functionality to confirm that participants are redirected after finishing or leaving the survey.

Best Practices

• Make sure the Intro Page features a clear welcome message and explanation to establish expectations for the survey.

• Add Thank You messages and social media links on the End Page to encourage further engagement.

• Frequently refresh the content on the Paused and Expired pages to keep participants updated on the survey's status.

FAQs