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Add an X Account

Adding an X account in Sprinklr allows you a way to view, engage, publish, and manage your tweets. In this article, you will learn about how to add an X account in Sprinklr.Note:A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are requ

social

Knowledge Base Article

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Getting started

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Creating an Automated Checklist

The Automated Checklist is a standardized scoring framework used to evaluate agents and assess individual cases based on critical quality, compliance, and performance indicators. This checklist ensures that every interaction, decision, or outcome is assessed against consistent and measurable paramet

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Checklist Creation

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Close Looping of Cases

Agents can now close the loop on a case once customer feedback has been submitted through the survey. Once the case rule is defined and the escalation criteria are defined, the case will appear in the care console.Prerequisites​​To access Close Loop Feedback, you would need Program Level Permissions

Insights

Knowledge Base Article

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Managing Cases in Closed Loop Feedback

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Add a Viber Service Account

Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Viber Service Messaging allows you to choose whether you want one-way messaging service or the two-way messaging service. With one way messaging service, you can send messages to you

Service

Knowledge Base Article

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Getting started with Viber

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Understanding Generative AI Responses: AI Agent

In this article, we will deconstruct the Generative AI response to understand the final output, sources fetched and referred and the metadata that we receive from the LLM.Process for Generating a Response by the LLMUser query → Sprinklr Rewords the query before performing search → Sprinklr performs

Knowledge Base Article

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Knowledge Content

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Create Custom Dashboard and Manage Tabs

In this article, you will learn how to create Custom Dashboards and add tabs to them in Sprinklr.Create a Custom DashboardNavigate to the Production Dashboards.Click on the Show Dashboards button in the top left corner to open the dropdown menu. Click on the Add Dashboard button. Fill in the Nam

marketing

Manage Production Dashboards

Custom Dashboards

production dashboard tabs

Knowledge Base Article

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Custom Dashboards

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Curate Content for Gallery (Owned Content)

The data source that powers Gallery is the Engagement Dashboards. That means that all content that you want to be shown in your Gallery must be curated into an Engagement Dashboard Column. Content Curation for Brand ContentCreate an Engagement DashboardClick the New Tab icon  and select Engagement D

experience:space

Display - SES

curate content for gallery

article:howto

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Knowledge Base Article

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Gallery

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Create an Account-based Listening Topic

Listen to incoming messages, comments & posts of your paid and owned accounts.​By creating an Account-based Listening Topic, you can uncover valuable and precise insights and analyze your own brand account.What is an Account-based Listening?Account-based Listening is a type of listening that all

Insights

Account listening

Knowledge Base Article

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Topic Creation & Setup

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Switch Asset Manager View

In asset manager, you can switch views between grid and list view, based on your requirement. Grid view displays assets with thumbnails where you take actions on assets including download, delete, export assets. List view displays asset related information ie Asset name, Type, Visible from etc in co

DAM - SES

social

Social - SES

Asset Manager view

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Knowledge Base Article

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Actions on Asset Manager

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Google Ads Troubleshooting & FAQs

Points to Remember:If data is not populating when breakdown is applied, please request enablement as this feature is DP controlled.If you want to see only Youtube data, please apply 'Youtube' channel filter and same incase for 'Google Ads'.Frequency of Data Updation Daily DataAd

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Overview of Stickiness - Assign to same agent

What is Stickiness ? In Unified Routing, stickiness refers to a predefined time period during which a case is considered a follow-up or continuation of a previous interaction of the agent with the customer. If the customer reaches out within the stickiness duration, the case is assigned to the same

Service

Knowledge Base Article

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Unified Routing Overview

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Configure Task in Agent Copilot

Tasks are collections of actions your Copilot performs in specific scenarios, while tools are the building blocks of those tasks—essentially, individual micro-capabilities like fetching data or processing text. Access Task Manager in Agent CopilotFollow these steps to go to Task Manager in Agent Cop

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Configure Task

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Meta Work Accounts

What are Meta Work Accounts?Meta Work Accounts are an account type for business tools across Meta. Organizations are able to manage these accounts with administrative features, including single sign-on (SSO) support, automated account provisioning, and more.With Meta Work Accounts, individuals can a

social

Knowledge Base Article

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Getting Started

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Rule Triggers

Rule Triggers are initiated to prompt content in the platform to run through the Rule Engine according to the configuration of that rule trigger. Rules that do not have a rule trigger will execute on content according to the rule type. Rule Triggers can be especially useful when you would like a rul

marketing

Rule Engine Basics

Insights

social

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Knowledge Base Article

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Rule Engine

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Assignment Engine to Unified Routing Manual Migration

This article formalizes the process of migrating from the Assignment Engine to Unified Routing. Unified Routing is enabled by default for all new and upcoming clients from the start of partner configuration and setup. However, some clients may already be using the Assignment Engine for case assignme

Service

Knowledge Base Article

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Assignment Engine (Legacy) to Unified Routing Migration

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Introduction to Keyword Lists

Keyword Lists are a shared entity and can be used in Benchmarking and Social Listening. Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –Dashboards: To include or exclude conversations based on a set of keywordsRules: To sa

Brands in Benchmarking

Insights

Brands

Knowledge Base Article

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Entities

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Disabling Different Gamification Elements Separately

In the Sprinklr Space environment, gamification can be disabled for a select group of advocates through a rule-based configuration. However, even with this setting in place, these advocates still see certain gamification elements on their Leaderboard view. These elements included sections such as Hi

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Care Console Widgets in iFrame

Sprinklr is enhancing its iFrame functionality by integrating the Sprinklr Care Console’s widgets in the iFrame. This upgrade lets you customize the iFrame based on your business needs and embed it within your CRM. You can directly use Sprinklr Care Console widgets like Smart Assist, Agent Nudges, P

marketing

Insights

social

Service

Knowledge Base Article

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iFrame

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Enhanced Message Preview in Engagement Columns

OverviewCurrently, users need to scroll extensively to take action on a case or message because the full message is displayed by default, regardless of its length. This can slow down workflows and make it harder to quickly identify actionable items.To improve usability, we’re introducing a condensed

Engagement - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Other engagement capabilities

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Add an Ad Account (Distributed User)

Sprinklr supports Ad Accounts for Distributed Users for LinkedIn, Facebook and Twitter.Note:Use of this feature requires that Paid Media Advertising be enabled in your environment. To learn more about Paid Media Advertising, please contact your Success Manager.In order to advertise for Facebook and

Distributed User

Add Ads Accounts

social

Social - SES

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Knowledge Base Article

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Governance (Distributed User)