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Request Rules Conditions and Actions

The following conditions are available for users to select while creating a Request Rule.Request Rule — ConditionsTermDescription​The Properties of Requests​​​Set the condition based on the following Requests properties:Request FormRequest custom propertiesRequest Form fieldsRequest Rule — ActionsTe

marketing

Actions

Rule Engine

Requests

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Knowledge Base Article

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Request Rules

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Sprinklr Copilot for Advocacy - Report Summarizer and Performance Insights

OverviewSprinklr Copilot for Advocacy is your smart assistant for advocacy reporting, seamlessly built into your reporting dashboards. It delivers quick performance insights through intelligent summaries and conversational insights. Whether you need a broad overview or a deep dive into specific metr

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Sprinklr AI+ in Advocacy

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18.5 Key Changes in User Experience

With this release, Hyperspace will now be the default experience for all users. Other enhancements include page density control, filter improvements, adding Sprinklr AI+ support to create Topic, Theme, Story Query, and Keyword Lists, charts support in Newsletters, etc.

Insights

social

Service

Knowledge Base Article

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v18.5 Spring Release (May)

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Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

Service

Knowledge Base Article

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IVR Advanced Use Cases

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Add Facebook Page In Sprinklr

Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and non-profits can connect with their fans or customers. When someone likes or follows a Page on Facebook, they can start seeing updates from that Page in their News Feed.Know more about Facebook Pages he

social

Knowledge Base Article

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Add Facebook account in Sprinklr

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Hero Card in MS teams

Overview A Hero Card is a visually engaging component that includes a prominent image, multiple action buttons, and descriptive text. Key functionalities that enhance Hero Cards are integrated through Bots in Teams, Message Extensions, and the Bot Framework.You can design a Hero Card template using

Service

Knowledge Base Article

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MS Teams - Card Templates

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Community Builder Overview

Community Builder serves as a comprehensive and versatile solution for managing and configuring online communities. By offering a wide range of customization options, from layout and design to features and functionalities, Community Builder enables administrators to create unique and engaging enviro

Service

Knowledge Base Article

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What is Community ?

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What is CSAT and How is it Scored?

Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip side, satisfie

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Customer Satisfaction Analysis

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Custom Field - Best Practices

In this article, we will cover the best practices on how to utilize custom fields.OverviewKnowing best practices for organizing and grouping custom properties can assist you in optimizing both end-user experience and the efficiency of your data storage.These principles apply to the following:Outboun

experience:space

article:howto

Custom Fields

social

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Knowledge Base Article

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Custom Fields

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Impressions Deprecation and Introduction of Views

As part of Facebook's latest platform updates, Impression metrics—along with several others—will be deprecated starting November 15, 2025. These metrics will still be available on our platform; however, new data will not be updated after the transition. ​List of Metrics Being Deprecated and The

26.1

social

Reporting - SES

Sprinklr Social

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Knowledge Base Article

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Facebook Change Log

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Guided Workflow Screen Components - reCAPTCHA

OverviewGoogle reCAPTCHA can be added as an input component to ensure that the user completing the form or using the website is a human, not an automated bot. This security measure is essential for preventing spam and protecting websites from malicious activity. When integrated, reCAPTCHA presents c

Service

Knowledge Base Article

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Guided Workflow Canvas

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Add Content Sources - Upload Documents

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.DocumentsWhen to UseUse Documents as Content Sources when you want to answer questions based on the content within those Documents.​Steps to Upload FilesOn the Training Content window, click View All within the Docume

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Configuring a Rule for Summary and Topics

To view the Summary and Topics details under the Case Analysis section, you first need to create the rule and then apply it. Perform the following steps to configure the Rule for Summary​ and Topics.​Note: To enable Summary and Topics in your environment, reach out to your Success Manager. Alternati

Service

Knowledge Base Article

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Configuring a Rule for Summary and Topics

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Facebook as a Benchmarking source

By adding a Facebook link for brand Benchmarking, you can listen to and learn from Facebook data from public pages and perform competitive analysis.Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook i

Facebook as a Benchmarking source

Insights

Knowledge Base Article

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Facebook

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Compose LinkedIn Ads in 7 Steps

Easily create effective LinkedIn campaigns within a defined time and budget and reach the ideal audience for your business by connecting with the largest network of professionals.Advertising through LinkedIn is a great way to reach a customer on the world's largest network of professionals. Through

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Support for Instagram Reminder Ads in Sprinklr

Sprinklr is excited to announce the integration of Instagram Reminder Ads into our platform. ​This new feature enables users to effortlessly create and manage Reminder Ads on Instagram, helping you keep your audience informed about key events and promotions. Discover how to utilize this functionalit

marketing

Knowledge Base Article

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Advanced Use Cases

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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

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Knowledge Base Article

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Advanced Functionalities

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Export MetaData Report

The Export MetaData Report shows detailed information about the Scheduled Exports that are run from the system. It provides details, including the type of export, export file, export URL, the date and time when it was triggered, the details of the agent who triggered it, and more. When you create a

Service

Knowledge Base Article

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Detailed Report Glossary

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Outbound Voice Overview

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Voice

Knowledge Base Article

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What is Outbound Voice?

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Sprinklr Insights: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: These are preliminary release notes and m

marketing

Insights

social

Service

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)