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Pinterest V3 to V5 Migration - Functionality Changes

We would like to inform you about an important upgrade to the Pinterest API in Sprinklr. This upgrade involves transitioning from Pinterest v3 to v5.If you currently have Pinterest accounts added in Sprinklr, please be aware that as part of this change, you will need to re-add your Pinterest Account

social

Pinterest V3 to V5 Migration

Functionality Changes

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Voice Channel Real Time View

The Voice Channel Real-Time View report offers a detailed overview of active voice calls, both inbound and outbound. It includes key metrics such as wait time, number of active and ringing calls, queue monitoring time, calls in progress, estimated wait time, and customer waiting time.Business Use Ca

Service

Knowledge Base Article

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Detailed Dashboards

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Summary Bar in Task Sheet view and Task Timeline View

OverviewThe Summary Bar provides a comprehensive analytical summary of each column in the Task Sheet. You can locate it at the bottom of the sheet, in Task sheet and Task timeline view. Hovering over a column reveals the Summary button for the column. By default, the summary function for each field

marketing

Knowledge Base Article

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Task Sheet Advanced Use Cases

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Coaching Report

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, en

Service

Knowledge Base Article

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Detailed Report Glossary

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LINE Ads Reporting Dimensions

Leverage this detailed list of all LINE dimensions available in Sprinklr's Ads Reporting to gain more insight into your LINE Ads. Given below is a list of all LINE Dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by

marketing

Knowledge Base Article

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Reporting & Analytics

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Digital Channels Real Time View

The Digital Channel Real-Time View report offers a comprehensive overview of key operational metrics, including total case count, cases per hour, awaiting assignment count, cases in progress, average cases per hour, open cases, wait times, and service levels.Additionally, the report includes work qu

Sprinklr Service

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Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Channel Custom Properties

The Channel Custom Properties Report offers a brief summary of user interactions in live chat, highlighting important details such as the browser, device type, and the website where the conversation began. It also includes the user's location, preferred language, and time zone.The report also p

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Knowledge Base Article

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Detailed Report Glossary

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Reporting on Facebook Conversion Lift Study

Conversion Lift study helps to track your conversions, including standard and custom events. You can use the conversion lift to understand the true value of your Facebook ads. This also allows you to understand how your ad is performing independently of your other marketing efforts.It works by divid

marketing

Knowledge Base Article

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Reporting & Analytics

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Agent Case Macro Usage Report

The Agent Case Macro Usage Report shows the performance of agents regarding the usage of Macros on Cases. It includes the count of Macros applied and the timestamps when each Macro was applied at the Case level. This information helps supervisors track Case movement and transfers based on the number

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Knowledge Base Article

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Detailed Report Glossary

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Editorial Calendar Permissions

Add the following permissions to the required role:Go to Launchpad → Search → All Settings ​​→ Workspace Roles TypeCategoryPermissionDescriptionPublishingCalendarDeleteAllows users to delete existing calendar boards. This permission should be restricted to only System Administrators to prevent a

Editorial Calendar

marketing

Permissions

Knowledge Base Article

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Permissions

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Permission required for different modules in Media Monitoring & Analytics

Learn how to view and assign Roles & Permissions of different modules in Media Monitoring & Analytics to users and user groups.​Access to different modules in Media Monitoring & Analytics is based on user-level permissions. Users with appropriate roles or permission will only be able to

Insights

Knowledge Base Article

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Permissions Required for MM&A Modules

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Agent Performance Voice

An Agent Performance Report provides detailed insights into an individual agent's work metrics and efficiency. It typically includes data such as the number of cases handled, response times, resolution times, customer satisfaction scores, and other key performance indicators (KPIs). This report help

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Live Chat System Requirements

Sprinklr Live Chat is built and tested to work in the following web browsers. While it may function in other browsers, they are not officially supported.Web Browser Support for Live ChatBrowserVersionChrome for Android127Chrome116+114113112109108104103989491877970Safari on iOS17.0+16.0-16.715.0-15.8

Service

Knowledge Base Article

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Website Installation

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Guided Workflow Reporting

The Guided Workflow Report offers insights into the usage of guided workflows, including counts of workflows executed, abandoned, completed, in progress, and the number of nodes executed. This information is segmented at the channel level for more granular analysis.Business Use CasesThe Guided Workf

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Knowledge Base Article

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Detailed Dashboards

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Historical Reporting Data Capabilities

Sprinklr begins collecting Reporting data after you have added your social accounts to the platform, and will at most pull the last two months of historical data when an account is added. Custom scripts are required to fetch any additional lifetime posts. Note: Whenever you request a historical back

Historical Reporting Data Capabilities

historical data

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Reporting - SES

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Knowledge Base Article

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Advanced Features

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Channel Support in Sprinklr

ChannelTypeSubredditSocialSnapchat BusinessSocialSina WeiboSocialFacebook PageSocialInstagramSocialLinkedInSocialLinkedIn CompanySocialPinterestSocialTikTok Business AccountSocialXSocialYouTubeSocialThreadsSocialYelp LocationReviewYextReviewBazaarVoiceReviewApple AppStore ConnectReviewFlickrReviewFo

social

Knowledge Base Article

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Channels

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Conditions applicable with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

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Rule Engine

Knowledge Base Article

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Paid rules

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Viber Capabilities and Limitations

Viber is a cross-platform instant messaging application that operates over Microsoft Windows, macOS, Linux, Android, and iOS platforms. Viber lets users message each other and exchange media such as images and video records. To utilize the Viber channel to its maximum potential you need to be aware

social

Knowledge Base Article

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Getting started with Viber

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Co-Browsing Report

The Co-Browsing Report shows real-time screen-sharing sessions, where agents guide customers through on-screen navigation. It provides insights into session frequency, duration, and the modes used, helping brands identify behavioral patterns, assess session outcomes, and evaluate the effectiveness o

Service

Knowledge Base Article

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Detailed Report Glossary

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Channel Overview - Live Chat

The Channel Overview - Live Chat summary offers a comprehensive overview, including the total number of cases, counts of open and closed cases, first resolution time, service level compliance for first resolution, average case closure duration, interaction details, and the current status of all case

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards