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Third Pane Activation

Third Pane Activation controls which third pane is shown to which users. This allows administrators to tailor contextual information based on personas, roles, user groups, or individual users.You can create multiple third panes for the same entity. Third Pane Visibility determines:Which third pane o

Knowledge Base Article

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Third Pane Visibility

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Reporting on Alerts

Sprinklr provides reporting on alerts using the following metrics and dimensions. Dimensions/MetricsDescriptionAlert NameThis is the name of the alert.Alert Created TimeThis is the time at which the alert is created in Sprinklr.Alert ModuleThis is the module for which the alert is created. Alerts Co

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Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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About Tags

Overview Tags are used to tag Profiles and Messages. Navigate to Tags Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Tags.

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Tags

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About Statuses

Overview Statuses are used for Case Management by determining what stage the case is in. Navigate to Status Management Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Status.

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About Statuses

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Service

Knowledge Base Article

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Reporting

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Capturing a WebRTC Internals Dump in Chrome or Edge

OverviewWebRTC Internals is a built‑in diagnostic tool available in Chromium‑based browsers. Sprinklr Support may request a WebRTC Internals dump when investigating issues with voice calls that use WebRTC, such as connection failures, audio quality issues, dropped calls, or Nailed Up session behavio

Knowledge Base Article

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Capturing WebRTC Internals Dump in Chrome or Edge

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Use AI Studio as a data dource in Listening dashboards

This article describes how to plot the AI Studio dimensions to a Listening dashboard to get instant insights into your AI Project’s related data.​Sprinklr’s AI Studio allows you to test the AI models to your satisfaction and provide feedback to customize the models as per your requirements. Besides

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ai studio

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Use AI Studio as a data source in the Listening to report on projects

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Facebook Account Deactivation Reasons

Sprinklr displays the specific reason for your disconnections whenever possible. This article lists down the most common errors we receive from Facebook, along with recommendations to avoid them in the future.​Facebook Password/Security AlertThis is the most common reason that Facebook accounts get

social

Knowledge Base Article

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Manage Facebook accounts

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User Replies Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewA user reply node, refers to a component within a dialogue tree that handles user inputs or responses in a chatbot conversation. It allows the chatbot to recognize and respond appropriately to different user intents or prompt

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Knowledge Base Article

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Nodes in a Dialogue Tree

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Convert External API into OpenAPI Specification using GenAI

Sprinklr provides a capability to automatically convert API documentation into OpenAPI specifications using GenAI-powered interpretation. This feature eliminates the need for manual API configuration when working with third-party platforms or proprietary in-house systems.With this capability, you c

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New Article

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Knowledge Base Article

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Configure an Extension in Sprinklr

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Add a WeChat Proxy Account

Using a WeChat Proxy account can connect and manage a single account on multiple third-party tools. You are required to set up a third-party server between Sprinklr and Wechat, which connects to WeChat directly and to Sprinklr via Oauth. This third-party will help you in connecting a singl

experience:space

WeChat Proxy Account

WeChat

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Setting up Wechat in Sprinklr

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AI Integrations in Campaign QA Checklist

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​The integration of AI Checks in QA Checklist provides wider governance for your creatives by verifying essential media asset details covered by AI engines for human presence, face presence, language and much more. In this a

marketing

ADS_CHECKLIST_POPULAR

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How to setup QA Checklist?

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Pinterest Pixels

The Pinterest tag is a powerful tool that enables you to gather valuable insights into your website's performance and create highly-targeted audiences for your Pinterest advertising campaigns. It is a small piece of code that you can easily add to your website or landing pages.A Conversion Event is

marketing

Knowledge Base Article

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Pinterest Pixel

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Setting up Response Metrics (Survey-Level Custom Metric)

You can now create response‑level derived metrics directly within the CFM survey, giving you the ability to compute new values based on existing survey question metrics without the need for exports or offline processing. These metrics are applied only to responses received after the metric is create

Insights

Knowledge Base Article

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Survey Settings

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Generate and View a URL Click Report

Overview You can generate reports on the number of clicks per shortened URL. you can generate a report based on the following: Total Clicks Estimated Clicks Trend Clicks count trend Clicks w/ ref URL Generate a URL Click Report Open a new tab, type in Reporting, and selec

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URL Shorteners

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

Knowledge Base Article

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Dashboards

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Custom Reporting of Multiple Survey Projects

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-customizable perspective. With this feature, you can choose pe

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

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Topic Control in Content Sources

Topic Control is a feature in Sprinklr's Content Sources Models that allows you to assign custom tags to specific content sources. These tags help the model focus its responses by narrowing the scope of reference materials, ensuring users get accurate, context-relevant answers. This improves both th

Knowledge Base Article

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Knowledge Content

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Optimize Topic Library for quick Topic curation

Use pre-curated topics from an extensive Topic Library imparting speed and efficiency in Topic making process.Sprinklr provides you with its readily available Topic Library which is an amalgamation of pre-curated topics catering to multiple industries, brands, executives, products, and support. The

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Topic Library

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Topic Creation & Setup

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Advanced Use Cases of Audit Checklists/Forms

Default Values Default values are set for the parameters to make the audit process faster so that auditors do not scroll through the options.Conditional VisibilityThis gives the capability to control the visibility of the question based on the response of other questions. With the help of this follo

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Knowledge Base Article

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Audit Checklist Builder