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API Tool in AI Agent

API Tools enable an AI Agent to interact with external systems by sending input data and receiving structured responses. This allows the AI Agent to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.To use an API Tool effectively, you mus

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Integration Tools

RS
Unified Platform & Cross-Products: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Cross-Products

Insights

+3

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

RS
Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

SH
Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

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What is Social Listening?

SH
How Frequently is Data Updated in Ads Reporting?

This article covers the data update timeframes and frequencies for account insights, as well as data sync timeframes for custom fields in Sprinklr Ads Reporting.IndexTermDescriptionDaily DataThis refers to all the regular KPIs apart from unique metrics and lifetime metrics that you use, such as rate

marketing

Knowledge Base Article

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Frequency for data updation

RS
Key Capabilities and Data Sources supported in Dynamic Table

OverviewA Dynamic Table in Guided Workflow can be constructed using one of three data sources: By Variable By API By Entity Type Note: Each data source has specific features and limitations regarding Search, Filter, and Pagination.​​​​​​Note: Across all three types of data sources, th

Service

Knowledge Base Article

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Guided Workflow Canvas

SH
DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

marketing

Knowledge Base Article

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Video Template Part 3: How to use video template to create a bulk videos

RS
Setting Up Conditions in Workflows

Conditions are a key component of workflows, acting as the decision-making logic that evaluates specific criteria. They help determine the next steps in the process, ensuring that workflows are flexible and can adapt to different situations. You can refer to the Survey Workflows Overview article to

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up Conditions in Workflows

RS
Integrated Project Planning with The Editorial Calendar

The integration of project planning with Editorial Calendar allows you to view the planned timeline for all your projects, sub-projects, campaigns, and sub-campaigns on a single screen. You can use the Editorial Calendar features, such as calendar boards, color configurations, and project filters to

marketing

Knowledge Base Article

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Integrated Project Planning With The Editorial Calendar

SH
How to Create & Manage Boards in Ads Manager

Saved Boards in the Ads Manager allow you to save all the details of an Ads Manager view, including column configuration, column width, and applied filters. By saving a specific view, you will not need to configure a view multiple times manually. Your saved boards can be edited, deleted, or shared f

marketing

Knowledge Base Article

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Ad Campaign Optimization

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How to Use Case Monitoring?

The Case Monitoring screen is a centralized, real-time dashboard for monitoring omnichannel cases. It allows supervisors to oversee ongoing customer interactions across Sprinklr’s voice and digital channels. This article explains how to access the screen and understand its key components.Note: Acces

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Case Monitoring

SH
Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs.The following are the advantages of using Sprinklr U

experience:space

Custom Link Library

social

URL shortening

+8

Knowledge Base Article

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URL Shorteners

RS
Configure Task in Sprinklr AI Agent

Task in Sprinklr AI Agent allows you to define and manage specific actions that an AI Agent can perform. A task represents a structured workflow that executes a user’s request or an operational objective. You can configure each task with prompts, skills, and tool integrations to ensure consistent pe

26.1

Sprinklr Service

Updated Article

Knowledge Base Article

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Tasks

RS
Setting up Response Translations

Response Translations in Sprinklr CFM empower teams to analyze survey text responses in multiple languages in a consolidated manner. When surveys are distributed in various languages, the responses are naturally multilingual, which poses challenges for store managers, analysts, and CX leaders who pr

Insights

Knowledge Base Article

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Survey Settings

SH
Social Planning & Publishing Persona App

Perform end-to-end planning and publishing of posts from one place by using the Social Planning & Publishing persona app. Also leverage the persona app overview page to get a top-level summary of how your posts are doing. In this article, we detail out the core capabilities of the Social Plannin

Publishing - SES

Social Planning & Publishing

persona app

social

+3

Knowledge Base Article

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Getting started with publishing

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Add Instagram Business & Creator Accounts in Sprinklr

Get a detailed process of adding your Instagram Business/Creator account as adding your accounts to Sprinklr is a necessary step to manage all the channel activities.Note:A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are required to

social

Knowledge Base Article

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Setting up Instagram in Sprinklr

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Conditional Logic in Surveys

​You can build conditional logic to control the visibility of questions, skip pages or show banners in the survey.Note: Apply Logic is only available for Single Select, Multi Select, Dropdown, CSAT Rating, and NPS Rating question types. The logic can be applied between questions on different survey

Surveys

Service

Knowledge Base Article

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Survey Builder

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Setting up Case Maker Rule

Before You BeginLearn how to configure an Inbound Rule that directs your message to a specific Case Maker rule.OverviewAfter receiving a message, the Case Maker evaluates whether to create a new case, link it to an existing case, close a case, or forward it to an agent, taking into account the syste

Service

Knowledge Base Article

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Bot Rule Setup

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Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

RS
Custom Entities An Introduction

OverviewCustom entities serve as comprehensive database solutions, accessible in any configured application across the Sprinklr platform. They differ significantly from custom fields and variables used within dialogue trees.Custom fields are restricted to message, case, or profile levels, whereas cu

Service

Knowledge Base Article

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Entity Studio