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Clone Topics and Topic Groups to save time

By cloning Topics and Topic Groups you can make exact copies of existing Topic and Topic Groups, and make tailored customizations.Cloning of topic and topic groups is the ability to make exact copies of existing Topic and Topic Groups. The specific configuration settings copied from the originals in

Insights

Knowledge Base Article

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Topic Management

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What is the Ads Creative Management App?

What is the Creative Management App Solution? Creative Management app is a solution to reduce media production costs and improve creative efficiency – driving down creative CPM and streamlining production expenses. It ensures that all creatives align with the brand identity and suit the specific cha

marketing

Knowledge Base Article

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Overview

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HSM Carousel Templates for WhatsApp Business

​Note: Pause on WhatsApp Marketing Messages for US Customers Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authentication, service convers

Service

Knowledge Base Article

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HSM - Carousel Templates

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Agent Capacity and its Utilization

In today's fast-paced customer service landscape, efficient resource management is crucial for delivering exceptional support. Unified Routing introduces the concept of Agent Capacity, a powerful feature that helps organizations optimize workload distribution among agents. In this article, we w

Service

Knowledge Base Article

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How Unified Routing works ?

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Create a Reporting Dashboard and Widgets for Empower

Reporting Dashboards in Empower provide valuable insights by monitoring content performance. Ensure that any Reporting Dashboard that will be used in Empower is shared with the appropriate Primary User Groups.Note that this article is only for the central brand team core Sprinklr admins. Empower use

experience:space

empower reporting dashboards

create an empower configuration

article:howto

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Knowledge Base Article

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Advanced Features

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Dialogue Tree Reporting

OverviewReporting gives an insight into your dialogue tree performance. With the data in hand, you can get a better understanding of what parts of your dialogue tree work and what interactions require additional improvements.Steps to view Dialogue Tree ReportingOpen the Conversational AI Persona App

Knowledge Base Article

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Dialogue Tree Level Reporting

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Metrics and dimensions in Visual Insights

Get familiar with metrics and dimensions supported in Visual Insights.Metrics and dimensions are used to give you a quantitative view of your online impressions. A metric is a singular type of data that helps a business measure certain aspects of its operations to achieve success, grow, and optimize

Insights

Visual Insights Metrics

Visual Insights Dimensions

Knowledge Base Article

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Metrics & Dimensions

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Drag and Drop Tasks in Kanban View

The task Kanban view in project management assists in monitoring the status of tasks by organizing them into stacks based on distinct stages or criteria. To enhance project workflow efficiency, tasks can be effortlessly shifted from one stack to another, signifying a change in their phase or priorit

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

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Task Kanban View

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Actions on a Dialogue Tree

Before You BeginLearn how to create a Dialogue Tree.OverviewA dialogue tree is a logical design for a conversational journey. It defines the sequence of a conversation with a virtual agent based on the questions the bot asks and the various replies a user provides. There are several actions that can

Service

Knowledge Base Article

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Dialogue Trees - Overview

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Alerts in Schedule Scenarios

The Alerts functionality within Schedule Scenarios enables Workforce Managers to resolve conflicts directly within the scenario interface. This feature eliminates the need to navigate to separate pages, making conflict resolution a part of the Schedule Scenario management workflow.View Alerts in Sch

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Schedule Scenarios

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Some Common Layouts

Depending on the ask, we can configure the Care Console layout into a 2-pane or a 3-pane layout which essentially means that there will be 2 columns for 2-pane layout i.e one column of the conversation Widget and another column of other widgets. Similarly, 3-pane layout gives 1 column to the convers

Service

Knowledge Base Article

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Some Common Layouts

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Campaign Live Monitoring

This is a live monitoring report drafted for the Campaign Manager persona. While the campaign is marked Active, this report provides the count of Agents in each state. Values Plotted:Campaign Talking : Number of agents currently in the talking state for the Campaign marked.Campaign Idle: Number of a

Service

Knowledge Base Article

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Reporting & Analytics

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Sprinklr Service: 20.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service&#

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Reporting on Opt In Templates

Opt-In reports offer a comprehensive overview of the usage and impact of opt-in templates sent to users. These reports provide detailed insights into various aspects of the opt-in process, allowing businesses to assess the effectiveness of their opt-in templates and make informed decisions. By acces

Service

Knowledge Base Article

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Facebook Messenger Analytics

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How to Customise a layout in Care Console Layout Manager?

The Care Console layout is configurible and can be customised according to the customer's requirements with respect to widgets and tabs repositioning, naming and information regarding them. The customisation can be achieved by understanding the care console layout manager's working and bui

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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How to Use Campaign Monitoring ?

Use Cases Create personalized voice campaigns that are tailored to the needs and segments of their customers based on factors such as past purchase history, website browsing behavior, demographic data, and more.  Live monitor and manage campaigns Collaborate with agents to increase call connectivity

Service

Knowledge Base Article

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Campaign Monitoring

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Create a message from a Request

You can create a message out of a request and publish it on your channels.Note: A message can only be created out of a request which is submitted for a “Message” type of request formCreate a Message out of a RequestGo to the Request Management Dashboard via Production Dashboards.Open the tab of the

marketing

Message

Requests

Knowledge Base Article

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Entities Creation from Requests

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Who is an Administrator?

​An Admin is responsible for overseeing and managing the platform's configuration, settings, and overall operations. The admin acts as the primary point of control and administration within the platform, ensuring its smooth functioning and effective utilization for voice-related activities. ​He

Service

Knowledge Base Article

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Who is an Administrator

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Create Smart Alerts for a Benchmarking use case

Let us dive into a sample use case corresponding to the Benchmarking module and see how a Smart Alert is configured for the same.As a Brand Manager of your firm’s social media, you want to get alerted –On your brand's Facebook, Twitter, and Instagram accounts.On posts that have the media type a

Insights

Knowledge Base Article

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Benchmarking Use Case