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Actions with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

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Rule Engine

Knowledge Base Article

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Paid rules

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Actions Available for Ad Entities in Ads Manager

From the Ads Manager, there are a number of actions you can take to manage and edit existing Campaigns, Ad Sets, and Ad Variants. You can take action on individual Campaigns, Ad Sets, and Ad Variants, or you can select multiple entities to apply actions in bulk.In this article, we will look at the f

marketing

Knowledge Base Article

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Ad Campaign Management

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Add, de-activate, re-add and delete an account

Relevant personasTo whom is this feature relevant?Admins / Account Owners who have the credential brands' official social media and messaging accounts and are authorized to add/remove these accounts in Sprinklr and control permissions to other users for various use cases like publishing / engaging /

marketing

Insights

social

Service

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Knowledge Base Article

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Account

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Introduction to IVR Components

​​The Sprinklr IVR comprises various interconnected components that work together to deliver efficient and personalized customer interactions. This knowledge base article provides an overview of these essential components, their functionalities, and how they contribute to creating seamless IVR expe

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Introduction to IVR Components

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How to Install & Setup the Adobe Ads Integration (OAuth Method)

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Manage Shift Patterns in Sprinklr WFM

Sprinklr WFM’s Shift Patterns allow Administrators and Workforce Managers to create and manage structured weekly Shift templates for agents. Patterns involve scheduling employees for different Shifts at varying times throughout the week, which ensures continuous operations, prevents employee burnout

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Manage Schedule Policies

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Understanding Triggers in Entity Studio

Triggers let you automate actions when changes are made to the records of an entity. They help you maintain data quality, reduce manual work, and keep business workflows consistent. A trigger can validate data, update related records, or run automation such as a workflow, rule, or script. This artic

Knowledge Base Article

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Triggers

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Custom Parameters for Automated Quality Management

Automated Quality Management (AQM) often requires custom parameters to tailor evaluations according to specific criteria. These parameters can be categorized into three types:1. Rule-Based ParametersThese parameters are established using straightforward rules or keywords to assess specific aspects o

Service

Knowledge Base Article

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Introduction

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Other Important Nodes

Some other important nodes that enable you to take different actions within a Dialogue Tree depending upon various use cases are:To Add NotesThe Add Note Action node allows you to add custom notes inside the dialogue tree at the message, profile & case levels. These notes can be used by the bran

Service

Rushi Test Temp

Knowledge Base Article

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Nodes in a Dialogue Tree

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Instagram as a Listening source

Instagram is one of the most popular social media channels with a large user base of over 1 billion monthly active users and high engagement rates, making it a valuable platform for reaching and interacting with potential customers. Brands can use Instagram to showcase their products, tell their bra

Insights

Knowledge Base Article

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Instagram

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Use Sprinklr Alert Manager to mitigate the brand crisis

With Alert Manager, you can not only create Smart Alerts and Volumetric Alerts but also manage them from one place.Sprinklr's Alert Manager is a one-stop solution for creating and managing all your alerts with ease. The simple user interface of Alert Manager will give you more flexibility in creatin

experience:space

Alert on Individual Entities

Listening Alerts

delete an alert

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Knowledge Base Article

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Introduction to Volumetric Alerts

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Use Care Console in Distributed to support care functions efficiently

Distributed users who are involved in customer care activities and responsible for managing case information for all the conversations, can make the best use of this feature that comes as a usability enhancement.Amplify customer satisfaction by empowering Distributed users to double up as customer c

social

Care Console

Distributed

Social - SES

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Knowledge Base Article

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Service (Distributed Admin)

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Custom metrics in Media Monitoring & Analytics

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

Insights

Knowledge Base Article

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Data related

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How do Smart Budget Strategy Groups Interact with Facebook CBO?

In Ads Manager, you can apply Smart Budget on Facebook Campaigns or Ad Sets that have Campaign Budget Optimization enabled. Facebook will continue to optimize according to its algorithm, identifying the users who are most likely to convert and deliver ads to those users. Smart Bu

marketing

Knowledge Base Article

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Setting Up Smart Budget

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Create a Contact Card template for WhatsApp Business

Contact messages allow you to send rich contact information directly to WhatsApp users, such as names, phone numbers, physical addresses, and email addresses.​​When a WhatsApp user taps the message's profile arrow, it displays the contact's information in a profile view:​​​​If the WhatsApp

Service

Knowledge Base Article

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Contact Card Templates

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Outbound Voice Overview

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Voice

Knowledge Base Article

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What is Outbound Voice?

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What is an Image Editor?

Within the Asset Manager, you can edit photos and videos from the Image Editor. You can either save the edited asset as a new asset or update the existing one. This article covers an overview of the Image editor. Steps to navigate to Image EditorClick the New tab icon and select Assets under Sprin

DAM - SES

image editor

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Image Editor in Asset Manager

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Knowledge Base Article

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Image Editor

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Add and Manage Data Retention Policy

The Data Retention Policy ensures adherence to client policies and legal obligations by purging data for a certain time period. This feature enables you to delete messages at the message level based on predefined conditions and after a set timeframe. Typically, this feature is available by default o

experience:space

Data Retention Policy - Owned Data

marketing

Add Data Retention Policy

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Knowledge Base Article

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Privacy Guides

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Create Custom Metrics Using Numeric Custom Fields

First we have to set a Numeric Custom Field for this.​Go to the Launchpad and go to All Settings. Under Manage Workspace, click on Custom Fields.On the top-right corner of the screen, click on Create Custom Field. Choose Number in the field typeThe New Custom Field form should open. Fill in the rele

marketing

Knowledge Base Article

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Create & Manage

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How to Use Dynamic Text Input Fields

While applying your Dynamic Image Template to Catalog, you have the ability to add Dynamic Text using the feed header to incorporate various text elements within your template.Before You BeginFamiliarize yourself with Applying Dynamic Image Template to Catalog.Dynamic Text Input Field Use CasesCUSTO

marketing

Knowledge Base Article

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Dynamic Text Input Fields