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Pinterest Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns on Pinterest.Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's envi

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Setting Up Pinterest in Sprinklr

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Anonymize Agent Names on Care Console

You can anonymize agent names on the Care Console to help ensure the confidentiality of agent identities across different teams. This feature ensures that agents' names are not visible to other users, though agents can still view the activities performed by other agents.Note: Access to this fea

Service

Knowledge Base Article

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Case Third Pane

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Add Content Sources - Custom Question-Answer Pairs

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.Question Answer PairsWhen to UseThe Question Answer Pairs feature allows you to supplement your bot's knowledge base with custom responses for frequently asked questions that might not be covered by any existing conte

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Setting up FAQ+ bot

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Advanced Use Cases of Audit Checklists/Forms

Default Values Default values are set for the parameters to make the audit process faster so that auditors do not scroll through the options.Conditional VisibilityThis gives the capability to control the visibility of the question based on the response of other questions. With the help of this follo

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Audit Checklist Builder

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Optimize Topic Library for quick Topic curation

Use pre-curated topics from an extensive Topic Library imparting speed and efficiency in Topic making process.Sprinklr provides you with its readily available Topic Library which is an amalgamation of pre-curated topics catering to multiple industries, brands, executives, products, and support. The

Insights

Topic Library

Knowledge Base Article

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Topic Creation & Setup

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Setting up Response Metrics (Survey-Level Custom Metric)

You can now create response‑level derived metrics directly within the CFM survey, giving you the ability to compute new values based on existing survey question metrics without the need for exports or offline processing. These metrics are applied only to responses received after the metric is create

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Knowledge Base Article

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Survey Settings

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Guided Workflow Display Components - Spacer

OverviewThe Spacer component is a design element used in user interfaces to define and adjust the spacing between other components, such as input fields. It acts as a non-visible element that structures and organizes layouts by creating empty spaces. This ensures the interface remains clean, well-st

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Guided Workflow Canvas

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FAQs

Commonly Asked FAQsBelow are some frequently asked questions about Conversational AI:What is the standard format to raise any issue related to Conversational AI setup with the Support?To raise any issues related to the Conversational AI setup, you can reach out to the Product/Support Team at tickets

Knowledge Base Article

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Troubleshooting & FAQs

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Creating Surveys

The survey builder allows you to create and customize surveys to meet your specific needs. In the Survey Builder, you can create new surveys, edit, delete, and clone your existing surveys. Here, you'll see information on your existing surveys, including the Survey Name, Status, the number of Respons

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Knowledge Base Article

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Survey Builder

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Persona App Migration FAQs

Below is the list of the frequently asked questions related to Persona App migration.Frequently asked questionsDashboardsCan I make changes to the Dashboard created from the Template?Yes, a user can make changes to the Dashboard created using Template and edit any widget per the requirements. Will I

Persona App Migration FAQs

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Persona App Migration

Knowledge Base Article

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FAQs

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Bot Reply Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewIn Decision Trees, a bot reply node is used to automate responses from the chatbot to the user. It retrieves pre-defined responses and delivers them quickly. By understanding how to incorporate, modify delays, and bypass bot

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Knowledge Base Article

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Nodes in a Dialogue Tree

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

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Knowledge Base Article

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Module Wise FAQs

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Salesforce Connector Security Update

Salesforce is rolling out mandatory OAuth security enhancements that apply to all partner integrations, including the Sprinklr Salesforce Connector. These updates are designed to strengthen authentication and protect customer data.  Sprinklr has implemented the required changes on our side. However,

Knowledge Base Article

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Troubleshooting and FAQs

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Use Sprinklr AI+ to generate keyword suggestions for Keyword Lists

In this article, you will learn how to generate keyword suggestions for your Listening Keyword Lists using Sprinklr AI+ and enhance your keyword generation with smart suggestion options.​Sprinklr AI+ integrated with Sprinklr Insights, allows you to generate keyword suggestions for your Listening Key

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Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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AI+ Features in Advocacy: Configuration and Access Control

OverviewAI+ features in the Advocacy platform help your teams create, enhance, and manage content more efficiently. To give you greater flexibility and control, AI+ is now managed centrally through the Admin Console, allowing you to decide where AI+ features appear and who can access them.This artic

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Advocacy - SES

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Sprinklr AI+ in Advocacy

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About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Simplified Deployment Settings

IntroductionIn this article, we will explore the simplified deployment settings in Conversational AI and discuss how to use them effectively, focusing on the new streamlined process for deploying and undeploying dialogue trees.Benefits of Simplified Deployment SettingsThe new simplified deployment s

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Define Bot Orchestration Strategy

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Automation Templates

OverviewProject Management and Collaboration offers Automation Templates that allows users to create and manage automations tailored for specific requirements of a project.  Automation templates are a great way to start using automations. You just need to fill your project specific details in the te

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Automation Functionalities

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Journalist and Publication Detailed Dashboards

The Journalist and Publication dashboard yields crucial and deep actionable insights in the following four tabs:OverviewFollowers' AnalysisFollowers' AffinitiesContent AnalysisWe will discuss each of these tabs in detail in this article.Navigating to Journalist/Publication Detailed DashboardFollow t

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Knowledge Base Article

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Journalist and Publication related

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Voice Unleashed: Exploring Sprinklr's Dynamic Connectivity Options

​In the field of advanced connectivity, Sprinklr emerges as an industry leader with its comprehensive range of connectivity options. In this enlightening article, unveil the power of Sprinklr's dynamic solutions, offering unparalleled flexibility, and control over your Voice Infrastructure. Del

service channels - voice

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Knowledge Base Article

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Different Connectivity Options