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Introduction to Journey Facilitator

What are customer Journeys?Customer journey refers to the process that a customer or a lead goes through when considering, evaluating, and ultimately purchasing a product or service. It encompasses all the touchpoints and interactions that a customer has with a business before, during, and after a p

marketing

Journey Facilitator

Customer Journey

Knowledge Base Article

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What is Journey Facilitator?

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

Knowledge Base Article

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Dashboards

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Creating a Live Chat Application

You can create a Live Chat application in the Sprinklr Platform. The Live Chat application offers an extensive range of supported languages, including Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Polish, Portuguese, Rom

Service

Knowledge Base Article

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Create Live Chat Application

RS
Setting Up Custom Dashboard Using Dataset

This module allows you to design personalized reporting dashboards for analyzing survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-customizable perspective. With this feature, you can choose

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

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Speech-to-Text Transcription

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Difference Between Standard vs Customized Models for Speech Analytics ApplicationsStandard model

Service

Knowledge Base Article

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Voice Analytics

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Sprinklr Copilot for Listening Dashboards

The Sprinklr Copilot for Listening Dashboard is designed to enhance your data analysis experience. It leverages generative AI to deliver key insights in concise, natural language while detecting anomalies, highlighting key trends, and uncovering the root causes of data changes. It leverages all the

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Sprinklr AI+

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Custom Reporting of Multiple Survey Projects

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-customizable perspective. With this feature, you can choose pe

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

RS
Topic Control in Content Sources

Topic Control is a feature in Sprinklr's Content Sources Models that allows you to assign custom tags to specific content sources. These tags help the model focus its responses by narrowing the scope of reference materials, ensuring users get accurate, context-relevant answers. This improves both th

Knowledge Base Article

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Knowledge Content

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Introduction to Conversational Surveys

Conversational Surveys allow organizations to gather feedback through chat-like interfaces, creating a more interactive and user-friendly experience for respondents. Using conversational design simplifies the survey process, boosts response rates and leads to higher engagement, better data quality a

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Conversational Survey

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Listening Use-case Dashboard FAQs

Below you'll find answers to frequently asked questions about the Listening Use-case DashboardDo we have use cases for all industries? No, presently use-case dashboards are being released for 10 industries. We are adding more industries is on the roadmap.Are all use cases available for all in

experience:space

Use-case Dashboard

Insights

article:howto

+1

Knowledge Base Article

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Listening Dashboards

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Meta Impressions Metric Deprecation in Social Analytics - Impact on Unified Analytics

OverviewMeta has deprecated multiple Impressions metrics across Facebook Page Insights API endpoint and introduced Views metrics as their long-term replacements. This change originates from Meta’s Graph API v21.0 updates. Starting November 15, 2025, any dashboard using Impressions metrics will displ

marketing

Knowledge Base Article

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Overview

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Guided Workflow - Secure Screen - Input Components

OverviewThe secure screen node integrates various input components to facilitate seamless and secure data collection. These components ensure accurate and efficient data entry, enhancing usability and adaptability for diverse use cases.​Text InputThe text input component is used to capture text-base

Service

Knowledge Base Article

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Guided Workflow Canvas

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Configure a Zendesk Connection in Connections Manager

Use Connections Manager to create and authorize a Zendesk connection that Sprinklr modules can use (for example, External API, Unified Data Connector, or Knowledge Base).PrerequisitesMake sure you have the required permissions to create connections in Sprinklr.Confirm you know your Zendesk subdomain

New Article

Sprinklr Integrations

26.4

Knowledge Base Article

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Zendesk

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Auto-Schedule Content: Schedule Placeholders 

Advocates easily auto-schedule posts in the "Profile" section using the "schedule placeholders" feature, streamlining content sharing. They establish multiple placeholders for various accounts, days, and times, ensuring consistent post-publishing. This enables advocates to log in

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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VKontakte as a Listening source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VK, aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Belarus, Latvi

Insights

Knowledge Base Article

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VK

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Ads Static Naming Conventions

What is a Static Naming Convention?Static Naming Convention is an additional feature that has been given along with Dynamic Naming Convention which works in run-time for Paid Initiatives, Ad Sets and Ads according to their properties.​Here a user can make a set of predefined rules to configure a new

marketing

Knowledge Base Article

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Static Naming Convention

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Source Posts (Earned Content)

OverviewDepending on the intended use of your Gallery, you have the option to use either your own published content or mentions of the brand, products, or campaigns, or a mixture of the two.Source PostsIn the case of using mentions, the EC will need to create the Listening topic(s) that will pull in

experience:space

Display - SES

article:howto

release:N-A

+5

Knowledge Base Article

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Gallery

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Create Spark Ads using Authorized TikTok Posts

Boost your organic TikTok posts to increase engagement and reach a bigger audience.Sprinklr allows you to boost organic TikToks into Spark Ads — a native ad format that enables you to leverage organic TikTok posts and their features in your advertising. This will ensure maximum engagement with an am

marketing

Knowledge Base Article

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Create TikTok Spark Ads

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Sprinklr Insights: 19.11 Capabilities and Enhancements

Sprinklr Insights' latest 19.11 release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr Insights​Sprinklr MarketingSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Project and Task Governance

Platform Governance now centrally manages Project and Task creation/editing permissions, ensuring consistent access control across project and content management workflows. To create or view Projects and Tasks within a Portfolio/Project, users must have:Permissions at the Global or Workspace level,

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Sharing and Access