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AI Model FAQs

What are AI Models in Location Insights?The industry-specific NLP-based models which are trained on specific industry data to ensure high accuracy are known as AI models. These AI models can also be custom-built for LI clients on their set of data.What are the different types of AI models available

Insights

Knowledge Base Article

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FAQs

RS
Unified Widget Warning System

In an effort to improve your experience and simplify the interface, all widget-level warnings/alerts have been consolidated into a single warning icon per widget. With a unified warning icon, you can easily access all relevant alerts and warnings for a specific widget, without feeling overwhelmed by

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

RS
Commands

What are Conversational Components?Conversational components are special chat features that can be set up for each WhatsApp Business phone number.They're like extra tools that can be personalized for each account, making user interactions more interesting. These features provide users with choi

Service

Knowledge Base Article

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Commands

RS
Migration, Rules, Validations, and Best Practices

If you are already using the legacy screener, you can migrate to Progressive Screener (V2) at any time.Migration StepsTo migrate to Progressive Screener (V2):Enable the Screener (V2) toggle.Review your existing screener configuration.Resolve any validation errors displayed in the setup.Publish your

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Screener V2

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Product Assets

Product CardProduct Card is used to display information about the brand’s product to their users. Brands have the capability to actively engage through this card which will include - the image, headline of the product, the details of the product along with a button label (which can be customized to

Service

Knowledge Base Article

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Rich Text Assets

RS
About Displays

In Sprinklr, when you navigate to Display within Sprinklr Social, you'll be able to manage, edit, and create new physical Display configurations under the Displays Tab. Below, you'll find information about the features present in the Displays tab and actions you can take to creat

experience:space

Display - SES

cloud:commerce

release:N-A

+9

Knowledge Base Article

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Display

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Custom Fields Action Node

OverviewIn a dialogue tree, you might need custom fields for various reasons. Firstly, when you set a value to a custom field, you can then report on these values. This means you could capture how many people contacted you about a problem with their laptop screen, for example. You can also use the v

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Concurrent Agent Capacity

What is Agent Capacity ?  In Unified Routing, agent capacity refers to the maximum workload or number of customer queries that an agent can handle within a specified timeframe. To ensure uniform distribution of these calls/cases, Unified Routing allows administrators or supervisors to define the cap

Service

Knowledge Base Article

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Unified Routing Overview

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Sprinklr Insights: 26.1.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.​Data Sources and Channe

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Sprinklr Service: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr Service’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes a range of new features and improvements that will help you deliver more efficient and effective service to your customers. Below, you will

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Getting Started with Reward Engine

This article provides a step-by-step guide to set up the Reward Engine on the Advocacy platform. From enabling gamification to making the Reward Engine visible to you, this guide ensures admins can configure the feature effectively and deliver a seamless experience. Pre-requisites Required to Set Up

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Getting Started

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Sprinklr Marketing: 20.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Macros for Ratings and Reviews

Macros can be created to apply multiple properties and actions to Reviews from the Monitoring Dashboards with a single click. Macros can be used to take a moderation action on a Review, tag the Review with specific properties that can be used in Commerce Reporting, and to move the Review to a differ

social

Knowledge Base Article

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Asset classes with macros

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Add a WeChat Proxy Account

Using a WeChat Proxy account can connect and manage a single account on multiple third-party tools. You are required to set up a third-party server between Sprinklr and Wechat, which connects to WeChat directly and to Sprinklr via Oauth. This third-party will help you in connecting a singl

social

Service

Knowledge Base Article

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Add Account

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What is Supervisor Console ?

Supervisor Console is a comprehensive digital headquarter that enables supervisors and managers to efficiently monitor and manage the activities of their agents, queues and campaigns in a service center environment. It is a one-stop solution for all the tasks and activities for the Supervisor across

Service

Knowledge Base Article

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Introduction to Supervisor Console

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How to Activate an Audience Segment

Achieve focused targeting of ads on different social channels by mapping users from your customer database into active users in social channels.To ensure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities to create and view assets within the Smart Aud

marketing

Activate Segment

Activate Segments

Audience Creation

Knowledge Base Article

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Activating Segments

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Creating Programs, Sub-Programs and Surveys

Programs provide a structured way to organize and manage surveys at scale efficiently. By creating Programs and setting up Sub-programs within them, users can build a clear hierarchy that supports better organization, collaboration, and control. Surveys must be created within a Program or Sub-progra

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Creating Programs, Sub-Programs and Surveys

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Journalists & Publications FAQs

Below are some of the frequently asked questions about Journalists & Publications –No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can MM&A surface the most influential people on Twitter who have shared a particular sto

Insights

Knowledge Base Article

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FAQs

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Create Audience Segments using X Firehose

Filter a segment of the audience by sentiment while targeting an audience in Segment Manager. Sprinklr has access to the entire X Firehose, which is a stream of user activities from X. This means that every tweet, favorite, and retweet is logged in Sprinklr. All of the unstructured data, like tweet

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

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Send & Schedule Message Node in Journey Facilitator

Send Message is the Action element that you use to communicate with the customers, who are in the journey flow, via email, sms, Viber, Whatsapp, or Twitter. It is highly recommended that you have all the assets that you are going to use as messages in the marketing automation before you start buildi

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

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Knowledge Base Article

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Journey Builder