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Schedule Report

The Schedule Report provides a comprehensive view of each agent’s scheduled Activities over a selected time period. This report is designed to help Supervisors and Workforce Managers monitor scheduling accuracy, identify coverage gaps, and ensure alignment with operational requirements.The Schedule

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Schedule Reports

RS
Coaching Report

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, en

Service

Knowledge Base Article

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Detailed Report Glossary

SH
Create a Sina Weibo Listening Topic

Sina Weibo is one of the most popular social media platforms in China. With its broad reach, extensive user base, and diversity of conversation, Weibo offers a unique opportunity for brands to engage at the forefront of trends. What is Sina Weibo Based Listening?Sina Weibo provides a wealth of infor

Insights

Sina Weibo Topic

Knowledge Base Article

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Topic Creation & Setup

RS
Dynamic Image Template Text Editor: Enhancements and Migrations

OverviewWe are excited to announce important updates to our Dynamic Image Template (DIT) system following the 19.8 deployment (August End Release). This update includes a transition from the old text editor to a new, advanced text editor. Below, you'll find details about the changes and how the

marketing

Knowledge Base Article

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Create and edit Dynamic Image Template

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Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Sprinklr Social: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

RS
Validation Rules - An Overview

What are Validation Rules?Validation Rules in Entity Studio enforce data accuracy and business policies by preventing users from creating or updating a record when specific conditions evaluate to true. When a rule blocks an action, the user sees a clear error message explaining what needs to be corr

Knowledge Base Article

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Validation Rules

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Introduction to Paid Pre Publishing Rules

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/campaigns before publishing them. This capability improves the campaign configuration process through automation before they are pu

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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Configure Processing Tool in Agent Copilot

The Processing Tool in Agent Copilot simplifies API responses by converting them into readable formats. It works with the API Tool to handle large datasets and allows custom formatting to match user needs.Key BenefitsImproved Readability: Converts complex API data into clear, easy-to-understand form

Knowledge Base Article

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Supported Tools

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Customizable Styling Builder

Guided Workflows can be embedded within various customer-facing/external systems, such as a brand's website, mobile app, community, or knowledge bases, to empower customers in resolving queries and completing tasks on their own.You can go a step further by personalizing various design elements

Service

Knowledge Base Article

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Customizable Styling

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Automatic Triggering of Guided Workflows

You can create a rule to automatically trigger guided workflows in the Care Console quick window, third pane, or modal view when specific configured conditions are met. In the modal view, the guided workflow will appear on the agent's window, regardless of the screen they are currently on.To Cr

Service

Knowledge Base Article

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Initiating a Guided Workflow

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How to Apply Ads Web Analytics in the Creative Library

This article will cover the application of web analytics in the Creative Library. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media platform.To Ap

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Introduction to Journey Facilitator

What are customer Journeys?Customer journey refers to the process that a customer or a lead goes through when considering, evaluating, and ultimately purchasing a product or service. It encompasses all the touchpoints and interactions that a customer has with a business before, during, and after a p

marketing

Journey Facilitator

Customer Journey

Knowledge Base Article

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What is Journey Facilitator?

RS
Display Logic at Answer Choice or Statement Level

Answer-choice/Statement-level Display Logic offers enhanced survey customisation by showing specific answer choices or statements based on respondents' previous responses. This ensures that participants only see relevant options, creating a more personalised and efficient survey experience. By tailo

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

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Configure Details in your Messages using Show Properties & Time Axis in Editorial Calendar

Show/Hide Properties and Time Axis:The option to Show Properties in Configure View Settings is available only when you select Large as your message card size. Whereas, the option to show or hide the Time Axis is always available irrespective of the card size you select for your view. Users can enabl

Editorial Calendar

marketing

Editorial Calendar Views

Message Cards

Knowledge Base Article

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Calendar Actions

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Reply Assistance

Sprinklr AI+ can assist you in several ways, such as expanding text to provide more detailed responses, analyzing tonality to ensure appropriate language use, translating messages to support multilingual interactions, and paraphrasing or correcting grammar to improve overall communication. By provid

Integrations

ChatGPT

Service

Knowledge Base Article

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Agent Assist

RS
Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Introduction to Dynamic Video Templates

Why do you need video templates?Today videos have overpowered all other forms of content on social media platforms. Be it short-form videos like Facebook status videos, Instagram shorts, or long-form videos like Youtube videos, videos are everywhere. Businesses invest and depend on design agencies t

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Callbacks in Sprinklr

Business use caseThe business use case is to ensure agents are able to reach out to customers via voice channel swiftly, post a prior contact or attempt of contact by the customer to a brand via any of the available channels.Impact created by Callbacks on businessCallbacks assist businesses in rampi

Callbacks

Service

Voice

Knowledge Base Article

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Callback Overview

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Managing Content

Before You BeginOnce you've added Content Sources to your bot's knowledge base, you can then manage them effectively.Overview​When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:​Options availa

Service

Knowledge Base Article

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Setting up FAQ+ bot