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Best Practice Guide for Adding External APIs in Sprinklr

​To Get the OpenAPI SpecificationTipYou are required to convert a Postman collection to OpenAPI (JSON format).This section describes how to convert a Postman collection to the OpenAPI 3.0.0 standard that can then be utilized for the configuration of a Sprinklr External API.STEP 1: To Export the Post

Best Practices for External APIs

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Character Count Limits for publishing

Publishing to social channels often involves considering a variety of character count limitations. Sprinklr's Publisher takes the guesswork out of how many characters you have left in your message: when publishing through Sprinklr, the Publisher will display the character limit of your message

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Adobe Analytics Integration

Track the entire consumer journey from clicks to website conversions, providing post-level attribution for website activities and seamlessly report on the entire conversion funnel using Adobe Analytics integration in Sprinklr.Note: We are currently on 1.4 v of the Adobe Analytics API. For more infor

Integrations

Adobe Analytics

Knowledge Base Article

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Adobe

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Reporting Dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Reporting Dashboards to keep your team informed. You can easily customize your export by selecting the fi

Service

Knowledge Base Article

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Reporting Use Cases

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How to Take Decision On Different Parameters In IVR

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permissionWhen designing IVR flows in Sprinklr, there are two key nodes that enable decision-making and path creation: the Decision Box and the Che

Service

Knowledge Base Article

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How to Setup Business Logic

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Sprinklr Release v15.11.0 - October 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

October Release 15.11

Release 15.11

October 2020 New Capabilities and Enhancements

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release_note

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v15.11.0 (October)

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Introduction to Dynamic Video Templates

Why do you need video templates?Today videos have overpowered all other forms of content on social media platforms. Be it short-form videos like Facebook status videos, Instagram shorts, or long-form videos like Youtube videos, videos are everywhere. Businesses invest and depend on design agencies t

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Early Access Environment(EAE)

IntroductionSprinklr’s Early Access Environment (EAE) is a dedicated, pre-production environment hosted in a separate infrastructure (AWS Germany) that mirrors your production setup - excluding customer data. It enables early validation of upcoming quarterly platform releases, allowing you to test n

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Early Access Environment(EAE)

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Add an SMSGlobal Account

Within Sprinklr, you can add an SMSGlobal account to be able to send & receive SMS from Sprinklr.To Add an SMSGlobal AccountClick the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.In the top right corner of the Accounts window, click Add Account.On the Add Accoun

Service

Knowledge Base Article

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SMSGlobal

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Send Twitter Direct Messages

Twitter direct messages allow brands to communicate with their fans by providing them with helpful visual or video guides in case of troubleshoot problems, or share engaging content. In this article, you will learn about how to receive these messages in engagement dashboards and then reply to direct

Service

Knowledge Base Article

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Sending Twitter DM's

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Create custom dashboards in Quick Search to analyze data of your choice

Learn how to create a custom dashboard in Quick Search and use it to analyze the data of your choice.Quick Search (previously known as Listening Explorer) helps you search and analyze billions of conversations on social media and the web. Quick Search comes with 2 standard dashboard options – Resear

Insights

Knowledge Base Article

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How to use Quick Search?

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Sprinklr Service: 20.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service&#

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Publish to Google My Business

Google My Business provides you with the ability to create Posts in Google Search within several categories, such as news, events, and offers. You can publish your offers, events, products, and services directly to Google Search and Maps through posts on Google My Business. In this guide, we’ll show

experience:space

Publish Content to Google My Business

Google

Google My Business

+11

Knowledge Base Article

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Google My Business

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Content Security Policy (CSP) Guide for Live Chat Integration

When integrating the Sprinklr Live Chat widget on a website that employs a predefined Content Security Policy (CSP), you may need to modify the CSP settings to ensure that Live Chat resources load properly. This guide outlines the steps required to whitelist our domain and other relevant URLs for se

Service

Knowledge Base Article

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Website Installation

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Create and Publish LinkedIn Polls from Sprinklr

Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher & Full screen publisher for Linkedin Profile and Linkedin Company pages. To publi

LinkedIn Polls

social

Publish LinkedIn Polls from Sprinklr

Publish LinkedIn Polls

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Knowledge Base Article

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Publish on LinkedIn

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Agent Digital Performance Report

The Agent Digital Performance Report provides a comprehensive analysis of agent performance across digital channels, including chat, email, and social media. This Report enables supervisors to monitor digital engagement, identify areas for improvement, and ensure consistent, high-quality customer se

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Restrict the Brief Template Visibility

To Restrict the default Brief Template VisibilityWhile creating a Brief Template, you can restrict the visibility of the brief for certain users/user groups. When this brief is added to a campaign/sub-campaign, only the users you shared this brief with can access it within a campaign. For example -

brief templates

marketing

brief designer

Content Briefs

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Knowledge Base Article

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Access Control of Briefs

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Manage Contacts on Sprinklr Distributed

Distributed Users can add Contacts to their profiles on Sprinklr on their own. There are two types of Contacts for a Distributed User. My Contacts - Contacts that the Distributed Users can add by themselves. Shared Contacts - Contacts that have been added by the admin and shared with the Distri

Add Contact in Distributed

social

Manage Contacts on Sprinklr Distributed

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Sprinklr Marketing: 20.4.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Publish Organic Dark Posts

Dark Posts are typically used to create ads that can target multiple audiences while keeping the user page feed ad-free. Dark posts allow you to create content without publishing the content on the channel page, and hence, these are also called unpublished posts. In the Sprinklr Platform, Organic Da

Publishing - SES

social

Social - SES

Publish Organic Dark Posts

Knowledge Base Article

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Advanced capabilities