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Smart Clusters widget

Smart Clusters widget, powered by Sprinklr AI, enables brands to understand their consumers' unmet needs, and top trends around their brands, products, and/or categories. It will enable you to discover top themes automatically synthesized from conversations using unsupervised clustering. You ca

Smart Clusters Widget

Insights

Knowledge Base Article

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Types of Widgets

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Standard PI Metrics

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

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Getting Started with Customer-Facing Guided Workflows

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Apply Strategy Groups to Ad Campaigns

Exponentially improve return on ad spend by combining optimization tactics that have a compounded effect on your advertising results.Optimizing multiple variables that comprise your campaigns, ad sets, and ads is a difficult decision that can often lead to a “set it and forget it” strategy. With the

marketing

Knowledge Base Article

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Setting up Strategy Groups

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How to add Annotations on Graphs in Reporting

Annotations give you the ability to add notes to graphs and charts. They are attached to the dates themselves, so can only be seen in a graph or chart where 'Date' is the primary dimension. Annotations can be created in two ways: either from the Settings section of the Left-Hand panel at t

marketing

Knowledge Base Article

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Dashboard

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Configure an IVR Journey Widget

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseBrands want their agents to see the information which the

Service

Knowledge Base Article

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Custom Widgets

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Campaign - Asset Tab

The Asset tab in the Campaign Details view has the same functionality as the Digital Asset Manager but is specific to the campaign that you are viewing. There are two different views of the Asset tab -  grid view and list view. The Asset tab houses all the assets associated with the campaign. You ca

campaign management

marketing

Asset

Knowledge Base Article

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Introduction

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Details - Security Update to Meta Media Data

We are changing how we store digital media (e.g. Photos, videos) originating from Meta (Facebook, Instagram, WhatsApp) private conversations. While these updates will enhance the way Sprinklr stores the media assets of customers, they might also require to do a one time adjustment in their workflow

social

Knowledge Base Article

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Meta Media Access Updates

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Decision Box Node in Journey Facilitator

The Decision Box node in Journey Facilitator allows you to classify paths based on Custom Fields. You can split the flow into two or more branches based on Custom field or Variable values​Following in the construction of a sample journey that uses the Decision Box node to split the fl

article:howto

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stage:final

Knowledge Base Article

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Journey Builder

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Rating Scale

The Rating Scale Question enables survey designers to gather organized feedback by allowing participants to evaluate items using a numerical or visual scale. This method is effective for assessing opinions, satisfaction, or levels of agreement along a specified range. The anticipated outcome is a ve

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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Survey Questions

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Channel, Post Type, & Area Breakdowns Available for Ads Web Analytics

This article will cover all the channels, post types, and areas of application for web analytics.Channel, Post Type, and Area BreakdownObjectivePost TypeWeb AnalyticsAreaFacebookPost Engagement, Traffic, Video Views, Conversions, Brand Awareness, Reach, App Install, Page Likes, and MessagesImageYesT

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Channel, Post Type and Area Breakdown for Web Analytics

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In App Notification

In-app notifications allow users to receive real-time updates when a message or reply is received from a support agent while the app is in the foreground. These notifications appear as banners at the top of the app, ensuring users do not miss important updates. You can either use the: 1. Sprinklr-pr

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In App Notification

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Text Field

The Text Field Question allows survey creators to collect open-ended, detailed responses from participants. It's designed to capture personalized insights, specific suggestions, and nuanced feedback that structured questions might miss. Perfect for gathering context behind ratings, in-depth product

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Publish a Facebook Story via Direct Publishing

Facebook Story allows Facebook users to share photos and videos to their "Story" -- which is visible to friends and followers of the user's Facebook account. Facebook Stories disappear after 24 hours. This article helps you with the steps for publishing Facebook Stories through Sprink

social

Knowledge Base Article

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Create a post on Facebook

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How to Configure Ads Day Parting

Dayparting is primarily driven by legal regulations where brands in certain business categories aren’t allowed to run ads during certain days and hours. For example, Liquor brands can’t run ads during the night in the UK.Strategy Group allows you to schedule your ads for different days of the week a

marketing

Knowledge Base Article

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Getting Started

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Interactive Filters: Option to Update and Manage Date Range through Shareable URLs

Sprinklr Display and Presentations offers interactive filters to be included in shareable URLs directly for supervisors and stakeholders, allowing for more dynamic storytelling.Now you can directly change the date range temporarily from the shared URL for important KPIs to visualize and monitor how

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Offline Conversions - Facebook

The Facebook Conversions API enables a direct connection from Sprinklr to Facebook, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Facebook ads on offline sales and conversions.​Kindly read this Introd

marketing

Knowledge Base Article

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Offline Conversions

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Manage your Request Forms

Request Forms can be managed from the list view of the forms. The list view includes various actions which are described below. You can navigate to the list view from Launchpad → Sprinklr Marketing → Marketing Section → Plan ​​→ Request Forms.Request Forms Overview#TermDescription1Create New Request

marketing

Request Forms

Knowledge Base Article

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Request Management

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Actions in Engagement Dashboards

Actions in Engagement dashboards help you quickly perform functions on billions of conversations on social media. In this article, you will learn about how to perform column actions in each column that you have added to the Engagement dashboard.Add or Create a Dashboard:To create an Engagement Dashb

actions in engagement dashboards

Engagement - SES

Engagement Columns

Actions

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Knowledge Base Article

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Getting started with Social Engagement

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Installing on Web

Live Chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably near the bottom of the p

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Knowledge Base Article

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Website Installation