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What are Account Health Alerts?

We’re excited to announce the development of Account Health Alerts, a feature designed to improve visibility and actionability across accounts by proactively notifying users of functionality impacts. This feature aims to help address issues caused by API migrations, missing permissions, persistent A

Account Health Screen

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Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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Boost Organic Posts from Publisher, Editorial Calendar & Engagement Dashboards

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Organic Twitter Posts

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Global Fallback Settings

Before You BeginGlobal fallback will occur if a user reply node is configured and an invalid response is triggered by the user after all local fallbacks are exhausted.OverviewAs implied by its name, a global fallback can be triggered on any user reply node in case of an invalid user response. You ca

Service

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Fallback Settings

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Adobe Analytics Setup (Advocacy)

Adobe Analytics is a web analytics platform offered by Adobe as part of its Adobe Marketing Cloud suite. Sprinklr Advocacy is now integrating with Adobe Analytics, allowing seamless sharing of web analytics data for enhanced reporting within the Sprinklr platform. This integration enables marketers

Advocacy - SES

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Social - SES

Knowledge Base Article

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Reporting (Advocacy)

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Reference Guide for Sprinklr Service

Welcome to Sprinklr Service. This is your go-to guide with essential resources to get you started.Getting StartedAre you not sure where to start? Explore our detailed guides to find everything you need to start with Sprinklr Service.​Getting Started with Sprinklr Service​​Sprinklr Service Glossary​​

Service

Knowledge Base Article

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Reference Guide for Sprinklr Service

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Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

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Advanced Settings

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Introduction to Post Voicebot Handling

Voicebots play a crucial role in automating customer interactions and handling basic queries in customer service. However, there are scenarios where further actions are required after the initial interaction with a voicebot. This article explains the possible scenarios for post-voicebot handling ens

Service

Knowledge Base Article

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Post Voicebot Handling

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Telegram Channels and Groups

PersonaPublishing & Engagement AgentsCommunity ManagerSocial Media ManagerUse CaseMonitor / listen to what is being discussed in the Telegram Group, at minimum the Telegram Group.Analyze the message within the Telegram group, and derive sentiments (positive, natural, negative) out of the same. L

social

Telegram Channels and Groups

Knowledge Base Article

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Telegram

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Standard Reporting Dashboard

You can use X Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged with them

social

Knowledge Base Article

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Report on X activities

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View and Restore Previous Versions of a Rule

Overview In the Rule Engine, Sprinklr now displays previous versions of saved rules. A rule's previous versions will display the iterations of the rule as it has been updated and saved over time. You can select a past version to see the exact configuration of the at that time. You can also restore

video:no

Insights

restore previous version of a rule

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Rule Engine

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Workflow Update Rules in Sprinklr

Keeping things nice and organized is great for any business. The same goes for saving precious time on routine work which could be easily replaced by well-orchestrated “conveyor belt” processes. Sprinklr workflow automation is, by all means, a lifesaving and efficient feature to surely get ahol

Workflow Update Rules

marketing

Insights

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Knowledge Base Article

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Rule Engine

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Reporting Dashboard Manager to Manage All Your Dashboards

Learn how you can manage all your dashboards from one place using Dashboard Manager.The Dashboard Manager within Social is a one-stop solution for managing all your Reporting dashboards with ease. Besides managing, you can take appropriate action on one or multiple dashboards all in one place. View

Dashboard Manager Roles & Permissions

Access Listening Dashboard Manager

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Reporting - SES

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Knowledge Base Article

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Getting started with reporting dashboard

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File Upload

The file upload question type enables you to gather files directly within surveys. You can seamlessly collect multimedia or document-based responses along with other question types by incorporating file upload capabilities into a survey.Business Use CasesPost-Claim Submission/Resolution Surveys: Thi

Sprinklr Insights

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Insights

New Article

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Knowledge Base Article

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Survey Questions

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Dynamic Workflow Node

IntroductionDynamic Workflow Nodes are a crucial component of Sprinklr's Conversational AI, enabling the creation of flexible and responsive workflows. This article provides a comprehensive overview of the dynamic workflow node, its functionalities, and how to use it within the Sprinklr platform eff

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Sprinklr Social: 20.4.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

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20.4.1 Patch (11th May '25 Onwards)

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Channel-Wise Automated Ads Fields & Formatting Guidelines

OverviewThis document provides a comprehensive list of fields required for Automated Ads setup across multiple channels, including Meta, Google, LinkedIn, TikTok, Snapchat, and more. The formatting details ensure that advertisers follow the correct structure to avoid errors and streamline the ad cre

marketing

Knowledge Base Article

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Feed Setup

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Grab YouTube Live Chat messages

Introducing Live Chat EngagementWe are excited to announce a significant update for Sprinklr's YouTube capabilities: the ability to fetch live chat messages. This new functionality enhances your interaction capabilities, making it easier to stay connected during live events.What’s New?Live Chat

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Knowledge Base Article

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Engage with messages from YouTube

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Voicemail/Answering Machine Detection for Dialer Calls

Answering Machine Detection (AMD) is a technology used in telecommunications to identify whether a call has been answered by a human or a machine, such as an answering machine or voicemail system. This technology plays a crucial role in optimizing communication strategies by determining the appropri

Service

Knowledge Base Article

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Answering Machine Detection

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Manage Master Schedule

The Master Schedule View provides a comprehensive overview of all agents' schedules. This holistic view facilitates tracking traded shifts, days off, and activities. Administrators and Workforce Managers can access the Master Schedule to view ​shifts and days off.Navigate to Master ScheduleFollow th

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20.7.1

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Master Schedule