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Create custom dashboards in Quick Search to analyze data of your choice

Learn how to create a custom dashboard in Quick Search and use it to analyze the data of your choice.Quick Search (previously known as Listening Explorer) helps you search and analyze billions of conversations on social media and the web. Quick Search comes with 2 standard dashboard options – Resear

Insights

Knowledge Base Article

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How to use Quick Search?

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Sprinklr Service: 20.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service&#

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Publish to Google My Business

Google My Business provides you with the ability to create Posts in Google Search within several categories, such as news, events, and offers. You can publish your offers, events, products, and services directly to Google Search and Maps through posts on Google My Business. In this guide, we’ll show

experience:space

Publish Content to Google My Business

Google

Google My Business

+11

Knowledge Base Article

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Google My Business

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Content Security Policy (CSP) Guide for Live Chat Integration

When integrating the Sprinklr Live Chat widget on a website that employs a predefined Content Security Policy (CSP), you may need to modify the CSP settings to ensure that Live Chat resources load properly. This guide outlines the steps required to whitelist our domain and other relevant URLs for se

Service

Knowledge Base Article

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Website Installation

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Create and Publish LinkedIn Polls from Sprinklr

Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher & Full screen publisher for Linkedin Profile and Linkedin Company pages. To publi

LinkedIn Polls

social

Publish LinkedIn Polls from Sprinklr

Publish LinkedIn Polls

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Knowledge Base Article

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Publish on LinkedIn

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Configure Voice Application

Use this guide to create and configure a Voice Application in your Sprinklr environment. A Voice Application enables automated call flows using IVRs, audio settings, caller IDs, and advanced telephony settings. PrerequisitesEnsure that you have the following prerequisites in place before setting up

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Voice Application

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Support Ticket

Creating a Support TicketSprinklr Technical Support is your ever-present lifeline to technical platform assistance. Support is available 24x7 by web/email/phone.Submitting a Support TicketWhen you submit a ticket, our Support Team will assess and assign severity to your ticket. Below, you'll fi

Service

Knowledge Base Article

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Universal Entities

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Flutter Release Notes

iOS & Android Flutter SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.​Version 15.1.0Note:

Service

Knowledge Base Article

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Flutter

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Agent Digital Performance Report

The Agent Digital Performance Report provides a comprehensive analysis of agent performance across digital channels, including chat, email, and social media. This Report enables supervisors to monitor digital engagement, identify areas for improvement, and ensure consistent, high-quality customer se

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Restrict the Brief Template Visibility

To Restrict the default Brief Template VisibilityWhile creating a Brief Template, you can restrict the visibility of the brief for certain users/user groups. When this brief is added to a campaign/sub-campaign, only the users you shared this brief with can access it within a campaign. For example -

brief templates

marketing

brief designer

Content Briefs

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Access Control of Briefs

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Manage Contacts on Sprinklr Distributed

Distributed Users can add Contacts to their profiles on Sprinklr on their own. There are two types of Contacts for a Distributed User. My Contacts - Contacts that the Distributed Users can add by themselves. Shared Contacts - Contacts that have been added by the admin and shared with the Distri

Add Contact in Distributed

social

Manage Contacts on Sprinklr Distributed

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Sprinklr Marketing: 20.4.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Publish Organic Dark Posts

Dark Posts are typically used to create ads that can target multiple audiences while keeping the user page feed ad-free. Dark posts allow you to create content without publishing the content on the channel page, and hence, these are also called unpublished posts. In the Sprinklr Platform, Organic Da

Publishing - SES

social

Social - SES

Publish Organic Dark Posts

Knowledge Base Article

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Advanced capabilities

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List of ML Engines Supported in the CMA

The ML Engines in the Creative Management App (CMA) are designed to enhance your creative content strategy by seamlessly integrating AI capabilities. Whether it's ensuring brand visibility through logos, text, or strategic placement in keyframes of video content, these ML engines are equipped t

marketing

Knowledge Base Article

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Overview

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Advertising Crisis Switch

You can activate the Crisis Switch within Sprinklr Marketing (Ads) to instantly shut down your advertising activities for all or selected ad accounts across channels. On activating this capability, all your Paid Initiatives, Ad Sets, and Ad Variants for selected accounts will cease to run.If you wou

marketing

Advertising

Knowledge Base Article

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Ads Crisis Switch

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What is the Ads Composer?

Compose Ad Campaigns for multiple platforms from a single dashboard and avoid the hassle of managing your ad campaigns at multiple locations.​Create ads across different channels with ease. Sprinklr Ads Composer lets you compose Meta, Twitter, LinkedIn, Pinterest, Snapchat, LINE, TikTok, Google,Redd

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Live Chat Builder

Sprinklr Live Chat is a tool that you can use to enhance your brand's online customer service experience. It is powered by bots to answer the simple queries of your customers. You and your customers will also be able to exchange images, videos, and documents. This fast and lightweight live chat can

Sprinklr Live Chat

Service

Knowledge Base Article

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Create Live Chat Application

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Voice Agent Performance Report

OverviewVoice agent performance report gives detailed information about the performance of the agent and all the metrics/dimensions are based on agent level. It summarizes the actions, activities, time spent in various status (agent status) and interactions over the day. All the metrics and dimensio

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Report Glossary

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Create new Request Forms

Create a request form in Sprinklr and kick-start your marketing intake process by sharing it with the requesters to submit new ideas which can later be converted to campaigns, sub-campaigns, or messages. With Sprinklr, you can design your forms to match your needs and requirements.To Create Request

marketing

Create Request Forms

Request Forms

Knowledge Base Article

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Create New Request Forms

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Add a Facebook Page Account

Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and nonprofits can connect with their fans or customers. When someone likes or follows a Page on Facebook, they can start seeing updates from that Page in their News Feed.In this article, you will learn ab

social

Service

Knowledge Base Article

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Account Addition