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Introduction to Outbound rules

Leverage outbound rules in Sprinklr's Rule Engine to control the properties of messages that are sent out. Use cases & Value impactOutbound Rules are utilized to solve various specific automation needs. Some of these key use cases are listed below:Create Variants from Scheduled MessagesInitiate

Outbound Rule

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Create Rule

Outbound Message Rules

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Knowledge Base Article

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Outbound rules

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Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Insights

Knowledge Base Article

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Story query setup

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Actions Avaialble in Audience Manager

Effectively manage your audience across different advertising channels using these actions in the Audience Manager.In the Audience Manager, there are several actions that you can take on audiences across your advertising channels and accounts, including sharing, cloning, deleting, and editing your e

marketing

Knowledge Base Article

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Getting Started

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Customer-Facing Guided Workflows as Self-Help Guides

OverviewBrands have the option to configure customer-facing guided workflows directly on their website, enabling customers to benefit from an interactive and user-friendly experience. These workflows serve as valuable self-help tools, allowing customers to troubleshoot issues and find solutions inde

Service

Knowledge Base Article

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Self Help Guides

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To Re-Open a Closed Business Location Page on Google My Business

If your business or any of its locations closes, you can choose whether it’s permanently or temporarily closed. You can also easily reopen a business that’s marked as temporarily closed. Note that when you reopen your business, your profile is no longer marked temporarily or permanently closed on Go

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Re-Open Closed Business Location

Knowledge Base Article

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Google My Business

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View Long-Term Plans

Long‑Term Plans (LTPs) provide extended‑range forecasts that help organizations anticipate staffing needs over months or years. After you create a plan and it successfully transitions to the Draft state, you can view and review its details.This document explains how to view Long‑Term Plans and inter

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Long-Term Plans

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Outbound Message Macros

Macros are used to make multiple changes to entities at once, creating efficiencies in your workflows. Outbound Message macros also allow you to associate related SAM or Message macros that will apply to the respective content associated with an outbound message when the Outbound Mess

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Macros

Knowledge Base Article

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Asset classes with macros

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File Field Type

The File Field Type in Entity Studio allows users to upload and manage various file formats directly within a record. This is particularly useful for attaching contracts, images, videos, audio, documents, and other reference files to entities, making record management more robust and centralized.Con

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Progressive Screener: A Simpler Way to Onboard Users in Advocacy

OverviewProgressive Screener (also called Screener v2) is a redesigned onboarding experience in Advocacy that makes signup faster and simpler.Previously, users had to complete all screener questions before entering the platform. This often resulted in long and repetitive forms, duplicated informatio

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Screener V2

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Sprinklr v16.5.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

product:marketing

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release_note

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v16.5.0 (July)

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Customer Authentication in Care Console and Agent Console

Customer authentication is often critical in digital care for regulated industries that deal with sensitive customer information such as banking, telecom, healthcare, hospitality, etc.When a user approaches a brand for any assistance, validating that person's identity establishes trust for furt

Service

Knowledge Base Article

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Customer Authentication

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LinkedIn - Sprinklr Ad Name Mapping

What’s Changed?Previously, LinkedIn’s Ad Name was mapped to the Creative Name in Sprinklr. This was due to LinkedIn associating the ad name with the post rather than the ad itself. Additionally, there was no dedicated LinkedIn Ad Name field on the native platform; instead, the Creative Name was disp

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Overview: Inbound Voice Care

Sprinklr Inbound offers a fully automated, more efficient omnichannel experience for contacting customer support, and giving a 360 degree view of the customer's data. Inbound voice unified care console enables cross-channel support for effective communication.​Offering a simple and customizable

Service

Knowledge Base Article

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Introduction and Benefits of Voice Care

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Create Conversation Insights Reports

Learn how to create a Conversation Cluster report in Conversation Insights to leverage millions of digital conversations to power your market research.With Conversation Insights, you can create an AI-powered Conversation Cluster report using which you can gain rich insights into the competitive land

Insights

create conversation cluster report

Conversation Insights

Knowledge Base Article

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Create Conversation Cluster Report in Conversation Insights

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Building Customer Journeys on WhatsApp Business Using Journey Facilitator - Manual and Trigger Based

Learn how to strategize business goals using Journey Facilitator and convert your potential leads on WhatsApp Business into customers.Sprinklr’s Journey Facilitator helps you to create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. In this article, you will lea

Service

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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Configure Dialog Tree as a Task

Dialogue Tree as a Task enables you to design deterministic, branching conversational flows that are often required in compliance-mandated environments. Unlike free-flowing AI conversations, dialogue trees ensure predictable and controlled interactions.This task type provides direct access to key ca

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Sprinklr Service

New Article

Knowledge Base Article

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Tasks

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module

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Create a Shortened Link without Creating a Post

This article will explain how to create a shortened link in the Sprinklr platform without actually having to publish a post on the platform. This can be useful for clients who need a shortened link for Instagram or other social media channels they wish to post from natively. Why Use Shortened Link?S

experience:space

release:N-A

Custom Link

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Knowledge Base Article

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URL Shorteners