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Agent Login Logout Report

The Agent Login Logout Report shows the exact time agents log in and out of the platform, including the time they log in for each session. This report is useful in several scenarios, including monitoring agents' login and logout activity, tracking their total logged-in time, and counting the nu

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

RS
FAQs

Sprinklr Copilot - Capabilities for InsightsWhat is the Sprinklr Copilot feature? Powered by generative AI technology, Sprinklr Copilot swiftly provides concise and insightful responses to your queries, sourcing relevant news, blogs, and social media content from platforms such as X, Facebook, Insta

Service

Knowledge Base Article

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Sprinklr AI+

SH
How to Send Ad Campaigns & Creatives for Approval

Approvals for Paid Initiatives, Ad Sets, Ad Variants, and Creatives can help ensure that your campaigns meet the required guidelines before they are published. With an approver in place, you have greater control over the quality of the content that is being published.In this article, you will be lea

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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How to Take Decision On Different Parameters In IVR

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permissionWhen designing IVR flows in Sprinklr, there are two key nodes that enable decision-making and path creation: the Decision Box and the Che

Service

Knowledge Base Article

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How to Setup Business Logic

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Oracle B2C Service Integration

Sprinklr - Oracle B2C Service Integration connects Sprinklr Service product to Oracle B2C Service for Care on modern channels. Unify your customer care agent experience by enriching, deflecting and triaging appropriate interactions on modern channels to Oracle B2C Service from Sprinklr This will hel

experience:space

article:howto

feature:integrations

product:platform

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Knowledge Base Article

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Integration Guides

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Power BI Connector

Microsoft Power BI is a business analytics service that provides interactive visualizations with self-service business intelligence capabilities, enabling end-users to create reports and dashboards by themselves without having to depend on information technology staff or database administrators. You

experience:space

Insights

social

feature:integrations

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Knowledge Base Article

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Power BI

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Automated Checklist: Common Use Cases

Explore the following examples of common use cases that can be established through rules in the Automated Checklist. These scenarios showcase the versatility and applicability of leveraging rules to enhance the overall quality and compliance standards within your contact center.GreetingCreate a rule

Service

Knowledge Base Article

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Checklist Rules

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Setup Manual Audit Checklists/Evaluation Forms

Create audit checklists in Sprinklr to perform an audit of proactive content published through the platform. This can be done to ensure that all the criteria in the checklist are considered while performing the audit. You can also generate reports based on the audit results and monitor the performan

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Sprinklr Service

20.10

Service

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Knowledge Base Article

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Audit Checklist Builder

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Case Macros

​​How you can leverage Case Macros and take multiple case-specific actions at once.Macros are used to execute multiple actions on an entity with a single click, creating efficiencies in your workflows.You can apply Case Macros to messages within Cases to take multiple actions on a Case the

Case Management

Macros

Knowledge Base Article

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Macros

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Adobe Analytics Integration

Track the entire consumer journey from clicks to website conversions, providing post-level attribution for website activities and seamlessly report on the entire conversion funnel using Adobe Analytics integration in Sprinklr.Note: We are currently on 1.4 v of the Adobe Analytics API. For more infor

Integrations

Adobe Analytics

Knowledge Base Article

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Adobe

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Out-of-Adherence Alerts for Agents and Supervisors​

Ensuring agents adhere to their schedules is crucial for meeting KPIs and maintaining overall performance. When agents adhere to their schedules, they contribute positively to their overall performance metrics. However, in cases where agents deviate from their schedules, it's essential to provi

Alert Manager

Service

Create Alerts

Knowledge Base Article

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Out-of-Adherence Alerts

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Third pane for assets

Asset third pane contains detailed information of an asset including asset id, name, type and status. You can quickly update asset details from the third pane provided with right access to the asset. You can collaborate on assets with your team members using notes and tasks on the asset to streamlin

Asset Publishing

DAM - SES

publish an asset

social

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Knowledge Base Article

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Manage assets

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.​The Rule Engine's wide array of conditions and actio

experience:space

marketing

Insights

article:howto

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Knowledge Base Article

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Introduction to Rule engine

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Salesforce Integration (Advocacy)

Seamlessly integrate your Advocacy site with Salesforce through an iframe, enhancing user convenience and productivity in perfect alignment with your sales team's workflow. With the power to embed your Advocacy site directly within Salesforce using an iframe, enable advocates to access the Advocacy

Salesforce Integration in Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Push Notifications

Push notifications allow users to receive real-time updates from the Live Chat Messenger, ensuring seamless communication even when the app is running in the background or closed. The flow diagram below illustrates how push notifications are handled, highlighting the SDK methods used at each stage:​

Service

Knowledge Base Article

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Push Notification

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Sprinklr Service: 20.10 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Publisher Specifications for Different Spaces in Advocacy

Quick Publisher in SpaceImage limitations: Image size:  Supported formats: - 'jpg', 'png', 'jpeg', 'gif', 'tiff', 'tif' No size limitation No number of images limitation Video limitations: All formats of video allowed No size limitation Onl

Publisher Specifications in Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Enablements

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Getting Started with Reward Engine

This article provides a step-by-step guide to set up the Reward Engine on the Advocacy platform. From enabling gamification to making the Reward Engine visible to you, this guide ensures admins can configure the feature effectively and deliver a seamless experience. Pre-requisites Required to Set Up

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Getting Started

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Call Event IVR

Call Event IVR in Sprinklr runs automated actions in the background based on what happens during a call. These actions are triggered by call events such as when a call starts, ends, is answered, or goes unanswered, and by transfer types, like when a call is moved to an agent, a queue, or another IVR

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Call Event IVR

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Publish Instagram Carousel Post

An Instagram carousel is a post with multiple photos or videos that can be viewed by swiping or clicking left. This article helps you with the steps for publishing Instagram carousel post through Sprinklr. Supported publishing TypeDirect Publishing to Instagram requires you to add your Instagram Bus

Publishing - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Publish a post to Instagram