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What are Sprinklr's Quality Management Capabilities?

Case Analytics ViewView Case Conversation, Case Information, AI Scoring all in one screen while Manually Evaluating Cases. Detailed explanation of Case Analytics View can be found here.Omni-channel CapabilityOmni-channel interaction view of the case conversation for a seamless Quality Management exp

Service

Knowledge Base Article

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What are Sprinklr's Quality Management Capabilities?

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Ads Manager FAQs

What is the difference between a Board and a Template in Ads Manager?A Board is a broader configuration option including column configuration (template) and filters whereas a Template is only a column configuration. A Template is primarily used to export data in the same format whereas a Board is us

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Introduction to Post Publishing rules

Create post publishing rules to tag messages that are published or to notify team members.Post Publishing Rules are Rules that apply to outbound messages upon publishing. These Rules can be configured to tag messages as they are published or to notify team members when a message that meets specific

experience:space

article:howto

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Post Publishing Actions

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Knowledge Base Article

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Post publishing rules

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Overview

In the digital age, communities thrive online, connecting individuals with shared interests, goals, or geographic locations. Sprinklr Communities is a powerful support tool that enables brands to enhance their communication with customers by providing a platform for building meaningful connections.

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Knowledge Base Article

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What is Community ?

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What are Media Stories?

As a PR professional, it is critical to identify and stay on top of crisis events happening around your brands, competitors, campaigns, etc., and often in these cases, time is of the essence. Traditionally, a PR professional would have to go through each and every published article to understand whi

Insights

Knowledge Base Article

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Media Stories

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Instagram Collab Posts Reporting

Instagram Collaboration (Collab) posts can now be filtered using the "Is IG Collab Post" filter with the value set to True in both Inbound Analytics and Social Analytics data sources. This functionality allows users to track and analyze the performance of collaboration posts effectively. U

social

Knowledge Base Article

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Reporting Glossary

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What is Quality Management?

Quality Management is a powerful tool that helps contact centers deliver excellent customer experiences and improved agent performances. This is acheived by analyzing all customer interactions, both digital and voice, and by providing quality managers and supervisors with AI-driven agent quality and

Service

Knowledge Base Article

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What is Quality Management?

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Hyperdrive - Deploying Blueprints

This knowledge base article explains Hyperdrive, a tool used for deploying Blueprints in the Sprinklr platform. It outlines the purpose of Hyperdrive, its advantages, and its role in pushing best-practice configurations to client environments. What is Hyperdrive? Hyperdrive is a deployment tool that

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

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Pinterest Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Pinterest. For example, How to track which segment of your audience is performing be

marketing

Knowledge Base Article

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Reporting & Analytics

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Add Tasks in a Project

In this article, we will discuss how to add a task in your project from any screen in any task view. There are multiple ways to add a task depending upon the task view you're in, but we will limit this article to adding task through the 'Add Task' button on the top right of your proje

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marketing

PM_TASK_TIMELINE_VIEW

PM_TASK_SHEET_VIEW

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Knowledge Base Article

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Platform Basics

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Create Competitor Hierarchies

Learn how to create competitor hierarchies in Location Insights in order to track competition.Apart from tracking the performance of the owned brand locations, the Location Insights module helps you track the competition using Competitor Hierarchies. While creating Competitor Hierarchies, you can se

Insights

Knowledge Base Article

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Competitor Benchmarking

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Mapping Configuration Screen for Standard and Custom Entities

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

marketing

Insights

social

Service

Knowledge Base Article

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Mapping Configuration Screen for Standard and Custom Entities

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Edit and Delete Insights

In Location Insights, the users can edit and delete insights from the third-pane of the message. This capability allows the users to validate NLP model predictions at the message level that is taken as feedback for Location Insights model improvements. The user can access the third pane from the Rev

Insights

Knowledge Base Article

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Advanced Concepts

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Guided Workflows in Knowledge Base Articles

One of the features of Sprinklr is the ability to create step-by-step guided flows or troubleshooting guides that can be embedded within help content. This can make it easier for customers or agents to follow a series of instructions to resolve an issue or complete a task.​By using these interactive

Knowledge Base

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Smart Assist

Community

Knowledge Base Article

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Guided Workflows in Knowledge Base Articles

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Email Login (Advocacy)

The advocacy platform administrators can enable users to access the platform using a new login option in addition to the existing Single Sign-On (SSO) and/or Social Sign-in options. This new login method involves using email credentials and offers the added security feature of two-factor authenticat

Advocacy - SES

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Social - SES

Knowledge Base Article

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Login (Advocacy)

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Block Emails at User Level

You can block groups of email categories for a specific duration for specific user(s)/ user groups. Once the blackout period is defined, all users would see notification banners mentioning the time period for which their emails are blocked to avoid any confusion. This will help you avoid a massive n

Block Emails

Insights

social

Email Blocking

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Knowledge Base Article

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Getting started

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Why Use Livechat?

Compared to other channels of communication, using Livechat has the following advantages from a brand perspectiveRespond fasterEvery customer demands a quick response, regardless of the nature of the query. The quickest way to resolve a customer's query on your site is to offer them help on the

Service

Knowledge Base Article

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What is Live Chat?

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Naming Convention for Outbound Messages

Automating the process of naming Outbound Messages by adding the Set Naming Convention action eliminates the manual effort of users in naming the Outbound Message. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude

marketing

Rule Engine

Knowledge Base Article

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Draft Rules

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Podcast as a Listening source

By adding Podcast as a Listening Source, you can listen to and learn from Podcast data. Podcasts are streamable and downloadable audio content available for on-the-go consumption. Sprinklr partners with Podchaser to streamline podcasting experience in a totally upgraded way. Gain access to live &

Insights

Podcast as Listening Source

Knowledge Base Article

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Web Sources

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What is the Ads Manager?

In the Sprinklr Ads Manager, you can view and manage your Ad entities of all channels on a single platform. Advanced filtering, grouping, and viewing options provide seamless management for all your ad campaigns. A large number of options, such as creating campaigns in bulk and making quick changes

marketing

Knowledge Base Article

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Getting Started