DIGITAL CUSTOMER SERVICE
Reduce cost to serve by up to 25% with an AI-native digital contact center
Deliver exceptional self-serve experiences across 30+ social and digital channels, boost agent productivity, and reduce costs at scale with Sprinklr’s digital customer service.
TRUSTED BY THE WORLD’S MOST ICONIC BRANDS
Eliminate point solution chaos with a unified digital contact center
Point solutions create fragmented journeys and force customers to repeat themselves across channels. Sprinklr’s AI-native Digital Contact Center unifies every interaction, streamlines self-service, and reduces repetition, helping you deliver exceptional experiences while lowering costs at scale.
One AI-native platform to serve all your customers, everywhere
Equip your agents with a unified view of the customer
Deflect routine cases to self-service options while live agents handle complex issues
Boost agent efficiency with Agent Copilot
Drive higher CSAT with personalized live chat experiences
Fix CX gaps with AI-powered, actionable insights
Get the Sprinklr Advantage
Sprinklr helps enterprises scale smarter by combining deep integrations, customizable workflows and real-time customer intelligence to deliver seamless, personalized experiences.Unified Platform
Streamline operations and ensure better governance by unifying global teams, tools, data, and channels.
Advanced AI for CX
Deploy enterprise-validated GenAI models instantly across your contact center to boost agent productivity and customer satisfaction.
Omnichannel Architecture
Maintain a single, context-rich conversation across 30+ channels — and add new ones effortlessly with unified data models.
Customer 360
Uncover the true voice of your customer by combining insights from surveys, social listening, and more — extending beyond contact center cases to elevate service quality.
Trusted by global brands. Chosen for real results.
7% reduction in cost
A global electronics company leveraged Digital Customer Service to shift 13% of contacts from phone to digital channels, reducing costs by 7%.
95% responses in real time
A leading logistics company answered 95% of customer queries on the real-time status of shipments and deliveries using Conversational AI bots integrated with its delivery management system.
80% improvement in response rate
A global electronics company expanded the definition of customer service by adding channels like video, screen share and co-browsing, and improved response rate by 80% using AI-powered Live Chat.
Winning across the CCaaS landscape. Recognized by leading analysts.
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
Do more with Sprinklr
Discover how an AI-native platform can unlock your full self-service potential