Actions in Journey Facilitator Landing Page
Updated
Sprinklr’s Journey Facilitator helps marketers create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. The customer journey flow is the visual representation of the pattern that your brand is mapping to communicate with the customers across different channels.
There are various actions that you can take on a journey, such as delete, edit journey, edit settings, etc. In this article, we will learn how to perform these actions.
User relevant personas
Content Creators can leverage these actions to create omni-channel journeys to push effective content to the customers.
Content Managers can use these actions to approve what has already been created as drafts by the Content Creator and can suggest changes accordingly.
Campaign Marketers can leverage these actions to manage the Journeys and deploy the already created drafts.
Use cases
Sprinklr’s Journey Facilitator helps marketers create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. The customer journey flow is the visual representation of the pattern that your brand is mapping to communicate with the customers across different channels.
You can take various actions on each Journey, such as Deploy, Delete, Edit Journey, Edit Settings, etc.
Value
The actions can be leveraged to manage the already built journeys effectively without any hassle with actions like Deploy Journey, Stop Journey, Edit Settings, Delete, etc.
The Clone action also enables the users to create copies of already existing journeys to build upon them, reducing the effort required by the user to build them from scratch.
The Edit Journey action enables the users to make changes in the flow of the journey draft anytime they want to.
Availability
General Availability
Sprinklr Marketing License
Permission Controlled - Marketing Journey
How it works
To deploy a journey
Click the New Tab icon
. Under the Sprinklr Marketing tab, click Journey Facilitator within Publish.
On the Journey Facilitator window, hover over the Options icon
of a journey and select Deploy.
You will receive a Success Message once the journey is deployed and the journey will start sending out the outbound messages as per the configurations made inside the journey.
To edit Settings
Click the New Tab icon
. Under the Sprinklr Marketing tab, click Journey Facilitator within Publish.
On the Journey Facilitator window, hover over the Options icon
of a journey (irrespective of its status) and select Edit Settings.
On the Edit Journey window, make changes as per your requirement.
Click Save in the bottom right corner.
To edit a Journey
Click the New Tab icon
On the Journey Facilitator window, hover over the Options icon
On the Journey Builder window, click the Addition icon to add Actions and Conditions to your journey flow.
Click on an existing Action or Condition to Delete it.
Click Save as draft or Save & Deploy.
To delete a Journey
Click the New Tab icon
. Under the Sprinklr Marketing tab, click Journey Facilitator within Publish.
On the Journey Facilitator window, hover over the Options icon
of a journey (irrespective of its status) and select Delete.
On the Delete Journey pop-up window, click Delete. You will receive a success message once the journey is deleted.
To clone a Journey
Click the New Tab icon
. Under the Sprinklr Marketing tab, click Journey Facilitator within Publish.
On the Journey Facilitator window, hover over the Options icon
of a journey (irrespective of its status) and select Clone Journey to create a copy of it.
You will receive a success message once the journey is cloned.
To stop a Journey
Click the New Tab icon
. Under the Sprinklr Marketing tab, click Journey Facilitator within Publish.
On the Journey Facilitator window, hover over the Options icon
of an Active (status) journey and select Stop Journey.
You will receive a success message once the journey is stopped. The status of the journey will be updated to Stopped.