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Set Collapsed Filters as Default in Distributed

In the Asset Manager, Engagement Columns, and Contacts windows, you can view the filters in the right pane, which appear long, as there are multiple options under each filter category. If you want an enhanced experience of using the filters, you can enable the collapsible filter capability. You can

Social - SES

DST - SES

Knowledge Base Article

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Platform Setup (Distributed Admin)

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Entity Specific Settings for Voice Cases

Options unique to Voice Cases are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Sprinklr Voice from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that y

Knowledge Base Article

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Entity Specific Settings for Voice Cases

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Multilingual Translations of Reporting Dashboards

With the export/import functionality, you can easily translate dashboards, reports, metrics, and dimensions into any language directly from your environment.The export Excel file will include options to add different translated versions for each entity (such as dashboards, widgets, custom metrics, s

Knowledge Base Article

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Translation Use Cases

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Executing Guided Workflows via Rules

Configure the Rule for Triggering Create a case update rule to trigger the guided workflow.Set the triggering conditions as you would for any rule configuration.Under the rule’s action, select Trigger Process within the Universal Case category.Choose the specific guided workflow to trigger under Tri

Knowledge Base Article

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Initiating a Guided Workflow

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Add a StopWatch

The stopwatch feature enables automatic completion of the task after which it is set up. The task will be finished automatically based on the time specified on the stopwatch. In a way, it pauses the workflow for an interval and then proceeds.To Add a StopwatchWhen you are in the Workflow Engine edit

Workflow Components

Workflow Engine

Knowledge Base Article

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System Actions

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Agent Schedule Management

Agents need to see their schedule page to stay organized and informed about their work commitments. With access to their schedule, agents can plan their personal and professional activities more effectively, ensuring they are always prepared for their shifts. The “My Schedule” page shows a detailed

Knowledge Base Article

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Manage Schedule

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Understand how Sprinklr identifies customer sentiment

Get acquainted with Sprinklr machine learning models to classify your customer conversations based on sentiment.Sprinklr Sentiment models are driven by Machine Learning. Training models for any language require a huge amount of data annotation. We have annotated close to a million mentions per langu

Sentiment Classification

Customer Sentiment

Listening Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

Knowledge Base Article

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Yammer

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How to Use the AI+ Rephrase Tone & Audience Prompts

IntroductionIn the ever-evolving landscape of advertising and content creation, precision and personalization have become paramount. Enter our innovative feature: "Custom Prompts for Enhanced Targeting and Tone of Communication" within the Ads Composer and Ads Creative Library. Designed to

Knowledge Base Article

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Sprinklr AI+

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Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

Knowledge Base Article

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Create a post on Facebook

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Create a column for Instagram Comments

You can view all the brand and fan comments on your instagram posts using the engagement columns. Here we list out the steps on how to create such columns.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard,

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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Delete a Workflow

After creating a Workflow you might also want to delete some of your old or test workflows to prevent clutter in your environment. The “Delete” option allows users to do this. Users can do so by understanding how to access Workflows, but delete permission should be reserved for system administrators

Delete Workflow

workflow

Workflow Engine

Knowledge Base Article

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Workflow Actions

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Change Management in Rule Engine

To minimize the risk of errors or disruptions, it is essential to carefully manage any modifications or additions/deletions made to existing rules in a system through change management. This capability involves identifying the potential impact of the change in one rule on other rules that have simil

Rule Engine

Knowledge Base Article

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Rule Engine

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Standard Voice Extracts - Inbound

The inbound report provides the validation on all the inbound calls/cases you observe at the Agent, Case, and Campaign level interactions.​User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls that you receive from every c

Knowledge Base Article

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Unlock Insights from Inbound Reports

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About TikTok Advertising

TikTok advertising is a popular form of social media advertising that allows businesses to reach a large audience of users on the TikTok platform. TikTok is a short-form video-sharing app that has quickly become one of the most popular social media platforms in the world, particularly among younger

Knowledge Base Article

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Getting Started

RS
Metric Grouping

This feature allows you to group metrics and dimensions into defined customizable ranges, giving you greater flexibility in organizing and analyzing data within reports. You can create dynamic groupings such as time intervals, performance bands, or custom categories and use them as pivot elements in

Knowledge Base Article

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Metric Grouping

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Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

Knowledge Base Article

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Troubleshooting & FAQs

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Pacing Control Strategy Group Video Overview

Learn about how to easily monitor campaign pacing and control budgets without the need to manually track spend using Strategy Group Pacing Control.

Knowledge Base Article

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Overview

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Reply to messages from Sina Weibo using engagement columns

Note: Unfortunately, Sina Weibo has limited its functionality (under the PIPL laws) to all Social Media partners. The following limitations will exist:Sina Weibo will continue to impose a limit of 150 API Calls per day per account (Typically 2000-3000 API Calls were being made per account before res

Knowledge Base Article

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Engagement in Sina Weibo

RS
Audio Quality Best Practices

Introduction In this comprehensive guide, we explore essential best practices and advanced audio settings designed to optimize audio quality to its highest potential. By implementing these strategies, you can ensure the possible crystal-clear audio and enhanced overall user experience for the agents

Knowledge Base Article

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Best Practices for Audio