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Product Insights on Review Websites

Reviews provide valuable insights that directly reflect the voice of customers, offering a rich source of feedback for businesses. Product Insights (PI) can pull data from various review platforms and present it in a unified view for analysis. In order to fetch this data, the source URL from the rev

Knowledge Base Article

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Sources

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Facebook Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Facebook within the Sprinklr platform. ​FunctionalitySupported on Sprinklr Web AppSupported on Sprinklr Mobile AppNotesPublishing CapabilitiesFor details on media recommendations, see Facebook Media Recommendations.Publish a single i

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Getting Started

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How to enable/disable care console manager/builder?

To enable the care console manager, we need to create a global role. This can be accessed by going into platform settings and under the ‘manage customer’ category, we can see global roles. By adding a new role, we can name the role, set scope as global and add the permissions for “Record Page Builde

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FAQs

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Text widget

The Text widget is a visualization widget that simply displays formatted text in a textbox form.The widget provides various standard formatting functionalities, including text formatting, Fonts, and the option to insert an image. It can be used to display a message or note on the dashboard.To create

Text Widget

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Types of Widgets

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Drilldown to Queue Pending and In-progress Cases

Unified Routing provides the capability to supervisors to view details of specific queues which helps in analysing how cases are assigning to the agents. To view queue details, Click on three dots beside any work queue name and click View Details. This will open a third pane on the right with differ

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Queue monitoring

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Get familiar with entities available in Listening Settings

Learn how to access Listening Settings and get familiar with the functionalities available there.​In this guide, you will walk through the basics of the Settings menu of the Social Listening module, including how to access Listening Settings from the navigation menu and the available entities under

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Advanced Entities & Settings in Listening

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

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Advanced Entities & Settings in Listening

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How to Apply Tags to Google AdWords Campaigns

Using Google AdWords, you can display your products and services to different web users within the Google Ad network. Sprinklr allows you to incorporate your Google AdWords accounts and apply custom properties to your ads in the Ads Manager. This enables you to filter and categorize the ads for

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Ad Campaign Analysis

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How to Configure Columns in Ads Manager

Configuring columns in the Ads Manager allows you to customize the data you see for Paid Initiatives, Ad Sets, and Ad Variants. With the ability to save column configurations, you can quickly view saved configurations without needing to reconfigure columns, allowing you to access frequently used col

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Ad Campaign Analysis

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Connecting to Internal and External Database

The Guided Workflow feature of Sprinklr provides the ability to fetch and update records and databases from both internal and external databases. There are two types of entities: Standard Entity, which are common across all partners, and Custom Entity, which are customized to the client's requiremen

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Creating a Guided Workflow

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How to Bulk Edit Ad Campaigns in Ads Manager

Once you have created multiple campaigns within Sprinklr, you can bulk edit the saved campaigns. The bulk edit option will enable you to edit details of multiple campaigns, even when the fields are different or values are mixed.​To Bulk Edit Campaigns in Ads Manager1. Click the New Tab icon . Under

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Ad Campaign Management

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Some Common Layouts

Depending on the ask, we can configure the Care Console layout into a 2-pane or a 3-pane layout which essentially means that there will be 2 columns for 2-pane layout i.e one column of the conversation Widget and another column of other widgets. Similarly, 3-pane layout gives 1 column to the convers

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Some Common Layouts

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Listening Domains Lists

Organize your source management with Sprinklr's Domain Lists by focussing on valuable insights from the relevant websites with just a few clicks.Sprinklr's Domain List feature aids marketers and businesses that are looking to streamline their online listening and content management strateg

listening domains lists

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Advanced Entities & Settings in Listening

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Understand Message Cards in Calendar View

Message cards within the Month, Week, and Day periods of the Calendar view allows you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Also, you can Show or Hide Properties and Time-Axis in day and week views for a more compact vi

Editorial Calendar

Message

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Content Creation

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LinkedIn Ad Formats

Sprinklr offer a variety of ad formats for LinkedIn ads to choose from, each designed to cater to different advertising goals and objectives. Each ad format offers unique benefits and is suited to different advertising goals. It's important to select the right ad format for your campaign object

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Compose LinkedIn Ads

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Explore Lens

In Social Listening, you can create Explore Lenses, which are dashboard-based overlays. You can apply these Explore Lenses to a Listening widget and view data from the specified widget visualized in the widgets of the applied lens. You can use Explore Lenses to gain a quick understanding of the data

Explore Lens

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Advanced Entities & Settings in Listening

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What happens when a message is deleted?

When a fan or a brand message is deleted, an indicator for the same will be displayed in Care Console.

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Troubleshoot & FAQs

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NSFW content blurring in Sprinklr Insights

Censor the NSFW/Violent/triggering/Obscene content with Sprinklr's robust Machine Learning modelWith data being pulled from an extensive list of sources in Sprinklr, there is always a possibility of NSFW/Objectionable data being pulled into the stream. Sprinklr possesses the ability to blur or censo

content blurring

NSFW blurring

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Advanced Entities & Settings in Listening

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Agent Monitoring Overview

​Pre-requisite for viewing Agent Monitoring:Supervisor persona is assigned or shared with the user. This user is mapped as the manager of certain users and have relevant permission for Barge In, Whisper, Snoop, and other call controls. Users have relevant permission for the voice application to take

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Overview of Simplified Supervisor Experience

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Monitor Real Time Performance

Monitoring the real-time performance of your agents is necessary to ensure compliance and productivity of agents, which ultimately impact critical business metrics like SLAs, CSAT and much more. The Supervisor Console provides you with the tools to not effectively monitor but take proactive measures

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Improve Productivity with Supervisor Console