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Create a Request Location Template for WhatsApp Business

Request Location templates contain body text and a Request Location button that users can tap. Tapping the button displays a location sharing screen which the user can then use to share their location. The location is returned as coordinates to Sprinklr once the user clicks to share the location . I

Service

Knowledge Base Article

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Request Location Templates

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Manually Award Gamification Points to Users 

Automated gamification is a fantastic way to engage and incentivize users in your advocacy community. However, there may be occasions where admins need to manually award points to users. This article outlines the steps admins can follow to manually award points through the space or advocacy site. Wh

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Email Alerts for Content in Advocacy

You can set smart email alerts for the content you've created within the Rule Engine. This will make it easier to connect with your advocates by sending them weekly and monthly newsletters. This capability will increase your brand visibility, improve your brand recognition and provide you with

Publish Emails

Advocacy

Advocacy - SES

advocates

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Knowledge Base Article

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Enablements

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Mandatory fields in Quick Publisher

In this article, you will learn about the significance of the mandatory fields in the Quick Publisher.Mandatory fields in Quick PublisherWhen you enter data in Quick Publisher, certain fields are marked with a red dot. The red dot means that the field must be filled to complete a certain process tha

Publishing - SES

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Social - SES

Knowledge Base Article

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Getting started with publishing

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Enable Notification Templates in Advocacy

Admin can determine the notification preferences in the Admin Console. As an admin, you can determine whether or not Mobile, Site, and Email notifications will be sent out on specific occasions. You can also enable these notification templates. Here is how notifications are configured in the Admin C

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Self Monitoring - Digital

Self-Monitoring – Digital report helps agents to track and assess the time spent on digital interactions, including emails, chats, or social media messages. This helps evaluate performance, manage efficiency, and ensure agents are effectively handling digital customer inquiries. Scenarios in which S

Sprinklr Service

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Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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How to Setup Golden Test Set?

Before you start, See How to Create Intent Models?Steps To set up Golden Test Set Click Manage Set to add the expressions for intents.​Next, on the Golden Test Set window, you will see a list of all the intents present in the model for which you can add the test expressions. Click the Edit Test Set

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Set Up NLU Based Intents

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Guided Workflow Screen Components - Same Screen Evaluation in Picklist

OverviewA picklist is an input field that enables you to select a predefined option from a drop-down menu. It allows for structured data selection, improving accuracy and consistency across workflows. Picklists can be defined in five ways: Using Variables – Customize options with a defined form

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Guided Workflow Canvas

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Using Appointment Nodes in Dialogue Tree

Now that you have set up slots for agent availability and linked them to an Appointment booking template, you need a way to publish it to the end user and actually set up the appointment based on the selected date and time.​Following are the appointment booking-related nodes and steps used in Dialog

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Knowledge Base Article

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Configuration Steps

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Campaign Third Pane - Collaborate

When you open a Campaign in the third pane, you can access in-depth information of the campaign and collaborate with other team members through messages on the campaign.To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’

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Third Pane

campaigns

collaboration

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Campaign Third Pane

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Debug Using Reporting Dashboard

An agent not receiving cases refers to a situation in which a specific agent does not receive any case assignments despite new customer cases entering the work queue. This issue may arise due to factors such as incorrect routing configurations, agent capacity limits, or inactive status settings. Uni

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Reporting

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Voicemail Drop in Outbound Campaigns

In high-volume outbound calling, a significant number of calls go unanswered or are directed to voicemail. Earlier, agents either had to wait through voicemail prompts to leave a message or skip the process entirely. Then came Answering Machine Detection (AMD), where the system would either not offe

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New Article

20.10

Service

Knowledge Base Article

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Answering Machine Detection

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Set Signature using Autofill Rule

You can use the Set Signature action in the Rule Engine to create an autofill rule that dynamically updates your signature in real time. This feature automatically updates the signature whenever custom fields, account information, or other data change, even if a signature has already been added. Thi

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New Article

20.10

Service

Knowledge Base Article

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Set Signature

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Using Care Console Draft and Scheduled Messages in Rules

Agents can save replies as drafts or scheduled messages for later delivery from the Care Console reply box. The Rule Engine allows you to detect cases that contain draft or scheduled messages and automatically trigger actions based on their presence.Supported ConditionThis capability is supported at

26.1

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New Article

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Knowledge Base Article

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Draft and Scheduled Messages

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Power Reviews Capabilities and Limitations

To utilize the PowerReviews channel to its maximum potential, you need to be aware of its capabilities and limitations.PowerReviews CapabilitiesTermsDescriptionNoteEngagementView Review & ReplyYes Edit Reviews & ReplyNo Delete Review & ReplyNo Get Consumer Email AddressYesGet Review IDYe

article:howto

social

product:engagement

feature:system-admin-and-governance

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Knowledge Base Article

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PowerReviews

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Filter Group Message for Telegram

In this article, you will learn about how to filter out group messages in Engagement Columns. Similarly, you filter the group message within the Rule Engine. To Filter Group Message in Engagement ColumnsClick the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage

Knowledge Base Article

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Telegram

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Reply on the Replies Column in Engagement Dashboard

This article shows you the steps to reply to replies which you getting on your comments via the Engagement Columns.Steps to Reply in the Replies ColumnClick the New Tab icon  in your Sprinklr platform. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.Navigate to the Threads d

social

Knowledge Base Article

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Threads

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Create an Engagement Column for Slack Group Chat

This article guides you through the steps to create an engagement column in the engagement dashboard for Slack group chat.Steps to Create an Engagement Column for Slack Group ChatClick on the New Tab icon. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Das

social

Knowledge Base Article

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Slack

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X Audience Platform

The X Audience Platform drives improved scale and performance for your mobile app promotion campaigns by reaching your audience across X and the thousands of apps that people use throughout their day. You can build App Installs, Website Traffic, or App Re-engagements campaigns with appropriate ad cr

marketing

Knowledge Base Article

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Publish Twitter Ads

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Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests