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Smart Responses Configuration

​Enable Smart ResponsesTo learn more about getting the Smart Response model trained and enabled in your environment, please work with your Success Manager.​​Note:Smart Responses might not be predicted when​​The messages only have images/GIFs/videos/emojis as the model needs text to understand the co

Knowledge Base Article

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Smart Responses

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Highlights of Supervisor Console

Live MonitoringReal-time Agents monitoring: The console provides real-time monitoring of customer interactions and agent activities, allowing supervisors to quickly identify areas for improvement and make informed decisions. Supervisors can listen in on live calls, whisper or barge in to provide sup

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Introduction to Supervisor Console

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Search and Filter in Engagement Columns

Search and Filter functionalities in Engagement Columns help you quickly search and analyze billions of conversations on social media. Additionally, you can accelerate your speed to insights by performing an advanced search within the Engagement Columns.In this article, you will learn about how to p

Search in Engagement Columns

Engagement Columns

Search and filter in Engagement Columns

Filter in Engagement Columns

Knowledge Base Article

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Getting started with Social Engagement

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Create a Outbound Column

Outbound Columns provides multi-column layouts using those you can monitor, engage, and take action on messages within Sprinklr. In this article, you can explore how to use Outbound Dashboards to keep abreast of conversations about your brand.Steps to create a Workflow ColumnClick the New Tab icon .

create outbound column

outbound column

Knowledge Base Article

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Getting started with Social Engagement

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Create and Use TikTok Interactive Add-ons

TikTok has become a powerhouse in the world of social media marketing, with millions of users engaging with its short-form videos daily. To stay ahead of the competition and captivate your target audience, it's essential to utilize TikTok's interactive add-ons. Interactive Add-Ons capture

TikTok Interactive Add-ons

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TikTok Advanced Capabilities

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Actions with Inbound Rules

Actions are executed on the inbound message or the profile associated with the message. In this article, we'll look at each Inbound Rule Action type and the specific actions within those action types:Assign a Message to a User/Queue:Assign a Message to User/Queue Actions are actionable tasks on

Inbound Rules

Actions

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Benchmarking rules

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About TikTok Campaigns and Ad Groups

TikTok has an ad structure comprising campaigns, ad groups, and ads. Campaigns can include one or more ad groups. Once you have created your campaign with a defined ad objective, you will need to set up ad groups where you can set placements, target audience, budget and scheduling, bidding method, a

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Publish TikTok Ads

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Community Management Persona App

Centralize your engagement and community management efforts by bringing in all your dashboards into the Community Management persona app. You can leverage the persona app overview page to get a top-level summary of how much people are engaging with your brand and your responses. This article detail

Community Management Persona App

Community Management

persona app

Knowledge Base Article

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Getting started with Social Engagement

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Select Account Groups in Engagement Dashboard Columns

Engagement Dashboards provide a customizable display of content from which you can view, engage, respond to, and take action on the content. Engagement Dashboards content is organized into columns. The configuration of engagement columns controls the content that is displayed in a given dashboa

Account Groups in Engagement Dashboard Columns

Account Groups in Engagement Columns

Select Account Groups in Engagement Dashboard Columns

Knowledge Base Article

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Getting started with Social Engagement

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Power Reviews Capabilities and Limitations

To utilize the PowerReviews channel to its maximum potential, you need to be aware of its capabilities and limitations.PowerReviews CapabilitiesTermsDescriptionNoteEngagementView Review & ReplyYes Edit Reviews & ReplyNo Delete Review & ReplyNo Get Consumer Email AddressYesGet Review IDYe

article:howto

product:engagement

feature:system-admin-and-governance

stage:final

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PowerReviews

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Publishing on Linkedin

Sprinklr gives you a smarter way to manage your presence on the world’s largest professional social networking site, LinkedIn. You can leverage your LinkedIn account in the best possible way using Sprinklr's social publishing tool. It allows you to easily schedule and publish content, target a speci

LinkedIn

publishing

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Publish on LinkedIn

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Location Analysis widget

A Location Analysis Widget is a graphical representation of data that can be used to visualize the Location distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Location Analysis widgetTo plot a Location Analysis widget, you can use any exi

Location Analysis Widget

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Types of Widgets

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Language Analysis widget

A Language Analysis Widget is a graphical representation of data that can be used to visualize the Language distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Language Analysis widgetTo plot a Language Analysis widget, you can use any exi

Language Analysis Widget

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Types of Widgets

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Gender Analysis widget

The Gender Analysis Widget is a graphical representation of data that can be used to visualize the gender distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form.To create a Gender Analysis widgetTo plot a Gender Analysis widget, you can use any existing e

Gender Analysis Widget

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Types of Widgets

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Skip and Display Logic

Logics refers to the set of rules or conditions applied to survey questions to guide the flow and relevance of questions based on respondents' answers. These rules help create a dynamic and tailored survey experience for each participant. ​Sprinklr surveys have two types of Logic: Skip Logic: S

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Logic Flow Chart

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Publish a post using BlueSky

IntroductionBlueSky is a new social media platform similar to Twitter that enables users to connect more openly and decentralisedly. It empowers individuals to control their data and interact across various apps, facilitating easier sharing and communication without being locked into a single compan

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BlueSky

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Create and Publish Bluesky Quote Post from Sprinklr

​Quoting posts on Bluesky allows you to share someone else's content while adding your own perspective. In this article, we will walk you through the steps to create and publish a Bluesky quote post from Sprinklr.​How to Create and Publish a Bluesky Quote PostOpen a new tab and navigate to Sprinklr

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BlueSky

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How to Access Bluesky Reposts in Sprinklr

Bluesky brand and fan reposts can now be accesses from Sprinklr. This article will guide you on how to create an engagement column in Sprinklr to view your brand and fan reposts.​Open a new tab and navigate to Sprinklr Social > Engagement Dashboards.Click on the desired dashboard that contains Bl

Knowledge Base Article

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BlueSky

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Bluesky Reporting Glossary

Post Insights MetricsMetricDescriptionBlueSky Post Total Likes The number of likes on your post. This is a lifetime value.BlueSky Post Total QuotesThe number of times your post was quoted. This is a lifetime value.BlueSky Post Total RepliesThe number of replies on your post. This is a lifetime value

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BlueSky

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Inline Editable Table widget

Create an Inline Editable Table widget in Listening for quick actionability.Sprinklr provides you with the Inline Editable Table widget in Social Listening that allows you to make upfront, inline edits to widgets and filter, sort, search, and take bulk actions on the go, imparting quick actionabilit

Inline Editable Table Widget

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Types of Widgets