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Location Analysis widget

A Location Analysis Widget is a graphical representation of data that can be used to visualize the Location distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Location Analysis widgetTo plot a Location Analysis widget, you can use any exi

Location Analysis Widget

Knowledge Base Article

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Types of Widgets

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Send test emails using Advanced Publisher

In this article, you will learn how to send test emails while scheduling an email using the Advanced Publisher.How it worksSending test emails allows you to check the look and feel of the content you are sending to your audience through email marketing. To send test emails through the Advanced Publi

Email Marketing

publishing

Knowledge Base Article

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Content Creation

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Exploring Conversational Analytics Persona

Setting up Conversational Analytics PersonaHyperspace Mode Under Profile, enable Hyperspace. Under Sprinklr Service in the launchpad, click on Conversational Analytics Persona App.​Note: In case the Conversational Analytics app is inaccessible via the launchpad, Open All Settings, under Manage Custo

Knowledge Base Article

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Getting Started with Conversational Analytics

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Using Stats Import Data in Ads Reporting

SUMMARYThis article covers how to report on stats import data Reporting on Stats Import DataOnce the data is imported in Sprinklr either by manual import or automatically using SFTP or Amazon S3, all the metrics, and dimensions will be exposed in Ads Manager, Ads Manager Pivot, and Ads Reporting.In

Knowledge Base Article

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Setting Up Stats Import

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How to Reduce Ad Campaign Creation Time via Cloning & Templates

Learn about cloning the existing ads, which provides you with an additional ad creation ability for the ads that you are distributing to the audiences.This video tutorial includes the following information:CloneQuick cloneA majority of advertising campaigns are created by cloning workflows, modified

Knowledge Base Article

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Functionalities

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Production Dashboards Permissions

The following Role-level permissions are applicable for the users in the environment who are required to view and take action on content within the Production Dashboard.Production Dashbaords — PermissionsTypeCategoryPermissionDescriptionSetupProduction DashboardViewProvides users the ability to acce

Permissions

Production Dashboard

Knowledge Base Article

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What is Production Dashboard?

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Reply Box Functionalities

How Agent Console provides a smart and efficient way for brands to resolve customer issues over social media and messaging platforms.Agent Console provides a comprehensive view of messages and cases, with full conversation history and details available in a single view. This console allows teams to

Knowledge Base Article

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Agent Console (Legacy)

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Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Instagram Data

Instagram as a Benchmarking Source

Knowledge Base Article

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Instagram

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Twitter Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Twitter. Twitter Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFormatJPG

Knowledge Base Article

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Media Guidelines

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Feedback on AI Scoring in AI Insights

You can provide feedback on AI scoring to enhance the system's accuracy. This includes the ability to input the expected score for each parameter, report any incorrect evidence detected by the AI, and highlight any missing evidence that should have been identified. Your feedback is invaluable f

Knowledge Base Article

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Scoring and Insights

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How to create a Sub Campaign?

Sub-Campaign is a child entity to a campaign and can be used as tags to further categorize a group of content for more granular reporting and tracking. With the introduction of sub-campaigns in Sprinklr, you can set custom fields, attach briefs and assets, experience collaboration, and trigger workf

campaign management

Sub-Campaign

Knowledge Base Article

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Configuration & Setup

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Link related cases in Care Console

Agents can manually link related cases and view all of them in a single widget, using the Link Case widget. For instance, if your agent wishes to view similar cases created by customers on different channels, they can link it together and visualise it under the Link Case Widget.Note: Only visual lin

Knowledge Base Article

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Link related cases in Care Console

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Capabilities and Limitations

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Pinterest Capabilites

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Prerequisites - Whatsapp Account Addition/Migration

​1. Admin-level access to the Meta Business Manager. The person whose personal Facebook account is attached to the signup flow must be an admin of the Business Manager account in order to set up WhatsApp Business accounts.2. Use this link to check for Facebook Business Manager access. If you don

Knowledge Base Article

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WhatsApp Account Addition

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Create a Geo Location Template for WhatsApp Business

Location messages allow you to send a location's latitude and longitude coordinates to a WhatsApp user.​​​You can create a contact card template in Digital Asset Manager to send on WhatsApp Business. Geo Location Template- Field Description & LimitationField NameDescription & Limitation

Knowledge Base Article

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Geo Location Templates

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Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Knowledge Base Article

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Glossary

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Schedule Coaching Sessions

Overview   Coaches can schedule coaching sessions focusing on poor performance or specific areas where agents need improvement. The aim is to enhance the training process, ensuring that sessions are both targeted and effective in addressing the agent's development needs.Governance: Permission-B

Knowledge Base Article

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Coaching

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Create an X (formerly Twitter) Post

Sprinklr gives you a smarter way to manage your presence on X. You can leverage your X account in the best possible way using Sprinklr's social publishing tool which provides you key publishing functionalities to enhance the content you publish to X. It allows you to easily schedule and publish cont

Knowledge Base Article

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Publish to an X account

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Frequently Asked Questions

Q) How to Send attachments larger than 10 MB?When sending an email from the Agent Console in the Engagement Dashboard, you can now include attachments that exceed 10 MB in size. However, instead of directly attaching the file, the attachment will be sent as a URL link. When the recipient clicks on t

Knowledge Base Article

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FAQs

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Tracking past assignments from reporting

Supervisors can use Sprinklr's powerful Care Reporting module for tracking details of any past assignment with respect to Agent or Work queue. In this article, we will learn about different reporting metrics and how to plot reporting widget for checking past assignments.Creating Past Assignment

Knowledge Base Article

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Reporting