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How to See Google Analytics Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Google Analytics data with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.GA metrics can also be used within Custom Metrics. For

Knowledge Base Article

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Reporting & Analytics

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Value Proposition for the AppsFlyer Ads Integration

​Persona ​Category ChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of AppsFlyer and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of AppsFlyer and channels Metrics and Dimen

Knowledge Base Article

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Getting Started

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines

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Add Audience Profiles for Email Marketing, SMS and WhatsApp

In this article, you will learn how to add Audience Profiles by importing an Excel Template for Email Marketing, SMS and WhatsApp.Downloading the Excel Template:Click the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, then click Audience Profiles within Publish.​On the

whatsapp

SMS

Email Marketing

Journey Facilitator

Knowledge Base Article

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Add Audience Profiles

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Troubleshooting Journey Facilitator errors

Here’s how you can deal with errors.Step 1: Go through the relevant Articles to understand if any of these can help you understand the root cause for your error. Step 2: Make sure you have the right permissions for your user role regarding the feature you are trying to use.Step 3: If you’re not able

Journey Facilitator

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Create an Email Marketing asset to be used in Journeys

In this article, you will learn how to create email marketing assets to be used in Journeys.Creating Email Marketing Content Template:Using the Template Builder, marketers can create responsive templates by adding components using its drag-and-drop feature. These templates help save a lot of time an

Email Marketing

Journey Facilitator

Knowledge Base Article

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Create Assets for Journeys

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Create WhatsApp DM asset to be used in Journeys

In this article, you will learn how to create WhatsApp DM assets to be used in Journeys.Create a WhatsApp DM template in DAMClick on the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, click on Digital Asset Management within Plan.Click Create Asset in the top right corn

Journey Facilitator

Knowledge Base Article

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Create Assets for Journeys

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Delete Published Pinterest Pins

Published Pins can be deleted from a Pinterest column in the Engagement Dashboards, allowing your team to delete Pins without needing to access Pinterest natively. Save time by streamlining your Pinterest account management in one place while maintaining security with Sprinklr's account permiss

Pinterest

Pinterest Publishing

Knowledge Base Article

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Engage, publish and report on Pinterest

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Rule Validation

Sprinklr's Rule Engine uses validation checks to help make sure that the Rules you create will work as expected. Validation checks in the Rule Engine ensure that Rules are viable and that Rules are not created with errors that can prevent the Rule from working.Below, we'll cover the valida

rule validation

core

automation

Rule Engine

+1

Knowledge Base Article

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Introduction to Rule engine

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Rich text assets

A Rich Text Asset allows you to format text using styles like bold, italics, underline, strikethrough, and hyperlinks. You can also use the Source Code option to create dynamic content by integrating data from APIs. This means you can display real-time information like amounts, ratings, or statuses

Knowledge Base Article

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Rich Text Assets

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Rules for Asset Management

Asset-specific rules can help you automate the management of assets, enabling you to take actions on assets with no manual action required. Using Asset Management Rules, you can take actions on assets to tag, expire, restrict, and more.Internal Note:Use this DP: SAM_RULE_ENGINE_ENABLEDEnablemen

experience:space

Social Media Assets

cloud:core

Rules for Asset Management

+14

Knowledge Base Article

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DAM rules

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How to Supervisors can use Campaign Monitoring ?

Use Cases Create personalized voice campaigns that are tailored to the needs and segments of their customers based on factors such as past purchase history, website browsing behavior, demographic data, and more.  Live monitor and manage campaigns Collaborate with agents to increase call connectivity

Knowledge Base Article

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Campaign Monitoring

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Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

Asset Audit Trail

Export an Asset Audit Trail

Export Asset Audit Trail

Knowledge Base Article

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Advanced Capabilities

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Stack Exchange API Capabilities and Limitations in Sprinklr Distributed

Engagement Capabilities on QuestionsCapabilitiesSupported on SprinklrAnswerYesCommentYesUpvote YesDownvoteYesEdit QuestionYesDelete QuestionYesFlag QuestionYes (DP controlled)​Engagement Capabilities on Answers CapabilitiesSupported on SprinklrUpvoteYesDownvoteYesCommentYesEdit AnswerYesDelete Answe

Knowledge Base Article

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Channel Limitations (Distributed)

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Actions with Autofill rules

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for publish

Knowledge Base Article

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Autofill rules

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How to Setup Agent Acknowledgment Process?

The dispute process or the agent acknowledgment flow can be set up at the checklist level. The admin can configure the following changes regarding the dispute process.Enable Agent Approval.Select the number of times an agent is allowed to raise a dispute and specify the due date within which the age

Knowledge Base Article

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Agent Acknowledgement

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Case Analytics View for Agent Acknowledgment

Within the Case Analytics view, agents view all call or case details, such as recordings and transcripts, along with evaluation details like scores given by the auditor, on a single screen. This includes the option to access a dispute form if they wish to contest the evaluation. This setup eliminate

Knowledge Base Article

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Agent Acknowledgement

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Utilizing Audit Status Conditions in Rules

If you need to take actions based on the Audit Status of a case, you can use the Audit Checklist condition in Case Update Rules within the Rule Engine.Select the Audit Checklist to check if it is present in the case. Additionally, you can use the following conditions:- Agent: The evaluated agent on

Knowledge Base Article

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Common Rule Actions and Conditions

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Remove Assignments Pending Quality Evaluations

By utilizing a Case Update rule within the Rule Engine, you have the capability to remove cases that are pending quality evaluations from work queues or unassign users and user groups linked to these cases.This action might be necessary in scenarios where cases have been erroneously assigned and nee

Knowledge Base Article

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Common Rule Actions and Conditions

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Hide Standard Fields in Message Publisher (FSP)

Summary The standard fields available under "Additional Properties" section -  of the Publisher, can now be controlled via permissions or hidden via persona configurations. How it worksFrom Settings -> Global/Workspace Roles, navigate to the role for which you would like to configure th

Knowledge Base Article

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Configuration & Setup