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How does the MOAT Ads Integration Work?

1. [Ads reporting] Bringing Moat Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Moat data on regular basis based on the identifier.Sprinklr Moat Integration helps you :-Map Moat data in an automated way to your Channel entities allowing you to compare web

Knowledge Base Article

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Setting Up MOAT

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Create Your Own Post (Advocacy)

'External Post Creation' via Native Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy Site does not need to be pre-approved by administra

Advocacy - SES

Social - SES

Knowledge Base Article

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End Users

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Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

Knowledge Base Article

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Custom Rich Menu

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Reporting on Topics

You can create reports on Topics. Two new dimensions are now available in Social, Inbound, and Service Analytics:NameDescriptionTopic TypeCategorizes topics discussed in customer-agent conversations, based on predefined analytics use cases. Can be plotted at the case, interaction, call, or message l

Knowledge Base Article

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Reporting

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Manage What-If Scenarios in Forecast Scenarios

The What-If Scenario functionality enables you to address different situations and assess their impact on key parameters of individual Forecast Scenarios, such as volume, average handling time (AHT), shrinkage, and more.Navigate to What-If Scenario Record ManagerFollow these steps to navigate to the

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Forecasting

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Viber Service Reporting

Viber Service Reporting helps you monitor, analyze, and optimize the performance of your Viber message interactions. Using metrics and dimensions from Inbound Analytics, you can track delivery success rates, read times, costs, and error reasons. This data allows you to assess message effectiveness,

Sprinklr Service

20.7.1

New Article

Knowledge Base Article

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Viber Reporting

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Create an Authentication HSM Template

To create an Authentication HSM template follow the below steps:Create an HSM Template and choose the Category as Authentication.Under Message Details, select the Code Custom Field as a custom field to dynamically customize the code based on the chosen field.Enable Masking to conceal the code from S

Knowledge Base Article

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HSM - Authentication Templates

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Track Historical Attendance

You can track attendance with enhanced scheduling insights. This feature integrates data from Shifts, Time Off, Shift Trades, and Activity Types to accurately determine attendance states such as Present, Day Off, and Planned Leave.Use the following metrics and dimensions under the WFM Reporting Data

Knowledge Base Article

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Other WFM Reports

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Workload Performance Report

The WFM Workload Performance Report under the Social Analytics Data Source delivers comprehensive insights into Workload performance metrics, enabling more informed decision-making and operational analysis. Key metrics covered in this Report include forecasted versus actual volume and abandoned call

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Other WFM Reports

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TikTok Business Columns: Overview and Creation

Engagement columns in Sprinklr offers a structured way to manage your team’s response workflows through organized dashboards. It enables you to handle inbound messages using streamlined workflows that help route, prioritize, and respond efficiently—ensuring fast and accurate resolutions. With custom

Comment Moderation

TikTok Business

Knowledge Base Article

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Create Columns & Publish on TikTok

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged

Knowledge Base Article

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Report on YouTube activities

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Youtube Account Insights

You can leverage Youtube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engage

Knowledge Base Article

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Report on YouTube activities

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Value Realisation Dashboard

UseOpportunityValueUse a Bubble-Heat Map that outlines where managed businesses in the platform are located, and the collection of mentions and insights about said business locations.Use filters to break down a certain area on the map by a regional, local, or institution view. Dynamic zoom-in to loo

Knowledge Base Article

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Dashboards

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Standard Reporting Dashboard

You can use X Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged with them

Knowledge Base Article

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Report on X activities

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Below helps you to understand the DV360 Channel Dimensions, their corresponding Sprinklr Dimension Names along with their description:-​​Dimension Name Sprinklr Di

Knowledge Base Article

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Reporting & Analytics

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Generate Content for Posts and Messages using Sprinklr AI+

With Sprinklr AI+ integration within Sprinklr, you can generate content for posts, reels, etc., for various social and non-social channels via Publisher. Provide a topic, phrase, or a keyword, and Sprinklr AI+ will generate content that is relevant and engaging for your targeted audience. In additio

Publishing - SES

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Publishing - SES

Smart Approval

Smart Approvals

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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Conversation Pane

By clicking on a Case from the column on the left, the Conversation History will open in the middle pane of the Agent Console.All the details and the conversation history will be visible to the agent in the Conversation or the Middle Pane.​​​#TermDescription1Sender NameThe message sender's name.For

Knowledge Base Article

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Agent Console (Legacy)

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Advanced Download Capability for Assets

Sprinklr's advanced asset download capability enables the users to determine the file type, as well as the resolution of the assets while downloading them from the Digital Asset Manager. You can also download the same asset with multiple resolutions.  The file types supported for conversion whi

DAM - SES

Social - SES

Knowledge Base Article

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Advanced Capabilities

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Google DV360 Insights in Ads Reporting

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard and add a widget to start analyzing your campaign data. Note:Sprinklr currently supports a specific set of metrics and dimensions using which you can report on you

Knowledge Base Article

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Reporting & Analytics