Track Historical Attendance

Updated 

You can track attendance with enhanced scheduling insights. This feature integrates data from Shifts, Time Off, Shift Trades, and Activity Types to accurately determine attendance states such as Present, Day Off, and Planned Leave.

Use the following metrics and dimensions under the WFM Reporting Data Source to track historical attendance:

Refer to this article for detailed steps on configuring Reporting Widgets.

Metrics

Dimensions

Scheduled Duration

Date

Actual Duration

Day of Week

Has Shift Trade

Agent

Has Time Off

Activities

Note: It includes of In-Office and Out-of-Office Activities.

Attendance Status

Shift Name

-

Shift Start Time

-

Shift End Time