Track Historical Attendance
Updated
You can track attendance with enhanced scheduling insights. This feature integrates data from Shifts, Time Off, Shift Trades, and Activity Types to accurately determine attendance states such as Present, Day Off, and Planned Leave.
Use the following metrics and dimensions under the WFM Reporting Data Source to track historical attendance:
Refer to this article for detailed steps on configuring Reporting Widgets.
Metrics | Dimensions |
Scheduled Duration | Date |
Actual Duration | Day of Week |
Has Shift Trade | Agent |
Has Time Off | Activities
|
Attendance Status | Shift Name |
- | Shift Start Time |
- | Shift End Time |