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Explore Option in Reporting Widgets in the Mobile App

From Reporting in the Sprinklr Mobile App, you are able to drill-down into widget data for further analysis.Enhancement in Reporting in the Mobile App<span class="doc-editor__marks__fontHighlight" style="background-color:rgba(255, 255, 255, 1)"><span class="doc-editor__marks__fontFamily" st

Knowledge Base Article

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Explore Options in Reporting Widgets in the Mobile App

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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

Voice

Knowledge Base Article

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Compliance Management with Suppression List

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Entity operator in the Topic builder

In this article, you will learn how to use the Entity operator in Topic Builder to build topics easily and efficiently. ​​Building a Topic/Keyword list to fetch mentions on an interested brand, person, or location can be very tedious, requiring long and complex queries to filter out unwanted spam fr

Topic Builder

Entity Operator

Knowledge Base Article

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FAQs and Advanced Use-cases

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VKontakte as a Listening source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VK, aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Belarus, Latvi

Knowledge Base Article

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VK

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Audit Trail for Custom Fields

In this article, we will get the steps to view audit trails for custom fields. Use cases for Audit trails for Custom Fields.Custom Fields can be applied to multiple assets used in many different ways in the Sprinklr platform - from establishing the workflow status of a message to categorizing your a

experience:space

product:engagement

devices:desktop

Activity Pane

+9

Knowledge Base Article

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Custom Fields

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Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

Account Deactivation Notification Bar

Social - SES

Knowledge Base Article

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Other engagement capabilities

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Customize Quick Filter in Engagement Columns

Limited filtering options within Engagement Dashboards have previously restricted the user's ability to fully tailor their view, necessitating more effort to find the right posts in the Engagement Dashboard. With the introduction of the Customize Quick Filter, users can now create filters using vari

Engagement - SES

Customize Quick Filter

Social - SES

Customize Quick Filter in Engagement Dashboards

Knowledge Base Article

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Other engagement capabilities

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Processing clock on messages

The Processing Clock helps you measure the amount of time spent on a message. When the Third Pane of the message is closed without using a macro with Stop Processing Clock action, the processing clock will pause and will resume if another user opens the message. This capability c

Engagement

Engagement - SES

Processing Clock

Start the Processing Clock

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Knowledge Base Article

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Other engagement capabilities

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Edit custom field values

In this article, we will cover the steps to edit values for exisitng custom fields.​Impact of Editing custom field values​You can edit and update existing values in a custom field without breaking its connection with previous tags, filtering, etc. The updated values are reflected within the third pa

experience:space

article:howto

Custom Fields

Ice Breakers

+1

Knowledge Base Article

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Custom Fields

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Change a Custom Field's Asset Class

In this article, we will cover the different ways to configure custom fields in Sprinklr.After you've created a Custom Field, you can easily change the Asset Class associated to the Custom Filed. For example, if you created an Outbound Message and Campaign Custom Field and realized after you sa

article:howto

stage:final

Knowledge Base Article

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Custom Fields

RS
Voicemail Drop in Outbound Campaigns

In high-volume outbound calling, a significant number of calls go unanswered or are directed to voicemail. Earlier, agents either had to wait through voicemail prompts to leave a message or skip the process entirely. Then came Answering Machine Detection (AMD), where the system would either not offe

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Answering Machine Detection

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Similar Cases in Agent Console/Care Console

View Similar Cases in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the resolved similar cases suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Click the Smart Assist tab within the Cas

Knowledge Base Article

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Similar Cases

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Change Default Reply Handle for Twitter

The reply handle for Twitter can be changed on Sprinklr platform as desired. You can either change the handle while replying to a Twitter message from Agent Console or Engagement Dashboard or set it as default by creating an Autofill rule in Rule Engine.To Manually Change Twitter Reply Han

Knowledge Base Article

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Change Default Reply Handle

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Knowledge Base Article

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Reporting & Analytics

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Refetch Expired Media in UGC

Issues Here are some of the issues related to the channel that have been identified: Media expiration: Media fetched using hashtag-based or keyword-based listening may expire at random intervals due to actions taken by Meta, causing issues in publishing where only the preview of the post is sent wit

Social - SES

UGC - SES

Knowledge Base Article

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Advanced Use Cases

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Campaign Priority

Set Campaign Priority in a Dialer ProfileYou can set the priority of the campaigns in a dialer profile to define the order in which the dialing happens across different campaigns containing the same set of agent queues. With campaign priority, dialing happens sequentially.​Weightage and PriorityYou

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Weightage and Priority

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Create a Forms Message

Messages for Business Forms allow you to create rich, multipage interactive flows for users on iOS and iPadOS devices using a single JSON payload.You and your brands may already have ideas which could benefit from this type of interaction. ​This template gives brands the opportunity to collect valua

Knowledge Base Article

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Apple Forms

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Add an SMSGlobal Account

Within Sprinklr, you can add an SMSGlobal account to be able to send & receive SMS from Sprinklr.To Add an SMSGlobal AccountClick the New Tab icon. Under Governance Console, click Messaging Accounts within Listen.In the top right corner of the Accounts window, click Add Account.On the Add Accoun

Knowledge Base Article

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SMSGlobal

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Proactive Messaging

Be the first to connect with your website visitors by leveraging Create Profile API. With personalized messaging touchpoints, you can initiate meaningful conversations at the perfect moment, addressing customer questions and concerns, and even sending timely reminders on pending tasks.You can also g

Knowledge Base Article

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Proactive Messaging

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Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

thirdpane

outbound column

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Knowledge Base Article

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Leverage AI for better engagement