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Advanced Filtering in Production Dashboard

In this article, you will learn how to apply advanced filters on entities in Production DashboardAbout Advanced FilteringMaximize your filtering options in the Production Dashboards by utilizing advanced filtering during Tab Configuration. Additionally, you can apply advanced filters directly while

marketing

Manage Production Dashboards

quick filters

Filtering

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Knowledge Base Article

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Advanced Filtering

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Creating and Assigning Capacity Configuration to Agents

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams manage their resources efficiently and cater to customer queries proficiently and smoothly. In this article, you will learn about how unified routing helps you to manag

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Setting up Agent Capacity

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About Facebook Bid Multipliers

Splitting budgets and optimizing bids based on different targeting attributes leads to over-segmentation of audiences among multiple Ad Sets with relatively smaller audience pools. This reduces the effectiveness of the Facebook algorithm as well as the efficiency of the budget split.Sprinklr Strateg

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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How to Set the Approval Workflows While Publishing

In this article, you will learn about how users can set the approval path while publishing any post through the Quick Publisher window or using Outbound Rules.​Steps to Set Approval Workflows While PublishingClick the Publishing Options icon in the top right corner of the Navigation Bar. Select the

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Approval Workflow

Publishing - SES

approval

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Knowledge Base Article

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Approval workflows

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Location Insights on Owned Accounts

Learn how you can add your owned account pages (Facebook Page, Twitter, Google My Business, and BazaarVoice) to your business locations.By adding an account to a Business Location, you can pull content from your owned Account pages into Location Insights reporting. This allows users to utilize locat

Insights

Knowledge Base Article

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Sources

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Configure Persona Apps for Workforce Management

Persona Apps define how different user roles interact with Workforce Management features in Sprinklr. By configuring Persona Apps, you can ensure that Agents, Workforce Managers, and Administrators have access to the right tools, workflows, and information based on their responsibilities.This docume

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Other Configurations

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Standard Workforce Manager Persona App

The Workforce Manager Persona App is designed to support Administrators and Workforce Managers in managing day-to-day workforce planning and operational tasks. It provides a centralized workspace for accessing the tools, reports, and workflows needed to efficiently configure and run workforce operat

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Knowledge Base Article

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Sprinklr's Workforce Management Solution

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Advanced Keyword Query

Before You StartTo learn about Keyword Matcher Query, see What is Keyword Matcher Query?To create a Basic Keyword Matcher Query, see How to Create a Keyword Matcher Query? Operators for Keyword QueriesFollowing are some operator examples and their results:OperatorExampleFind Messages​helloSearch for

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Knowledge Base Article

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Keyword Query

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TikTok as Benchmarking Source

TikTok is now integrated into the Benchmarking and Insights in Sprinklr, making it easy to view and analyze public video-level data from eligible TikTok Creator Marketplace (TTO) creators. You can bring TikTok creator data (returned by TikTok discovery page) as brands directly into your reports, com

Insights

Knowledge Base Article

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Tiktok

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WeChat Capabilities and Limitations

Get familiar with all the capabilities and limitations of WeChat.WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the fo

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Knowledge Base Article

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Supported Capabilities and Limitations

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Add and Manage Sandbox Environment

Before requesting a Sandbox, Sprinklr recommends customers to first understand the purpose and the type of sandbox needed. A sample POD (a group of Sandboxes and their connections) can look like the following.While using a Sandbox environment, you can view Quick Filters which are created a

experience:space

Manage Connected Environment in Sandbox

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Insights

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Knowledge Base Article

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Refreshing Sandbox

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Email Event Notifications

Custom email event notifications are automated messages triggered by specific user actions or events in the community. These notifications are designed to enhance user engagement, streamline communication, and ensure users are informed about important activities, updates, or tasks.​Description of Em

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Email Notification

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Word Cloud widget

The Word Cloud visualization is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.Word Clouds are commonly used to summarize the topics

Word Cloud Widget

Insights

Knowledge Base Article

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Types of Widgets

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Location Analysis widget

A Location Analysis Widget is a graphical representation of data that can be used to visualize the Location distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Location Analysis widgetTo plot a Location Analysis widget, you can use any exi

Insights

Location Analysis Widget

Knowledge Base Article

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Types of Widgets

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How to Create Cases ?

How are Cases Different from Messages?Cases and messages in Sprinklr are two different entities that serve different purposes in managing customer interactions.Messages refer to the individual customer interactions that are received through various channels, such as social media, messaging apps, ema

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How to Create Cases

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Campaign Briefs

OverviewCampaign Briefs can be attached to Campaigns within the platform to give the agency or internal creative team enough information so that they can strategize the concept for the Campaign.Briefs in a Campaign​You can add Multiple Briefs on Campaigns and Sub-Campaigns by selecting a separate br

marketing

campaigns

Add Campaign Brief Template

Brief

Knowledge Base Article

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Introduction

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Market Analytics

Market Analytics dashboard focuses on metrics such as Types of engagement by time and day, Types of engagement by channels, fan keywords, and Brand activity keywords. These metrics can be used to perform market analysis for various brands.You can access this dashboard by:Clicking the New Tab icon. U

marketing

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Requests in Production Dashboard

In this article, you will learn about viewing Requests in the Production Dashboard and the actions you can take on them from the production dashboard. Navigate to the Production Dashboards.Click on the Show Dashboard icon and then click on the Standard Dashboard dropdown. Here you can find the Reque

marketing

Request Management

Production Dashboard

Request Forms

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Knowledge Base Article

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Overview

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WhatsApp Business API Capabilities and Limitations in Sprinklr Distributed

WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and grow your business. This article covers the API capabilities and limitations of WhatsApp Business.​FunctionalitySupported in Distributed Web Platform (Desktop)NotePublish Text

social

Social - SES

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Knowledge Base Article

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Channel Limitations (Distributed)