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Social Reporting Changelog

Facebook October 1, 2024Important Update: Changes to the Sprinklr "Followers" Metric Issue: The Sprinklr Standard Metric- "Followers" has been pulling data from the Facebook "Facebook Page Regional Likes" instead of the correct "Facebook Page Follows" value. This discrepancy has caused confusio

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Additional features: Rich Link, Typing Indicator, Tapback Reactions

Tapback ReactionsSometimes users respond to messages using a Tapback, such as the heart or thumbs up expressions. This feature allows you to detect user tapbacks.Typing IndicatorTyping indicator allows you to see typing activity in the Agent Console as well as on the user front. Rich LinkEvery URL

Service

Knowledge Base Article

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Additional features

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Sandbox Validation Framework

​Note: This feature is a Limited Availability feature and DP controlled. To enable this feature in your environment, contact your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.The Validation Framework in Sandbox Changeset Management process is used while moving cha

marketing

Insights

social

New Article

+6

Knowledge Base Article

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Deploying Inbound Change Set

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Rule engine based journey triggers

In this article, you will learn how to create and deploy rules that will govern the entry and exit condition of a trigger-based journey.Setting up entry triggerEntry via Audience update ruleAn Audience Update rule can be set up in Sprinklr which will keep on checking the audience profiles in the sys

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Knowledge Base Article

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Journey Trigger Settings

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Troubleshoot Export Problems in Ads Reporting

In this article, you will learn about the following topics:-You are not receiving the export by Email or Platform notifications.Notification PreferencesSender Field in Scheduled Export SettingsAn export report fails.Widget in dashboard is not loadingDashboard is a single tabbed dashboard (no section

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Create a rule for Preferred Case Assignment by Agents

You can configure a rule to identify users who have engaged with a case in the past.Case Update and Case Creation rules can be configured with a condition to use Custom Fields to prefer an assignee. These Custom Fields can be created and used to identify users who have engaged with a case in the pas

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Knowledge Base Article

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Assignment Engine Use Cases

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How to Configure Stop Loss Strategy Groups

Strategy Groups allow you to set your optimization strategy based on your specific needs. Stop Loss is one of the key optimizations that identify bad ads and stop them. It saves your funds and ensures the delivery of your ads to the right audience. Stop Loss evaluates and pauses ads that are exceedi

marketing

Knowledge Base Article

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Setting Up Stop Loss

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Utilizing Audit Status Conditions in Rules

If you need to take actions based on the Audit Status of a case, you can use the Audit Checklist condition in Case Update Rules within the Rule Engine.Select the Audit Checklist to check if it is present in the case. Additionally, you can use the following conditions:- Agent: The evaluated agent on

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Knowledge Base Article

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Common Rule Actions and Conditions

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WhatsApp Voice Calling by Customers (Inbound)

Your customers have the option to initiate calls to your business directly within the WhatsApp app. They can choose to use the Call option provided or engage via a Voice Call CTA button shared by the business in a template message.Agents utilizing Sprinklr can efficiently handle these calls through

Knowledge Base Article

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WhatsApp Voice Calling

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Use or Edit Data Presets in Display

In Presentations (Display), data presets are quick saved filter configurations that you can access at any time. If you need to apply the same filters to multiple widgets in your slides (scenes) you can easily leverage the data presets to efficiently streamline and set up your work, without having to

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Knowledge Base Gap Analysis

You can create or update articles in response to AI-generated suggestions obtained from the Knowledge Base Insight Type in Insight Hub. You can also merge similar content and resolve contradictory information seamlessly.By leveraging insights provided by AI, the knowledge base is continuously enhanc

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Knowledge Base Article

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AI-Powered Use Cases

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Quick Switch Between Sandbox Environments

The Quick Switch feature in the Sandbox Manager enables users to seamlessly switch between connected sandbox or production environments without the need to log out or perform complex navigation steps. This enhancement streamlines the development and testing workflow by reducing friction, improving p

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Insights

social

New Article

+4

Knowledge Base Article

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Getting Started

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Troubleshooting Rule Engine via Sprinklr Support

How do I navigate through errors in Rule Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Configuration & Setup section can help you the best in this scenario.Step 2: If you’re not able to utilize our existing

marketing

Troubleshooting

Rule Engine

Knowledge Base Article

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Troubleshooting & FAQs

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User Auto Provisioning via SSO Login

Creating and managing users can be an effort-intensive process for admins, especially when the number of users is huge. Customers can leverage Sprinklr’s self-user creation capability known as Auto provisioning to save considerable time and effort in this process. ​If the customer has Single Sign-On

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Knowledge Base Article

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User Auto provisioning

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Define Custom Interval within a reporting dashboard

Your organization may want to start a month or a week with a different date or day, respectively, contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until Tues

Insights

Custom Interval

Knowledge Base Article

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Manage Dashboards (3-dots Options)

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How to Configure Focus Areas & Agent Skills?

Agent SkillsIn Conversational Analytics, the creation of specific skills is instrumental in delving into the nuances of agent-customer interactions. For instance, skills such as "Opening" focus on an agent's ability to initiate conversations effectively by incorporating greetings, sel

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Knowledge Base Article

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Configuring Insights Hub

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How to Setup Agent Acknowledgment Process?

The dispute process or the agent acknowledgment flow can be set up at the checklist level. The admin can configure the following changes regarding the dispute process.Enable Agent Approval.Select the number of times an agent is allowed to raise a dispute and specify the due date within which the age

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Knowledge Base Article

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Agent Acknowledgement

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Guided Workflow Screen Components - Radio Group

Overview Radio buttons are an effective input tool that enables customers to quickly and easily select a single option from a predefined set. They are particularly useful for simplifying decision-making and streamlining workflows.Key features of radio buttons include:Option Input: You can add option

Service

Knowledge Base Article

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Guided Workflow Canvas

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Manage Displays

From the Displays Tab, you are able to view details, edit location details, delete, and change URL settings of Display configurations. In this article, you will learn how to do the following: Edit Display Location Details Delete a Display Access the Display Details Pane

experience:space

delete a display

Display - SES

access display details pane

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Knowledge Base Article

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Display

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Customizable Styling Builder

Guided Workflows can be embedded within various customer-facing/external systems, such as a brand's website, mobile app, community, or knowledge bases, to empower customers in resolving queries and completing tasks on their own.You can go a step further by personalizing various design elements

Service

Knowledge Base Article

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Customizable Styling