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Enable Smart Responses

Enabling Smart Responses for your brand allows agents to leverage AI-driven suggestions to enhance response efficiency and consistency. By activating this feature, customer care teams can receive real-time, contextually relevant response options, saving valuable time and improving overall service qu

Knowledge Base Article

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Smart Responses

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Smart Responses in Action in Agent and Care Console

Smart Responses in Agent ConsoleAfter a message has been assigned to an agent, smart responses will appear above the Reply box in the middle pane of the Agent Console.Hover over a smart response to preview the full text or click Preview appearing on the smart response suggestion.Note: The customer's

Agent Console

Care Console

Smart Responses

Knowledge Base Article

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Smart Responses

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Actions in Engagement Dashboards

Actions in Engagement dashboards help you quickly perform functions on billions of conversations on social media. In this article, you will learn about how to perform column actions in each column that you have added to the Engagement dashboard.Add or Create a Dashboard:To create an Engagement Dashb

actions in engagement dashboards

Engagement - SES

Engagement Columns

Actions

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Knowledge Base Article

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Getting started with Social Engagement

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Common Errors & FAQs about SSO

Clear your doubts and avoid confusion with the answers of some common mistakes and FAQs about SSO in this article. If you want to understand what Single Sign On is, you can refer to this article for more details.Common ErrorsUser not found in our system / User not provisioned: This means that the cl

Knowledge Base Article

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SSO

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Noise, Volume, Rate of Speech Detection

AI identifies noise, volume and rate of speech indicators in the voice of both customers and agents.VolumeIn audio processing, "loudness" refers to the perceptual intensity or volume of a sound. A loud message indicates a higher volume, making it more prominent. Conversely, a "feeble&

Knowledge Base Article

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Voice Analytics

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Dialer Permissions

Currently, the Dialer Status is managed through edit permissions, giving any user with edit access the ability to pause or shut down the dialer. Since dialers are directly responsible for managing outbound calling operations, this lack of restriction can cause unintended disruptions, operational dow

Knowledge Base Article

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Dialers

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Create Facebook Campaign Shells for Brand Lift Study

Measure the market impact of your brand awareness using measurements like brand polling and enhance the performance of your ads.Facebook Brand Lift Study helps you measure the real impact of your brand awareness campaigns based on customers’ behaviors throughout your funnel. It uses brand polling an

Knowledge Base Article

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Reporting & Analytics

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Create Volumetric Alerts in Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Create Volumetric Alerts in Benchmarking

Knowledge Base Article

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Alerts in Benchmarking

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Using Keyword Suggestions to make topic creation easy

Sprinklr equips you with major AI-driven capabilities in the keyword suggestions in Topic and Theme Query Builder, and Keyword List. The AI-powered smart keyword/phrase suggestions encompass the multiple variations of the keywords and phrases, which are the alteration of verbs, adjectives, and tense

Smart Suggestions

Keyword suggestion

Knowledge Base Article

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Topic Creation & Setup

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Create a rule for Preferred Case Assignment by Agents

You can configure a rule to identify users who have engaged with a case in the past.Case Update and Case Creation rules can be configured with a condition to use Custom Fields to prefer an assignee. These Custom Fields can be created and used to identify users who have engaged with a case in the pas

Knowledge Base Article

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Assignment Engine Use Cases

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Automatic Routing of Messages

Sprinklr offers automatic routing of messages to ensure that customer inquiries, complaints, and requests are handled promptly and efficiently. The Rule Engine can be used to set up rules that automatically assign incoming messages to specific teams or agents based on various criteria such as messag

Knowledge Base Article

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Assignment Engine Use Cases

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Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

Knowledge Base Article

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Create a post on Facebook

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Pinterest Performance+ Optimization

Pinterest Performance+ combines Pinterest’s automation and AI-powered features to simplify campaign creation and boost campaigns to maximize ad impressions. In this article, you will learn how to enable Pinterest Performance+ for your Paid Initiatives in Sprinklr. You can enable Performance+ in fou

Knowledge Base Article

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Publish Pinterest Ads

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Automate Twitter Feedback Cards

You can automate the process by which Twitter Feedback cards are sent to your followers. Automating Twitter Feedback Cards ensures consistency in your requests for feedback and will save time for your Customer Service team.Once Feedback is given, users will have the option to Tweet their experience,

Knowledge Base Article

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Automated interaction with customers

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Trend Forecasting

In today’s fast-paced market, anticipating trends and making informed decisions ahead of time is crucial for success. The trend forecasting feature is designed to give businesses a clearer view of their future performance. This upgraded forecasting tool analyzes the metrics and datasets you choose a

Knowledge Base Article

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Listening Dashboards

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Send Twitter Direct Messages

Twitter direct messages allow brands to communicate with their fans by providing them with helpful visual or video guides in case of troubleshoot problems, or share engaging content. In this article, you will learn about how to receive these messages in engagement dashboards and then reply to direct

Knowledge Base Article

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Sending Twitter DM's

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Reshare LinkedIn Posts from Sprinklr

You can now reshare LinkedIn posts from engagement dashboards in Sprinklr. Add your thoughts to fan posts and reshare them on company pages or brand profiles. You can reshare both LinkedIn Company page and LinkedIn Profile Account posts. Note: This capability needs specific set up. Get in touch wit

Engagement

LinkedIn

Reshare LinkedIn Posts

Knowledge Base Article

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Publish on LinkedIn

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Use Work Week View in the Editorial Calendar

You can view the Editorial Calendar only for the work days in a week. You can select the days that you want to include in the work week, and create the workweek calendar. You can also view the post cards based on the workweek calendar that you create in the Editorial Calendar. Note: This capability

Editorial Calendar

Publishing - SES

About Editorial Calendar

Social - SES

Knowledge Base Article

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Editorial Calendar

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Log in to Account After Setting Up Two-Factor Authentication

After successfully setting up Two-factor Authentication for your user profile, you will always be prompted to log in using 2FA into your Sprinklr account. Follow the steps mentioned below to log in to your account after setting up 2FA.Login Steps using 2-Factor AuthenticationGo to https://app.sprink

Knowledge Base Article

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Advanced Capabilities

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Two-Factor Authentication for Existing Users & at User-Level

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for existing

Knowledge Base Article

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Advanced Capabilities