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Add Support for BYOM

Using the Bring Your Own Model (BYOM) feature, brands can leverage their own in house built LLMs to benefit from their development effort and tailored models. This approach requires partners to: ​Maintain the LLM infrastructure. Ensure API compatibility with Sprinklr’s backend. Handle compute costs.

Knowledge Base Article

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Add Support for BYOM

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Snapshot Report on Campaign Performance

By utilizing the snapshot report on campaign performance within Care Reporting, you can gain access to comprehensive, half-hourly snapshots detailing campaign performance, enabling vigilant monitoring of progress and trend analysis. Additionally, you can conduct a thorough examination of lead distri

Knowledge Base Article

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Campaign Performance Report

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Configuring Source Selection for Voice Cases

Configuring a connector in Data Connectors refers to the process of setting up and configuring how data is exchanged between Sprinklr and external systems. A connector acts as an interface or bridge that facilitates the flow of data between Sprinklr and other platforms (For example CRMs, databases,

Knowledge Base Article

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Configuring Source Selection for Voice Cases

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Mapping Configuration Screen for Email

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

Knowledge Base Article

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Mapping Configuration Screen for Email

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Configuring a GCS Connection

The Google Cloud Storage (GCS) Connector in Sprinklr allows businesses to integrate and access data stored in Google Cloud Storage directly from the Sprinklr platform. This integration can be particularly useful for managing large datasets, importing or exporting files, and ensuring seamless workflo

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List of Supported Connector Types

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Using Keyword Suggestions to make topic creation easy

Sprinklr equips you with major AI-driven capabilities in the keyword suggestions in Topic and Theme Query Builder, and Keyword List. The AI-powered smart keyword/phrase suggestions encompass the multiple variations of the keywords and phrases, which are the alteration of verbs, adjectives, and tense

Smart Suggestions

Keyword suggestion

Knowledge Base Article

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Topic Creation & Setup

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Overview

Apps on the home screen of your LiveChat application allow customers to find useful information quickly - without having to create a case and interact with an agent.​Note: You have the flexibility to manage these apps' visibility based on user types, such as country or page URL. Additionally, y

Knowledge Base Article

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Self Serve Apps

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Filter Articles by Custom Fields

You can create custom fields for tagging knowledge base articles, and subsequently employ these custom fields to filter articles within the builder interface. This feature enhances the organization and accessibility of your articles, allowing for more efficient content management and retrieval.Creat

Knowledge Base Article

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Custom Fields Tagging

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Automate Subfolder Tagging for Incoming Emails

Effortlessly enhance your email management with the automatic tagging of incoming emails within subfolders. As each email arrives, the corresponding account-level custom field will be applied in Sprinklr, providing you with a clear indication of the subfolder to which the email belongs.This organize

Knowledge Base Article

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Subfolder Tagging

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ChangeSet Approval and Deployment Process

The changeset approval and deployment feature is designed to enable a structured approval process before deploying a changeset on the platform. This process ensures that changes undergo both internal and client approvals, enhancing control and accountability.The approval flow begins when the user cr

Knowledge Base Article

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Deploying Inbound Change Set

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Target Ads by user location

You can target Ads by physical location:Everyone in this location - People whose home or most recent location is within the selected area.People who live in this location - People whose home is within the selected area.People recently in this location - People whose most recent location is within th

Knowledge Base Article

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Google Analytics

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Haptik Capabilities and Limitations

In this article, you can find details about the capabilities and limitations of Haptik within the Sprinklr platform.Haptik Capabilities and LimitationsFunctionality Sprinklr Supported EngagementView all ConversationYesReply to a MessageYesReply with a Text MessageYesReply with an Image MessageYesDel

experience:space

article:howto

Haptik Account

Haptik Client Name

+5

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Haptik

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Entity Specific Settings for Voice Cases

Options unique to Voice Cases are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Sprinklr Voice from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that y

Knowledge Base Article

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Entity Specific Settings for Voice Cases

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Entity Specific Settings for Email

Options unique to Email are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Email from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that you can view, an

Knowledge Base Article

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Entity Specific Settings for Email

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Restrict modification on a post asset

In the asset manager, you have the option to restrict other users from modifying the content while publishing post assets. For example, you have Team A that creates approved content and Team B that publishes the post. Thus, using this capability you can make sure that Team B who is publishing the po

modification restriction on a post asset

Restrict modification on a post asset

Knowledge Base Article

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Image Editor

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Use Account Rules​ to Filter Accounts based on Regex on Account Bio

The Regex on Account Bio feature adds an option to check for keyword list & regex on account bio in Account Rules. Within Account Rules, user can set actions based on regex for the account bio. This feature can be used to filter out account for particular keywords list. Steps To Use Rules​ to Fi

Account Rules to Filter Accounts based on Regex on Account Bio

Regex on Account Bio using Account Rules

Knowledge Base Article

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Introduction to Rule engine

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Create a Column For Instagram Story Mentions using Rule Engine

You can view the story mentions from fans on your Instagram account using the rule engine. Here we list out the steps on how to create such columns.​StepsClick the New Tab icon . Under the Sprinklr Social tab, click Manage Rules within Triage.In the top-right corner of the Rule Engine window, click

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Create an Instagram Column in Engagement Dashboard

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Create A Column For Instagram Posts

This article tells you how to create an Engagement Column containing brand posts/ fan posts of an Instagram Account.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard, click Add Column in the top right corn

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Create an Instagram Column in Engagement Dashboard

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Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Marketing

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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How to Schedule/Reschedule Callback for the Customer

​Pre-requisite for configuring this in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​Sprinklr IVR offers a powerful feature that allows brands to provide their customers with the ability to schedule callbacks directly from th

Knowledge Base Article

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How to Setup Business Logic