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Dialer Permissions

Currently, the Dialer Status is managed through edit permissions, giving any user with edit access the ability to pause or shut down the dialer. Since dialers are directly responsible for managing outbound calling operations, this lack of restriction can cause unintended disruptions, operational dow

Knowledge Base Article

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Dialers

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Agent Signature

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to provi

Knowledge Base Article

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Email Signature

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Schema Generation

Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.Use casesThrough the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily

GPT-AI

Community

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Community

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IVR Flow Reporting

Sprinklr IVR Flow Reporting provides comprehensive insights into how customers interact with the IVR system. Businesses can identify inefficiencies, optimize workflows, and enhance customer experiences by analyzing call data at a node level. This reporting enables businesses to:Identify IVR nodes wi

Knowledge Base Article

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IVR Reporting

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Create a Telegram Column

After the Telegram Bot account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Telegram that can be added to the dashboard.Before You BeginBefore you can add the Telegram co

Create a Telegram Column

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Telegram

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Agent Status Report

To deliver the best care to your customers, it becomes extremely important to analyze and maintain the everyday operations of your team. Supervisors can use agent status reports to gather information about the availability of their agents and the time they spent in resolving customer queries through

Knowledge Base Article

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Reporting & Analytics

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Adding a Shorten URL in a Publisher

When you want to gain traffic to your post, great content is only half the battle you have won. No matter how much effort you put to make the content user-friendly and shareable, getting the right number of hits and clicks is what matters the most. If the target audience doesn’t click on your post,

experience:space

Adding a Shorten URL in a Publisher

article:howto

feature:spe

+5

Knowledge Base Article

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URL Shorteners

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

Google Play Store

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Google Play Store

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Smart Insights in Reporting Dashboards

Smart Insights, an AI-powered Insights tool does the job of finding the top drivers for any metric shown on the dashboard. It enables you to find and report the pinpointed factors in a summarized format that are contributing towards any deviation or anomaly in their important tracking metrics.To lea

Knowledge Base Article

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Advanced Features

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Eligibility to Enable Smart Responses

Enabling Smart Responses for Your BrandTo enable smart responses for your brand, the following criteria must be met:Minimum Case Requirement: At least 1,000 cases should be present for standard model validation (OOTB model) across the applicable channels.Supported Languages: The model is supported f

Knowledge Base Article

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Smart Responses

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Schedule a callback when waiting on IVR

Sprinklr IVR provides you the ability to take inputs from customers and cater to their queries when they reach out to your brands on voice as a medium. In this article, you will learn how admins can configure IVR to schedule a callback when customers wait to connect to an agent.Schedule a callback f

Knowledge Base Article

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Callback Use Cases

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ChangeSet Approvals and Deployment Process

The changeset approval and deployment feature is designed to enable a structured approval process before deploying a changeset on the platform. This process ensures that changes undergo both internal and client approvals, enhancing control and accountability.The approval flow begins when the user cr

Knowledge Base Article

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Deploying Inbound Change Set

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Reporting on Contact Drivers

You can create reports on Contact Drivers by using standard metrics and dimensions. Furthermore, you can integrate custom metrics available within the Social Analytics data source to enrich the comprehensiveness and precision of your Contact Drivers reports.Dimensions for Contact Drivers Analysis Re

Knowledge Base Article

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Reporting

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Two-Factor Authentication for Existing Users & at User-Level

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for existing

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Advanced Capabilities

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Campaign Priority

Set Campaign Priority in a Dialer ProfileYou can set the priority of the campaigns in a dialer profile to define the order in which the dialing will happen across different campaigns containing the same set of agent queues. With campaign priority, dialing happens sequentially.To set the campaign pri

Knowledge Base Article

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Weightage and Priority

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Knowledge Base Article

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Self-Service Options

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Creating Agent Nudges

The Agent Nudges builder offers you the ability to create and configure tailored next-best actions that seamlessly appear in Care Console. This innovative feature is designed to enhance agents' customer interactions by delivering pertinent information and actionable recommendations. Whether it's dis

Knowledge Base Article

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Configuration

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Reporting Filters

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused visualization of data. Whether you need to see the social performance of a single social account, remove older campaigns fr

Knowledge Base Article

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Configure Reporting

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Meta Pixels

In the world of digital advertising, the ability to measure the effectiveness of your advertising campaigns is critical to achieving success. One of the most popular tools for tracking ad performance on Facebook is the Meta Pixel. Additionally, Facebook offers the option to set up custom conversions

Knowledge Base Article

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Meta Pixel