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Connect with Google Data Studio

You can add Sprinklr as a data source in Data Studio to create data visualization reports. Sprinklr's built-in data connector will allow you to access out-of-the-box dashboards powered by Sprinklr to gain insights from across your brand’s social accounts to understand the full impact of your gl

Knowledge Base Article

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Integrations

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How to Set Skills for the Calls?

Setting skills come handy when different sets of knowledge/ skills are required to resolve different types of customer issues. In such cases, setting skills in the IVR helps ACD in directing the call to the correct agent. Call gets assigned to the agent who possesses that particular skill. [Skills h

Knowledge Base Article

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How to Setup Business Logic

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Behaviour of Conversational Survey Node on different Channels

Behaviour of Survey node on Instagram as a channelTypeStatusSurvey ResponseCommentsSingle SelectPassSelected OptionPlain Text, Options as 1,2,3Multi SelectFailMulti Select is not supported on InstagramDropdownPassSelected OptionPlain Text, No AssetShort AnswerPassAs TypedConverts everything into low

Knowledge Base Article

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Conversational Survey

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News as a Listening Source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Knowledge Base Article

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Web Sources

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Steps to Trigger a Discovery Run

How to trigger a Discovery Run:Open the Conversational AI Persona App and go to "AI Tools". Click on "Discovery Runs"​To start a new discovery run, click on "Add Discovery Run" in the top right corner and select the desired option.​If you want to use existing data from

Knowledge Base Article

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Discovery Runs

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How to Use Application Testing for Whatsapp?

To learn about Application Testing, see What is Application Testing?​Before You StartNote: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for

Knowledge Base Article

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Testing Bot Workflows

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Publish Video on Twitter

Sprinklr gives you a smarter way to manage your presence on Twitter. You can leverage your Twitter account in the best possible way using Sprinklr's social publishing tool which provides you with key publishing capabilities to enhance the content you publish to Twitter. It allows you to easily sched

Knowledge Base Article

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Publish Video on Twitter

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Add caption to a Youtube Video

Sprinklr platform provides key publishing capabilities to enhance the content you publish to YouTube, such as adding captions to videos to increase accessibility, improve viewing experience, translate content into various languages and attract more viewers. Additionally, search engine algorithms may

Knowledge Base Article

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Publish on YouTube

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View Activity ​Details for Published UGC Assets

With the Published Activity support for user-generated content, you can monitor the publishing activity of UGC assets, identifying which social accounts have posted the content and the corresponding market or region​. Steps to View Activity ​Details for Published UGC Assets​Click the New Tab icon .

Knowledge Base Article

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Advanced Use Cases

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Automated Testing of Bulk Cases​

Before you begin:To prepare for Automated Quality Assurance (QA) testing, ensure you have created a conversation that requires testing. Before adding a test case, take note of the case number associated with the conversation.Note: To enable Automated QA, please contact tickets@sprinklr.com and provi

Knowledge Base Article

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Automated QA

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Types of Instagram Accounts

This article tells us about the types of Instagram Accounts that can be added to Sprinklr.​Account TypeDetails​Business AccountAn Instagram Business account is Instagram’s version of a Facebook Page. It tells Instagram that you’re using the platform for some sort of marketing (even if not for a conv

Knowledge Base Article

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Setting up Instagram in Sprinklr

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Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

Asset Audit Trail

Export an Asset Audit Trail

Export Asset Audit Trail

Knowledge Base Article

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Advanced Capabilities

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How to Apply Ads Web Analytics via Bulk Import

This article will cover the application of web analytics from Ads Manager using Bulk Import. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media pla

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Autofill Rule

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

experience:space

cloud:core

Rule Engine Action

rule engine condition

+7

Knowledge Base Article

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Rule Engine

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Add Notes in Rule Engine

In Rule Engine, you can add an action to update notes with a defined message. This feature is available only in Inbound, Queue, Listening, SLA and Workflow Update Rules. Use the Feature Click the New Tab icon and select Rule Engine under the Social Core Cloud.   In the

article:howto

stage:final

Knowledge Base Article

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Rule Engine

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Reply Retrieval via Threads Column in the Engagement Dashboard

In the Engagement Dashboard, you can retrieve replies or Threads comments. This article provides you with the details on steps for reply retrieval.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utilize the reply moderation and in

Knowledge Base Article

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Threads

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Compose TikTok Smart Creatives

Smart Creative is TikTok's next-generation automated creative solution that enables advertisers to quickly combine creative assets while driving performance with first-to-market anti-creative fatigue strategies. Smart Creative ensures the optimization of ad combinations by detecting ad group fa

Knowledge Base Article

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Publish TikTok Ads

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CSAT Enablement

The Predicted CSAT Score feature is enabled for all partners by default, ensuring that you can benefit from its capabilities. However, if you find that the feature is not enabled for your specific partner account, you can reach out to your Success Manager.Before You Begin1. CSAT rating is predicated

Knowledge Base Article

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CSAT Prediction

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Widget visualization type - Bar

Bar charts are ideal for comparing a single data category or multiple categories. If multiple categories are being compared, the bars can be grouped together to form a grouped bar chart. Vertical or horizontal bars can be utilized to create visual representations of bar charts. Steps To Add a Bar Wi

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Spline Chart

A spline chart is a type of chart that shows changes in data over time using a smoothed curve that passes through a series of data points. The curve is generated using a mathematical formula called a spline, which is designed to reduce the effect of noise or fluctuations in the data and highlight th

Knowledge Base Article

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Data visualisation types