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How to Manage Ad Creatives in the Ads Creative Library

In the Ads Creative Library, you can execute various actions on your desired Paid Assets such as Editing, Deleting, Cloning, etc. In this article, we will brief you about these actions and how you can use them on your ad creatives.To Manage Individual Ad CreativesClick the New Tab icon . Under the S

Knowledge Base Article

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Manage Creatives in Ads Creative Library

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Use Care Console in Distributed to support care functions efficiently

Distributed users who are involved in customer care activities and responsible for managing case information for all the conversations, can make the best use of this feature that comes as a usability enhancement.Amplify customer satisfaction by empowering Distributed users to double up as customer c

Care Console

Distributed

Care Console in Distributed

Knowledge Base Article

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Service (Distributed Admin)

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

Knowledge Base Article

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Outbound Rules

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Difference between Outbound, Post Publishing, Pre-Publishing & Autofill Rules

​Autofill Rules​Autofill Rules are applied to outbound messages that are applied when the message is created. These rules can be used to autofill certain message properties by configuring conditions and actions for messages when they are drafted or sent for approval.​​Outbound Rules​Outbound Rules a

Autofill

outbound

Rule Engine

publishing

Knowledge Base Article

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Outbound Rules

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Copy Properties from Sub-Campaign Request to Sub-Campaign

Create a Sub-Campaign Autofill rule to automatically copy properties from the Sub-Campaign Request onto the Sub-Campaign. This way users do not have to manually update the properties of Sub-Campaigns and can automate this entire process by setting up the following rule. Once the rule is enabled, whe

Rule Engine

Autofill Rule

Knowledge Base Article

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Sub-Campaign Rules

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Set Sub-Campaign Visibility based on User (via Rule Engine)

Automate the process of setting the visibility of Sub-Campaigns by selecting the created user/user groups based on some predefined criteria.Example use case shown below: If the owner of the parent campaign is a specific user, in this case, “Bethany Hackenyos” then the visibility of the sub-campaign

Sub-Campaigns

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

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Naming Conventions for Sub-Campaigns

Automating the process of naming Sub-Campaigns by adding the Set Naming Convention action eliminates the manual effort of users in naming the Sub-Campaign. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude of Sub-

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

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Enable Notifications: A Sub-Campaign Field has been updated

Create a Sub-Campaign Update rule to let users know regarding changes in properties of Sub-Campaign fields. Once the rule is enabled, all the sub-campaigns satisfying the condition will have the selected actions initiated on it.An example Use case is shown below: An email notification is sent to the

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

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Edit, suspend, clone, and share an AI project

This article aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Edit AI Model

Clone AI Model

Share AI Model

Suspend AI Model

Knowledge Base Article

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Editing or suspending your new model

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Adding a Business Location

What are Business Locations?Business Locations are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchies.These can include geographic location, management, brand, etc.Intelligence is then applied for deep sen

Knowledge Base Article

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Business Location Configuration

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Location Insights column in Engagement Dashboard

Learn how you can create a Location Insights column and add it to an Engagement dashboard.Sprinklr supports Location Insights columns in the Engagement dashboards. By configuring a Locations Insights column, you can see a stream of message content based on the Location(s) that you select. Besides, y

Knowledge Base Article

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Advanced Concepts

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Filter out irrelevant data for accurate brand insights in AI Studio

Sprinklr’s AI Studio can be utilized for brand disambiguation purposes. This will involve distinguishing between messages that mention a particular brand and those that do not. For instance, if a message contains the word "apple," it may refer either to the fruit or to the brand "Appl

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to filter out irrelevant data for accurate brand insights

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Add Pivoting/Grouping

Location Insights allows users to group Locations based on their custom properties like country, city, state, etc. Several dimensions have been created for grouping different parameters per their locations.Note: For every custom property, a new dimension is created by default for grouping several Bu

Knowledge Base Article

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Advanced Concepts

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Out-of-the-box LI Models

Location Insights NLP (Natural Language Processing) models are available for various industries in multiple languages. These industry-specific models are trained with industry-specific data sets for accuracy and recall of more than 80% for all models and languages.IndustryModel NameTaxonomyAutomotiv

Knowledge Base Article

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Location Insights AI Model

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Create a Link Type Post in Advocacy

Link-type posts are the type of posts that are created using only a Link (URL) and they don’t contain any explicitly added Image/Video. How Link Type posts are different from Media Type Posts The most striking difference between Link-type posts and Media-type posts is the availability of Share funct

Advocacy

publishing

Knowledge Base Article

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Content Curation

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Live Chat (Advocacy)

The Sprinklr Advocacy live chat is a communication tool that facilitates messaging between users over the internet. Advocates can utilize this feature to communicate with the support team, seeking assistance with understanding features or addressing any doubts they may encounter while using the advo

Knowledge Base Article

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End Users

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Annotate Video asset

Sprinklr provides you the ability to annotate video assets within asset manager. Reviewer can highlight a part of asset and mentions users to share feedback. All added annotations would be visible in the notes of the assets. This capability allows users to save time and promote efficient workflows.

Annotate Video asset

Video asset Annotation

video asset

Knowledge Base Article

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Advanced Capabilities

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Apply Filter or Tune an Asset in the Image Editor

Within the image editor, you are able to adjust the brightness, contrast, saturation, exposure, hue, sharpness, noise, sepia, gamma, and stack blur. Additionally, you may select a filter. Here, we have listed the steps to apply a filter and tune an asset in the Image Editor.Steps to tuning an asset 

Tune Asset in Image Editor in DAM

Apply Filter on Asset in DAM

Knowledge Base Article

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Image Editor

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Add Gamification Points Multiplier in Advocacy

In the Sprinklr advocacy site, advocates get gamification points if they share a post, and the post is engaging to their followers. Admins can leverage the "Gamification points multiplier" feature in the publisher to assign higher point values to specific posts that they want advocates to share. Exa

Knowledge Base Article

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Content Curation

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Entity Word Cloud widget

The Entity Word Cloud visualization, similar to a word cloud, is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.To create an Entity W

Entity Word Cloud Widget

Knowledge Base Article

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Types of Widgets