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Conversation Insights: Limitations

A maximum time range of 2 years is supported for conversation input.No sampling of data is done up till an input of 6M mentions. Note: Apart from excluding retweets, spam/profanity removal & messages which are not insightful post-clustering.We currently support exports in PDF, PNG, Excel, &

Knowledge Base Article

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Limitations

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

article:howto

release:N-A

stage:final

experience:v3

Knowledge Base Article

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Publish on WeChat

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Guided Workflow Runner

Guided workflow can be rendered on an agent's screen via multiple methods depending on the use case that is being served by that guided workflow. There are multiple functionality that are available for the agent, via which they can perform various kinds of actions. Here are some commonly used runner

Knowledge Base Article

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Agent View

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Connecting to Internal and External Database

The Guided Workflow feature of Sprinklr provides the ability to fetch and update records and databases from both internal and external databases. There are two types of entities: Standard Entity, which are common across all partners, and Custom Entity, which are customized to the client's requiremen

Knowledge Base Article

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Creating a Guided Workflow

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Add a Kakaotalk Business Account in Sprinklr

Sprinklr has partnered with Infobank to enable the addition of KakaoTalk accounts. Before you can add your KakaoTalk account to Sprinklr, you must sign up with Infobank. Once you have signed up with Infobank and received your PlusFriend ID and API key, you can proceed with the following steps to add

Knowledge Base Article

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KakaoTalk Account Addition

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Guided workflows through nudges

Nudges leverage AI to predict customer intent in real-time and deliver the next best action in Care Console to assist agents proactively. Nudges can also be triggered based on a keyword, CSAT, etc. They are actionable and have button actions such as to open a guided workflow or a knowledge base arti

Knowledge Base Article

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Initiating a Guided Workflow

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Assigning interactions to same agent

Concept of Stickiness In Unified Routing, stickiness refers to a predefined time period during which a case is considered a follow-up or continuation of a previous interaction of the agent with the customer. If the customer reaches out within the stickiness duration, the case is assigned to the same

Knowledge Base Article

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Setting up Queues based routing

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Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Knowledge Base Article

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Story query setup

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How to Create Product Level Video Ads

To create Advantage+ Catalog ads using video assets at the product level, advertisers can utilize Dynamic Video Templates. These templates need to be applied to specific product sets to enable this functionality. Here’s how you can create a product-led video Advantage+ Catalog ad using the Ads Compo

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

Monetise Videos from Sprinklr

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Knowledge Base Article

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Advanced capabilities

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Survey Builder Overview

With the Survey Builder module, you can create fully customized surveys using a wide range of pre-built templates and an extensive template library. Whether you choose a template tailored to your needs or build a survey from scratch, you’ll have complete control over questions, themes, and branding.

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Survey Builder Overview

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Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

cloud:core

canned response

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Knowledge Base Article

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SMS

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Setting Up Actions in Workflows

Actions are the tasks executed within a workflow once specific conditions are met or an event is triggered. They represent the operational steps that drive the workflow towards its intended outcome. By defining precise actions, youcan ensure workflows run efficiently and deliver consistent results.

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Actions in Workflows

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Sprinklr Insights: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Insights Capabilities and Enhancements

Knowledge Base Article

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v18.11 Fall Release (November)

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Widget visualization type - Column

With Columns, you can present the information in a clear and straightforward manner for the audience. Column charts are often considered the most effective type of data visualization, as they utilize our natural ability to comprehend height, unlike many other types of visualizations that may necessi

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Set Asset Approval Workflow in the Engagement Dashboard

Sprinklr allows you to set asset approval workflow in the Engagement Dashboard. You can now track approvals in the engagement dashboard within the following categories:  Approval Required  Approval Sent  Approval Queue  Rejected  Steps to Set Asset Approval Workflow in the Engagement DashboardClick

DAM - SES

Social - SES

Knowledge Base Article

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Advanced Capabilities

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Scheduled Publishing/Unpublishing of Articles

Scheduled publishing/unpublishing of articles is a critical feature in any CMS platform because it allows authors and organizations to plan, manage, and optimize their content creation and publishing workflows.Common Use Cases​Content planning: Scheduled publishing/unpublishing allows content creato

Knowledge Base

Knowledge Base Article

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Scheduled Publishing/Unpublishing

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Compose Facebook Carousel Ads

Showcase multiple products to your potential clients and gain more website visits from your ads.While composing Facebook Campaigns, you can create Carousel Ads (previously called Multi-Product Ads) in Ads Composer. Carousel Ads enable you to showcase up to ten products within a single ad unit on des

Knowledge Base Article

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Facebook Ad Formats

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How to Apply Compliance QA Checklist in Ads Manager

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​The Campaign QA checklist plays a vital role in verifying key campaign specifics like goals, budgets, schedules, and ad formats. Automating this process boosts oversight and simplifies the approval of campaigns on diverse a

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Manager Application

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How to Apply QA Checklists in Ads Composer

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Composer Application