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Schedule Node in Journey Facilitator

In a journey, the Schedule node is utilized to plan a sequence of actions that occur after a specified time interval. This time can be configured in either an absolute sense, representing a fixed date/time, or in a relative sense, where it is defined in relation to another specified date/time. Durin

article:howto

stage:final

Knowledge Base Article

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Journey Builder

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Publish to Viber Service

Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Sprinklr supports a number of publishing and engagement features for Viber Service Account. In this guide, we'll walk through how to publish posts to Viber Service Account.Befor

Knowledge Base Article

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Publishing

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Increment, decrement, or set number of review cycles in the Workflow Engine

Measure how many cycles it took to review and approve the content so that you can reduce back-and-forth communication, and achieve workflow efficiencies. You can achieve this by setting up a 'Number type' Custom Field and use this custom field in the workflow to count the number of review

Custom Fields

review cycles

Workflow Engine

Knowledge Base Article

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Advanced Workflow

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Assign task to an External User

Tasks can be assigned to only a single user. Organizations have various ways to define their assignee for these tasks. Some brands have a predefined user for these tasks. Others select the user on the go. Also, a few brands even let an external person interact with workflow tasks. In this article, y

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Add a Sub Workflow

Sub Workflow allows you to initiate a predefined Workflow within the current Workflow.To Add a Sub WorkflowWhen you are in the Workflow Engine editor, click the Addition icon and select Sub Workflow from the Workflow Option menu. Select a Workflow to run and click Save.

Workflow Components

Workflow Engine

Knowledge Base Article

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System Actions

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Preview Support in Asset Manager

Media TypeExtension FormatImageEPSImageSVGImageNEFImageCOTImageCOPImageCOSImageCR2Raw digital photographyCR2VideoAEPVideo MXFDocument (Apple Keynote)KEYPhotoshop large Doc formatPSB AudioMP3AudioWAVAudioAACAudioAMRAudioM4AAudioAIF (Needs DP enablement) AudioAIFF (Needs DP enablement)

Asset Manager

Knowledge Base Article

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Manage assets

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Initiate Workflow Automatically on your Campaigns

Create an initiate workflow rule to trigger workflows on all campaigns. This way you can automate the process of initiating workflows in bulk on Campaigns based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the campaigns satisfyin

campaigns

Workflow Engine

initiate workflow

Knowledge Base Article

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Campaign Rules

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Enable Notifications: A Campaign Field has been updated

Create a Campaign Update rule to let users know regarding changes in properties of Campaign fields. Once the rule is enabled, all the campaigns satisfying the condition will have the selected actions initiated on it.An example Use case is shown below: An email notification is sent to the authors whe

Field Update

Custom Field Notifications

Update Notifications

Update Rules

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Knowledge Base Article

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Campaign Rules

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Entities that you can track using a story query

Managing PR for any organization is multi-faceted and can involve monitoring brands, campaigns, executives, and/or products. Story queries allow the PR teams to track and report these entities effectively. Below are given some examples of how story queries can be leveraged for the same –Brand StudyP

Knowledge Base Article

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Story Query

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How do Smart Budget Strategy Groups Interact with Facebook CBO?

In Ads Manager, you can apply Smart Budget on Facebook Campaigns or Ad Sets that have Campaign Budget Optimization enabled. Facebook will continue to optimize according to its algorithm, identifying the users who are most likely to convert and deliver ads to those users. Smart Bu

Knowledge Base Article

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Setting Up Smart Budget

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How to create a Story query?

To create a story query while in a dashboard or on the stories page, click the Settings icon on the bottom left of the quick access panel and select Story Query. Click New Story Query in the top right corner of the Story Query window.On the New Story Query pop-up window, enter basic details namely S

Knowledge Base Article

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Story query setup

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How to set up a standard dashboard?

To view the Story Query and Story Query Tag dashboardFollow the following steps to navigate and view the new standard dashboard templates –Click the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. Click the Story Dashboard option on the left side of the window. On the Story

Knowledge Base Article

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Dashboard setup

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Getting Started for Agents

As an agent, your role is essential in delivering excellent customer service and maintaining operational efficiency. This guide provides an overview of the key tasks you'll be managing, with links to detailed pages for each topic.View ScheduleAgents can view their schedules monthly and weekly i

Knowledge Base Article

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Getting Started for Agents

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Exporting Project Views

Project Management allows you to export project views, making it easy to share project details outside the platform. You can export your project views in various formats, complete with all relevant information.​Click the ellipsis (⋯) in the top-right corner of your portfolio screen.Select Expor

Knowledge Base Article

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Manage Projects

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Account Controls for Facebook Ad Accounts

Account controls enable you to choose how your ads are delivered based on specific requirements, such as age restrictions or geographic limitations. These controls apply to all campaigns in your ad account.Account controls give you reassurance that when you choose settings that use AI, such as Advan

Knowledge Base Article

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Setting Up Facebook in Sprinklr

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How to show brand account details upfront in a fan message in conversation?

When messages sent to multiple brand accounts are there in one case and the agents also have access to the multiple brand accounts and they want to see the brand handle to which the message was sent upfront in the conversation so that they can reply using the same brand handle so they can view the b

Knowledge Base Article

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Troubleshoot & FAQs

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How to Install & Setup the Adobe Ads Integration

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

Knowledge Base Article

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Setting Up Adobe Analytics

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How to See Adjust Insights in Ads Reporting & Ads Manager

​​You can use a specific set of metrics to create Ads Reporting widgets that combine Adjust with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.You can use Adjust Event and Standard metrics with&nb

Knowledge Base Article

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Reporting & Analytics

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How to Associate Google Analytics Web Analytics Profiles with Domains

Once the Google Analytics profile has been created, you need to assign it to a Domain or Account. This will help you to ensure the Domain is selected by default or you can use the Web URLs based on your need.To Configure Web Analytics for DomainsYou can set the domain as a wild card (*) and append t

Advertising

Knowledge Base Article

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Advanced Use Cases

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Value Proposition for the Adjust Ads Integration

Perosona​CategoryChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of Adjust and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of Adjust and channels Metrics and Dimensions​​​

Knowledge Base Article

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Getting Started