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Import Product Catalog (Owned Content)

If creating a Shoppable Gallery or PDP Gallery, you’ll need to import a product catalog (provided by the client's Technical Team) using Sprinklr’s Commerce API. For more information on Shoppable Gallery or PDP Gallery, read Gallery Applications and Required Modules.Import a Product CatalogProvi

experience:space

Display - SES

article:howto

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Knowledge Base Article

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Gallery

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Filters in Reporting Dashboard

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused visualization of data. Whether you need to see the social performance of a single social account, remove older campaigns fr

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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User Data Retention​

IntroductionUser Data Retention—This feature drives value by aligning with GDPR Data protection standards, ensuring clients' confidence in their data’s strict privacy, and forging trust with Sprinklr within the European region.​User Data Retention automatically masks or deletes u

Knowledge Base Article

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Others

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

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Troubleshooting & FAQs

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Dashboard Audit Logs

You can identify and view dashboard-level logs and receive notifications when an account is deactivated or a dashboard is modified. The audit will track changes at various levels, including:Filters:Applied or removed filters at the tab, section, dashboard, and widget levels.Updates to values selecte

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Reporting Audit Logs

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Prerequisites - Whatsapp Account Addition/Migration

​1. Admin-level access to the Meta Business Manager. The person whose personal Facebook account is attached to the signup flow must be an admin of the Business Manager account in order to set up WhatsApp Business accounts.2. Use this link to check for Facebook Business Manager access. If you don

Knowledge Base Article

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WhatsApp Account Addition

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Add, de-activate, re-add and delete an account

Relevant personasTo whom is this feature relevant?Admins / Account Owners who have the credential brands' official social media and messaging accounts and are authorized to add/remove these accounts in Sprinklr and control permissions to other users for various use cases like publishing / engaging /

Accounts

Knowledge Base Article

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Account

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Integrate Customer-Facing Guided Workflows on Community

Guided Workflows for customer self-service is a feature that enables you to create and implement interactive step-by-step workflows on your Sprinklr community platform. These workflows serve as a digital self-service solution, empowering customers to find answers and solutions to their queries indep

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Guided Workflows on Sprinklr Community

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How to Gather Language from Customer

As the name suggests, this node decides the language in which the IVR will continue based on user input.   ​Components Node name and Content Box work in a similar way in all nodes. Other major components are:  Always ask language checkbox: If a user calls multiple times on the IVR, a default languag

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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How to Deflect the Customer From IVR to Other Channels

This node is used to change the communication channel with the customer. Deflection is possible for 4 channels - SMS, Email, Whatsapp and Live Chat.  Use cases Customer came through IVR i.e. voice but due to high wait time, he prefers to chat with the agent on Whatsapp.   ​​Components Deflection typ

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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Reporting on Smart Responses

You can view reports on Smart Responses predicted and used by the agents by creating widgets using ​​Smart Response​​ ​​Dimensions and Metrics​​.​​To know more about the dimensions and metrics of the Smart Response model, see the table below.​​Dimension​​Description​​Smart Response Text​​Text displa

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Smart Responses

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Response Compliance​ Reporting

In Agent Assist, you have the ability to create a reporting widget that allows you to track and analyze response compliance. By configuring the widget, you can plot different metrics and dimensions to gain insights into the compliance of outbound messages. This includes monitoring if any flags were

Knowledge Base Article

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Response Compliance

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Location Customization for Facebook Assets

While creating a new creative for your Facebook campaign, you can customize your ad creatives for different geo locations by enabling Location Asset Customization (LocAC). It will allow you to customize creatives based on a user's geography. This capability is very similar to Language Customiza

Knowledge Base Article

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Facebook Ad Formats

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Govern Sprinklr Live chat Visibility from Salesforce

The Challenge ​Sprinklr Live chat is the capability that allows end customers to interact with brands via a messaging interface in real-time. Sprinklr Live chat is often deployed on websites and hence is called Website chat. However, its usage is not limited to websites, it can be installed on mobil

Knowledge Base Article

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Overview

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Alerts

Email alerts for webhook failure Sprinklr Salesforce Integration provides the capability to set up email alerts on the failure of operations on the Salesforce side triggered from the Sprinklr side, such as Case creation and Case update failures from the Salesforce App in Sprinklr Marketplace.  Steps

Knowledge Base Article

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Troubleshooting and FAQs

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

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How to Setup Business Logic

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How to Prioritise certain customer calls?

For some brands, it’s a requirement that the IVR favors some customers more than others. If two customers with two different issues - one critical and the other minor are waiting in the queue then the customer with critical issues should be given priority. This node helps in assigning priority to di

Knowledge Base Article

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How to Setup Business Logic

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Managing User Details

How the user details features worksOnce you navigate to user details, you are able to see Overview, Permissions, Manage Signatures, Social Avatar, Notification Preferences and Security Settings.Navigate to User Details1. Login to your Sprinklr environment and click on your User Icon in the top right

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Advanced Capabilities

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Manage Records via Guided Workflows

Entities are objects and contain multiple fields. Each object within an entity is referred to as a record, which is stored in the customer database.​There are 3 types of entities: System Entity, Standard Entity (Entities that are common across all partners like case/profile/task), and Custom Entity

Knowledge Base Article

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Managing Records