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Smart Comprehend in Agent Console/Care Console

View Recommended Articles in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the articles suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Note: Article recommendations apply only to newl

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Sprinklr Service

20.10

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Knowledge Base Article

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Smart Comprehend

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Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Assignment Wait Reasons

There might be some scenarios where a case arrives in a work queue but the algorithm hasn’t yet been able to assign a suitable agent. In such scenarios, assignment wait reasons are generated, which show why a case is still waiting in the work queue for agent assignment.The Assignment Wait Reasons fe

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Assignment Failures & Troubleshooting

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Route/Handover to Another Bot Node

OverviewThis article explores two powerful nodes: "Route to Another Bot" and "Handover to Another Bot." The former allows you to efficiently redirect conversations to another bot, such as an FAQ bot or specialized decision tree, triggered by specific intents, eliminating the need for repetitive resp

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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View Variants in the Timeline View

You can view the variants of the parent messages in the Timeline view of the Editorial Calendar. This enables you to view variants as grouped or split out in the Timeline View based on the checkbox selection. The checkbox Show Variants are checked ON by default and you can disable it if required.​Id

Editorial Calendar

marketing

Message Variants

Knowledge Base Article

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Setting up Calendar Views

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Sprinklr 16.10.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

New Capabilities and Enhancements

16.10 Release Notes

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v16.10.0 (August-November)

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Smart Comprehend Features and Functionalities

This article outlines key features and functionalities of the Smart Comprehend module. Recommending Language-Variant Articles Based on Agent Platform LanguageSmart Comprehend supports recommending knowledge-base article variants based on the agent’s platform language, even when the case language is

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Sprinklr Service

New Article

Service

Knowledge Base Article

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Smart Comprehend

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Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Redeem Rewards on the Platform

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Add Support for Amazon Bedrock

User can add an AI provider called Amazon Bedrock under Provider and Model Settings. There are two different ways to add Amazon Bedrock: through Sprinklr, where it is managed by a DP; by using Bring your own Key (BYOK). Once added, a provider card corresponding to Amazon Bedrock gets added under AI

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for Amazon Bedrock

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Conversation Insights: Best Practices

Below are the best practices you should follow while using Conversation Insights –Brand-specific queriesYou can create queries around your brand to understand the competitive landscape for your brand, and easily identify white spaces & unmet needs.Example – International watch brandInput query(&

Insights

Conversation Insights Best Practices

Conversation Insights

Knowledge Base Article

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Best Practices

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About TikTok Ad Creatives

You can create immersive and eye-catching TikTok ads in minutes within our single unified workflow. TikTok supports either Image or Video as an ad format.Ad TypesTikTok supports full-screen ads for a positive user experience and better engagement. For building high-performing ad creatives, refer to

marketing

Knowledge Base Article

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Publish TikTok Ads

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Sprinklr Insights: 17.10 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a Product titl

17.10 Release

Modern Research 17.10 Features

Modern Research: 17.10 Capabilities and Enhancements

Knowledge Base Article

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v17.10 (November)

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Message Suggest Entry Point

When customers tap on any of the registered business phone numbers, a phone sheet appears allowing your customers to choose between voice and messaging. The Message Suggest feature allows your customers to contact you through Apple Messages for Business in the Messages app.​Businesses can reduce pho

Service

Knowledge Base Article

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Entry Points

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What are Audit Checklists/Evaluation Forms

In Quality Management, both Manual Audit Checklists and Automated Checklists are built on the same underlying framework and use a common entry point through the Checklist Builder. While both are applied differently in manual and automated workflows, their structure, creation flow, core configuration

Service

Knowledge Base Article

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Audit Checklist Builder

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Voice Bot Enhancements

Please find below the new enhancements to our voice bot functionality, designed to make interactions more seamless, intelligent, and user-friendly.Dynamic Input Processing: In scenarios where a voice bot prompts customers for information and the time allotted for processing elapses before they compl

Service

Knowledge Base Article

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Voicebots

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How to Configure Ads Web Analytics for Domains

This article will cover the process of configuring web analytics for a particular domain. This will automate the process of applying web analytics. Sprinklr will append the web analytics if the domain matches your configuration.Configure Web Analytics For DomainYou can set the domain as a wild card

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Configure Web Analytics for Domain

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Compose Facebook & Instagram Ads

Sprinklr's Ads Composer allows you to create ads for a defined audience and helps you stay within budget using effective bid strategies.Advertising on Facebook and Instagram allows you to create visually immersive stories that reach over 2 billion monthly active users worldwide.Select Account and Ob

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marketing

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Create Facebook Ads

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Sprinklr Release v16.4.0 - March/April New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

March 2021 Patch Releases

Sprinklr Release v16.4.0

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release_note

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v16.4.0 (March/April)

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Enhanced Modern View for Distributed Home Page

The Distributed platform now comes with a completely revamped UI that provides a fresh look to the home page and enhances your experience of using the platform. The space is now fully utilized, while the widgets are strategically placed, and tailored to cater to your specific needs while using the p

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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Use Keyword Lists in a Topic or Theme query

A keyword list can be used in Topics and Themes to add all multiple keywords to a query at once, eliminating the need of adding keywords individually. The same Keyword Lists can be reused in multiple Topics and Themes queries. Basic QueryClick on the 'Any' field which to open a dropdown of

Insights

Use Keyword Lists in Topic

Use Keyword Lists in Theme

Knowledge Base Article

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FAQs and Advanced Use-cases