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Sprinklr v16.5.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

New Capabilities and Enhancements

+5

release_note

 • 

v16.5.0 (July)

SH
Task Third Pane - Overview

When you open a Task in the third pane, you can access in-depth information of the Task including the task overview details and the entities it is associated with.  To navigate to Task Third PaneOpen the My Tasks Dashboard via Production Dashboards. On the Production Dashboards window, hover over

marketing

Task

Workflow Engine

Knowledge Base Article

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Tasks

RS
Guided Workflow Screen Components - Appointment Slot

Overview The Appointment Slot node in a Guided Workflow offers users predefined time blocks for scheduling meetings, consultations, or services. This node dynamically fetches available slots based on configured calendars and displays them during the workflow, enabling seamless appointment booking. I

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Configuring Care Console for Ticketing Workflow

Agents engage in customer conversations through the Care Console. In the Care Console, when an agent opens a case, they can view all relevant case details to gain context and work more efficiently. The Care Console's widgets, buttons, and data sections are configurable through the Care Console

Service

Knowledge Base Article

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Configure Care Console for Ticketing Workflow

SH
Sprinklr Marketing: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Modern Marketing New Features

Modern Advertising New Features

17.4 New Features

release_note

 • 

v17.4.0 (April)

SH
Sprinklr Marketing: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or click on a Product t

18.2 Release

Modern Marketing

release_note

 • 

v18.2 Winter Release (February)

RS
Inactive Users in Advocacy

The advocates who have not done any activity in a while are marked as inactive users, though they are still part of the advocacy community. Admins can configure the duration after which they would like to set the user to this state. The inactive user state in the advocacy program can be attained by

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

User Management

RS
Revoked Users in Advocacy

Revoked user is like a Rejected user but unlike rejected user, revoked user can't be reinstated into the program. Inactive users who have not performed any activity in a while can be automated to be assigned to revoked state. Admins can delete Revoked users through the Member Management section

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

User Management

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Hard Masking of PII Content

Hard masking of PII (Personally Identifiable Information) content refers to a technique used to protect sensitive personal data by partially or completely obscuring specific information within a message. PII includes data elements such as names, addresses, social security numbers, phone numbers, and

Service

Knowledge Base Article

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PII Masking

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Advocacy Reporting for Twitter and LinkedIn

When an advocate posts content on a social channel via advocacy, Sprinklr wants to have those posts to be pulled in data and put that in listening, so that admins can analyze the data (likes, comment, shares etc.) and make informed decisions. Since the APIs used in advocacy are public

Advocacy - SES

Advocacy Reporting

social

Social - SES

+2

Knowledge Base Article

 • 

Analytics/Reporting (Advocacy)

RS
Understanding Service Analytics Data Source

Sprinklr Service’s Reporting and Analytics (also called Reporting) provides detailed insights on Key Performance Indicators (KPIs) and enables you to quickly analyze customer-service trends and insights.Reporting in Sprinklr involves creating Widgets and configuring the Metrics and Dimensions accord

Service

Knowledge Base Article

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Understanding Service Analytics

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FAQs on Co-browsing

Here are some frequently asked questions (FAQs) on Co-browsing: Are there any separate configurations required for screen control and screen share other than the co-browsing setup?Yes, please work with your Success Manager to enable the co-browse permissions. Once this is done, you can allocate the

Service

Knowledge Base Article

 • 

Co-browsing

SH
Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Service

Voice

Knowledge Base Article

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Base Filter

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

marketing

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines

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Where to find Media Monitoring & Analytics?

Login to the Sprinklr PlatformClick on the icon in the top right corner to open the launchpad or click on the icon in the top left corner to open a new tab.Click Sprinklr Insights. Under the Learn section in the Sprinklr Insights tab, click Media Insights. ​Note: You can also access MM&A via M

Insights

Knowledge Base Article

 • 

Where to find MM&A?

RS
Insights Hub on Sprinklr Mobile and Tablet Application

The Insights Hub on the Sprinklr mobile and tablet application helps you discover, analyze, and collaborate on key business patterns directly from your device. It enables you to explore insights, understand their underlying drivers, track trends, and discuss findings with your team without switching

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Supported Features

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Compose X Ads

Leverage the Sprinklr Ads Composer to compose X ad campaigns and attract more traffic from your posts.Advertising on X using Sprinklr Marketing (Ads) makes it easy to maximize the effectiveness of your advertising program. It allows you to automate campaign optimization, reduce costs, and achieve ef

26.1

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

 • 

Publish Twitter Ads

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Main Screen

​The Main screen is the screen that opens when you click the Live Chat icon. You can use the different configuration options to customize the main screen of Live Chat according to your requirements.Persona ConfigurationWithin the Live Chat Builder's Personalize Your Live Chat section, you can custom

Sprinklr Service

20.7.1

20.10

Service

+2

Knowledge Base Article

 • 

Conversation Screen

RS
Add Support for Google Vertex

Within the “Providers and Models Settings” section, you can integrate and manage Google Vertex using two primary methods: By Sprinklr's provided keys By Own Keys Note: Fine-tuning for Vertex Models in AI+ Studio is currently unavailable.Below is a detailed guide on how to set up and utilize Vertex t

marketing

Insights

social

Service

Knowledge Base Article

 • 

Add Support for Google Vertex

SH
Sprinklr Service: 18.8 Capabilities and Enhancements

With this release, drive sales and comfortable experiences on Live Chat, augment configuration workflows with Sprinklr AI+, improve productivity on outbound campaigns, discover case highlights and intents creation with Conversational Analytics 2.0 and much more.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

v18.8 Summer Release (August)