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Favorite Projects

OverviewYou can mark your most used or important Projects as Favorites for ease of access. Doing this pins these Projects to the top of your Portfolios window where you can navigate to them more easily. There are two ways of marking a Project as a Favorite. You can do it through the Portfolios windo

PM_PORTFOLIOS_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Manage Projects

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Campaign - Overview Tab

About the Overview TabNote: View Sub-Campaigns in a chronological order in the overview tab of the Campaigns - in descending order based on their creation dates. This provides a clearer and more organized view of the sub-campaigns, allowing you to seamlessly identify and prioritize the most recent o

campaign management

Overview Tab

marketing

Knowledge Base Article

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Introduction

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Add Brand’s Social Posts in Email Newsletter (Advocacy)

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further. Setting Up Email NewslettersConnecting the

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Reporting Dashboards in Sprinklr Insights

Sprinklr's Reporting dashboards provide high-level views of key metrics and performance indicators, allowing users to quickly analyze data trends and insights in real time. These dashboards are customizable and can be tailored to specific business needs, providing accurate and up-to-date inform

Explorer Dashboard

Insights

Story Dashboard

reporting dashboards

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Knowledge Base Article

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What are Dashboards?

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How to Use Fixed Time Intervals in Smart Ad Rotation Strategy Groups

Eliminate the daily, manual task of pausing/starting ad variants and save a lot of your time.You can manually set the time interval based on which you want to rotate your ads. Select the Frequency of Ad Rotation and the Number of Ads to be live simultaneously within each Ad Set. For every interval,

marketing

Knowledge Base Article

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Setting Up Smart Ad Rotation

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Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

Service

Knowledge Base Article

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Rich Text Assets

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Asset Management in a Content List (Advocacy)

Advocacy Content Lists assist in managing the asset list for the Sprinklr Advocacy site. Admins can create multiple content lists to store specific categories of content. This differentiation gives advocates a tailored view of the content within the Advocacy site. Content Lists also aid in arranging

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Crisis Manager

Crisis Manager is the place where all the created Crisis Projects are situated. It contains the Crisis Project information – Project Name, Brand, Industry, Project Tags, Project Type, Created Time and Modified Time.   Note: This feature is in Beta. To enable this feature, a Definition Partnership ag

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Brief Template Actions

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Outbound Rules

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Understanding Queue in Unified Routing

For every call that needs to be assigned to an agent, it needs to be routed through a queue in Unified routing. The Queue page is the landing page of Unified Routing where supervisors can view all the Work Queues that are created in the workspace and are used as a virtual container for storing unass

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Setting up Queues

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Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

Service

Knowledge Base Article

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Stream Chat

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Trending Entity Word Cloud widget

Reduced time to insights with automatic detection and visual representation of trending and fading nature of top entities.The Trending Entity Word Cloud widget is an insightful word cloud visualization that will help you discover what conversations are trending and fading around topics important to

Insights

Trending Entity Word Cloud Widget

Knowledge Base Article

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Types of Widgets

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Error Handling and Formatting Check

Seamless Error Handling and Navigation in SurveyIf any error is found in the survey when clicking the submit button, the user is taken to the first error, which is highlighted both in the outline as well as in the survey, in a page-wise manner.​Real Time Formatting Check Formatting errors are shown

Service

Knowledge Base Article

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End User Experience

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What are Sprinklr's Conversational Analytics Capabilities?

Intent LevelsFor Contact Drivers analytics, you can set up multiple levels of intents (L1 → L2 → L3) to get a more detailed comprehension of Contact Drivers. When agents drill down into the L1 intent level, they can view the associated L2 intents. Similarly, by drilling down into L2, they gain visib

Service

Knowledge Base Article

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What are Sprinklr's Conversational Analytics Capabilities?

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How to Configure Smart Ad Rotation Strategy Groups

While creating a Strategy Group, you can configure Smart Ad Rotation for your ads. This allows you to run the best performing Ad Variants for the longest time. You can publish multiple Ad Variants for the same product promotion where you can see the best performing Ads in real-time and have more run

marketing

Knowledge Base Article

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Setting Up Smart Ad Rotation

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Add Posts from a Listening stream on Advocacy Site 

The integration of Listening streams within Advocacy enriches your content pool and provides an avenue for advocates to amplify their engagement. By seamlessly merging curated brand content with organic mentions, Advocacy becomes not only a platform for promotion but also a hub for meaningful intera

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Dashboard-level filtering

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused analysis. Whether you need to see the social performance of a single social account, remove older campaigns from the data y

Insights

apply filter

Dashboard level filtering

filter on dashboard

Knowledge Base Article

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Dashboard-level Filtering

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Hide Standard Fields in Message Publisher (FSP)

Summary The standard fields available under "Additional Properties" section -  of the Publisher, can now be controlled via permissions or hidden via persona configurations. How it worksFrom Settings -> Global/Workspace Roles, navigate to the role for which you would like to configure th

marketing

Knowledge Base Article

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Configuration & Setup

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Combination widget

A Combination Chart is a widget that combines two or more charts to display multiple sets of data in a single chart. This chart type is useful when you want to show different kinds of information in a single chart. For example, you can combine a column chart and a line chart to display numerical dat

Combination Widget

Insights

Knowledge Base Article

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Types of Widgets