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Agent Announcement Report

The Agent Announcement Report enables supervisors to track and evaluate the effectiveness of their announcements through detailed reporting metrics. It provides insights such as the total number of users who read each announcement, average read time, acknowledgment rates, click-through rate (CTR), a

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Sprinklr Service

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Detailed Report Glossary

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Sprinklr v15.2.0 - Advocacy Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest advocacy enhancements below! Navigation TipsRead through the release notes below, or you can click

Advocacy Updates

Insights

social

feature:advocacy

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release_note

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v15.2.0 (February)

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Publish a post on YouTube

Sprinklr provides key publishing capabilities to enhance the content you publish on YouTube. This article covers the steps and guidelines on how to use these publishing capabilities to create best-performing content on YouTube. Steps to Publish a Post on YouTubeClick the Publishing Options icon Spac

social

Knowledge Base Article

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Publish on YouTube

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Share a Contact Card with Viber Community

Anyone can create a Community on Viber. A Community is a group of up to 1 billion members that can be used for any purpose, from hobby groups and fan clubs to professional circles and more. Communities can be public or kept to a group of people who all know each other. For better engagement, you can

experience:space

channel:viber

Viber

article:howto

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Knowledge Base Article

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Engage, publish and report on Viber

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Access New Third Pane Experience for Outbound Columns

What is New Third Pane Experience for Outbound Columns?The New Third Pane Experience for Outbound Columns provides a snapshot overview of the message and allows you to perform Quick Actions. Actions available may vary depending on the type and status of the message. You can access the enhanced Messa

Engagement - SES

access

Third Pane

social

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Knowledge Base Article

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Message third pane

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Guided Workflow - Secure Screen - Input Components

OverviewThe secure screen node integrates various input components to facilitate seamless and secure data collection. These components ensure accurate and efficient data entry, enhancing usability and adaptability for diverse use cases.​Text InputThe text input component is used to capture text-base

Service

Knowledge Base Article

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Guided Workflow Canvas

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What Can Cause Facebook Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, reconnect your social account to Sprinklr. Doing this generates a new token. Each social network has policies and security algorithms to keep its u

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Manage Content Marketing Task Notifications

Email notifications for task updates include a link for the entity associated with the task. This allows you to open the entity related to the task directly, without opening the task first. For example, if the task is associated with a message, the message link will open the Outbound Message Third P

marketing

Task

Workflow Engine

notifications

Knowledge Base Article

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Advanced Task

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Instagram Channel Updates

April 2025With the release of Graph API v22, receiving usernames of profiles commenting on Instagram ad posts now requires additional account linkages. To access this data, your Instagram account must:Be linked to a Facebook PageHave both the Instagram account and Facebook Page under the same Busine

social

Service

Knowledge Base Article

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Getting started

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Daily Share Limits Configuration and Enforcement for Advocates on LinkedIn and X

OverviewDaily Share Limits allow administrators to control how many posts an advocate can share per day on LinkedIn and X (erstwhile Twitter). This helps prevent oversharing, protects brand reputation, and ensures advocates distribute content responsibly across their social networks. The limit is ap

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Content Administration

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Tag Posts (Owned Content)

OverviewIf creating a Shoppable Gallery, Landing Page, or instrumenting Product Pages (PDP), you must tag posts with specific products using the Product Custom Field.The tag takes the form of a custom field, so you will be able to find and tag products in either the the Message's/Post's De

experience:space

Display - SES

article:howto

release:N-A

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Knowledge Base Article

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Gallery

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How to Create Alerts for Macro Addition, Deletion and Updation

The Alert Manager now includes a new Macro alert type, giving you real-time visibility into important Macro-level changes. These alerts help improve governance, security, and transparency across your workspace.Macro Events That Trigger AlertsMacro alerts are triggered when a Macro is:CreatedUpdated

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Sprinklr Social

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Knowledge Base Article

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Alert Management

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Respond to X Comments

You can respond to a brand/fan comment as a private message and keep track of the conversation. Here we cover steps to both respond and then later view these private conversations in engagement dashboards.Respond to CommentsClick the New Tab icon . Under Sprinklr Social, click Engagement Dashboards

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Publishing - SES

social

Sprinklr Social

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Knowledge Base Article

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Engage with your fans

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LinkedIn Parity: Results Forecasted

The "LinkedIn Parity: Results Forecasted" article explains how LinkedIn’s new forecasting tools help users predict campaign outcomes. It covers features like adjusting forecast details, choosing different time ranges, and seeing metrics for budget and audience segments. This guide is aimed

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Scheduled Reports

Scheduled Reports in Social Listening enables you to receive automated reports in the form of email and PDF (as a downloadable report).​​By setting up a Scheduled Report, you can get emails that show Listening Insights based on the criteria you select. Besides email, you also have the option to embe

Insights

Scheduled Reports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

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Publish to Google My Business

Google My Business provides you with the ability to create Posts in Google Search within several categories, such as news, events, and offers. You can publish your offers, events, products, and services directly to Google Search and Maps through posts on Google My Business. In this guide, we’ll show

experience:space

Publish Content to Google My Business

Google

Google My Business

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Knowledge Base Article

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Google My Business

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How to Create Alerts for Account Addition, Deletion and Updation

The Alert Manager now includes a new Account alert type, giving you real-time visibility into important account-level changes. These alerts help improve governance, security, and transparency across your workspace.Account Events That Trigger AlertsAccount alerts are triggered when an account is crea

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Sprinklr Social

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Alert Management

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Create a rule for Preferred Case Assignment by Agents

You can configure a rule to identify users who have engaged with a case in the past.Case Update and Case Creation rules can be configured with a condition to use Custom Fields to prefer an assignee. These Custom Fields can be created and used to identify users who have engaged with a case in the pas

Service

Knowledge Base Article

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Assignment Engine Use Cases

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Jira Connector FAQs

​Can I link multiple Jira tickets to a single Sprinklr case?By default, yes. However, there's an option to restrict this to a 1:1 mapping if desired.How often does the integration sync data between Sprinklr and Jira?The sync frequency can be configured based on your needs, typically ranging fro

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs