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Setup/Edit a Link in Bio Site in Distributed

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

Setup a Link in Bio Site in Distributed

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Link in Bio

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Copy of Meta Security Updates - FAQs

Q: What is a media URL?A: Media URLs are unique web addresses (links) generated for accessing media files such as images, videos, and audio. With respect to these changes, these are URLs associated with media within messages shared via Meta channels such as Facebook, WhatsApp, Instagram. ​Q: What Ch

Knowledge Base Article

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Meta Media Access Updates

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Meta Security Updates - FAQs

Q: What is a media URL?A: Media URLs are unique web addresses (links) generated for accessing media files such as images, videos, and audio. With respect to these changes, these are URLs associated with media within messages shared via Meta channels such as Facebook, WhatsApp, Instagram. ​Q: What Ch

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Knowledge Base Article

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Meta Media Access Updates

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How to Create and Edit Dynamic Image Templates

​Combine graphics and texts to create beautiful and user-friendly creatives for your campaigns. Dynamic Image Template is an effective tool when it comes to creating personalized ads at scale. This tool gives you a platform where you can easily combine various graphics layers and dynamic information

marketing

Knowledge Base Article

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Create and edit Dynamic Image Template

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Contextual Model

The Contextual Model, also known as the LLM Model, analyzes entire case conversations to provide insights and relevant messages for defined quality parameters. The scoring logic is configured to assign scores based on the model output.Compared to the Classification Model, the Contextual Model offers

Service

Knowledge Base Article

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Agent Quality Models

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Defining Skills and Proficiency levels

Skills refer to any specific abilitiy or area of expertise that is characteristic to a group of agents. For example, in a laptop manufacturing company, a group a customer support agents may have the expertise in dealing with Battery related queries while the other group may have that in Software rel

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Knowledge Base Article

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Basics of setting up Unified Routing

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Sprinklr Social: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: The content on this page is subject to ch

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Create a Link Type Post in Advocacy

Link-type posts are the type of posts that are created using only a Link (URL) and they don’t contain any explicitly added Image/Video. How Link Type posts are different from Media Type Posts The most striking difference between Link-type posts and Media-type posts is the availability of Share funct

Advocacy

Advocacy - SES

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Social - SES

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Knowledge Base Article

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Content Curation

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When to Use Routing Configuration

Routing Configurations are a set of action groups that perform actions on cases pending in the work queue based on defined conditions. The routing configuration checks all the pending cases in real time and instantly performs the defined actions on the case like dropping the skills tagged with the c

Service

Knowledge Base Article

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Basics of setting up Unified Routing

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Queue Health Report

Queue Summary Here Supervisors can view overall summary of different queues in which the cases/calls are assigned. ​Work Queue vs Maximum Response TimeThis shows the maximum response time, i.e., the time taken by an agent to respond to a customer's query in a case. Case Wait time in Queue This

Service

Knowledge Base Article

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Queue Health Reports

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ACW Flow Reporting: Enhancing Trend Analysis and Debugging

This feature allows users to view flow reporting for After Call Work (ACWs), providing significant benefits for both debugging and trend analysis. In the reports, users can see the path traversed by the ACW for each case. This helps users identify which node might be causing unexpected behavior, the

Service

Knowledge Base Article

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ACW Reporting

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Color-coding in Project Kanban View

OverviewColor-coding helps with data organization and visualization. You can easily highlight and communicate important information. For example, you can use different colors to represent completed, in-progress, or not-started tasks. In Kanban view, only the left seam of the cards is colored. You ca

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Project Kanban View

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How to Add Multiple Ad Account Users with Multiple Authorization Tokens

Currently, users lack visibility regarding the deactivation of their accounts (such as Ad Accounts and Social Pages) and face difficulties with continuous disconnections in Sprinklr's system. The lack of awareness about when the account deactivates results in users failing to reactivate their a

marketing

Knowledge Base Article

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Advertising Accounts and Permissions Video Overview

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How Does User Auto Provisioning Work?

New users for the client can be automatically created by logging into the platform for the first time using SSO. Using Sprinklr’s auto provisioning feature, the required fields for a particular user are autopopulated from the SSO SAML response. This article details a basic explanation for the workin

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Knowledge Base Article

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User Auto provisioning

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Font Scaling

To ensure font legibility for users with varying vision abilities, mobile devices must adapt font sizes to different screens and maintain readability across devices.Sprinklr Mobile enhances the user experience by supporting font scaling, which adjusts the font size of Sprinklr Live Chat according to

Service

Knowledge Base Article

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Font Scaling

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Other Dashboard Functionalities

In this article, we will walk you through all the options available under the 3 dots of the reporting dashboards and the different actions you can take to manage your dashboards.Share dashboardOnce you have created a dashboard, you can share it internally as well as externally. You can also export t

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manage reporting dashboards

Knowledge Base Article

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Configure Reporting

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Setup/Edit a Link in Bio Site

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Broadcast Advocacy Posts to Webex 

Webex Advocacy Notifier Integration Introducing integration of WebEx with Sprinklr Advocacy. Admins now can broadcast posts across WebEx, directly engaging employees within their specific groups. It will give employees the freedom to engage on the contents from WebEx environment. By enabling simulta

Advocacy - SES

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Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Use the "Add to Custom Dashboard" feature in reporting widgets

The feature Add to Custom Dashboard enables you to add the widgets from a standard and/or custom dashboard to another custom dashboard without going to that very dashboard. This feature is available for all the dashboards.Note: The reporting dashboard must be shared with the user in order for them t

Insights

Add to Custom Dashboard

Knowledge Base Article

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Add to Custom Dashboard