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Creating Data Masking Templates

The Data Masking Templates feature enables you to create and apply predefined templates that automatically mask sensitive information in survey responses. These templates support compliance with data privacy regulations and help prevent unauthorized access to personal data. As an admin, you can easi

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Security Features

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Visual Regions

The standard Visual Insights dashboard comes with a widget called Photo Discovery which shows all the images from the posts which had the brand's logo in them. That widget has the option to highlight the areas where the model detected the logo. This can be done by clicking the Options icon (3 d

Visual Regions

Insights

Visual Insights

Knowledge Base Article

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Advanced Concepts

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Sprinklr Integration with Salesforce Service Cloud

Salesforce cases can be created, linked, and monitored directly in Sprinklr. Care agents have immediate visibility of the progression and status changes of cases and the opportunity to make updates along the way. Collaboration between agents and social teams is enhanced as cases exchange hands, with

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Metrics and dimensions in Visual Insights

Get familiar with metrics and dimensions supported in Visual Insights.Metrics and dimensions are used to give you a quantitative view of your online impressions. A metric is a singular type of data that helps a business measure certain aspects of its operations to achieve success, grow, and optimize

Insights

Visual Insights Metrics

Visual Insights Dimensions

Knowledge Base Article

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Metrics & Dimensions

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PII Masking and Data Protection

The Personally Identifiable Information (PII) Masking in Sprinklr refers to the process of identifying and securing sensitive personal information with the platform to ensure compliance with data privacy regulations (like GDPR, CCPA) and protect user data from unauthorized access.​It involves hiding

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Masking Templates

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What is Case Analytics View?

Case Analytics view in Conversational Analytics offers users a consolidated display of agent-customer conversations. It incorporates AI scoring to evaluate agent performance, a widget that highlights intents, noise, loudness, and entities detected in the conversation, and various case details. This

Service

Knowledge Base Article

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What is Case Analytics View

RS
How to Apply QA Checklists in Ads Composer

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Composer Application

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Sprinklr Insights: 17.10 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a Product titl

17.10 Release

Modern Research 17.10 Features

Modern Research: 17.10 Capabilities and Enhancements

Knowledge Base Article

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v17.10 (November)

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Custom Models for Visual Insights

Sprinklr offers the option to train custom object models where we test, train and deploy a specially designed AI model in the customer environment. While the Photo Visual Enrichments are extremely exhaustive, there are some very unique instances where you might want to track a particular object alon

Insights

Custom Models for Visual Insights

Visual Insights

Knowledge Base Article

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Advanced Concepts

RS
Troubleshooting Checklist Evaluation Failures in Sprinklr Ads Campaigns

Sprinklr's Ads Campaign QA Checklists are customizable checklists that allows you to define and evaluate critical fields— such as objective, budget, optimization goal, timelines, and ad type — for all campaigns. These checklists help enforce brand governance. However, sometimes the evaluation proces

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Advanced Use Cases

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Deploying a Smart FAQ Model in a Dialogue Tree using API node (Legacy Approach)

Before You BeginCreate a Smart FAQ Model, add relevant Content Sources, and ensure the Content Sources are active.OverviewIn this article, we'll delve into utilizing the Smart FAQ model you've created to deploy FAQ bots powered by generative AI using API node.You can deploy a smart faq model in the

Service

Knowledge Base Article

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Setting up FAQ+ bot

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How to Optimize Ads with Google Analytics Data

Once you've set up your Google Analytics report in Sprinklr, you can use the data to gain insights into your website performance and make informed decisions about your digital marketing strategy. Here are some tips for analyzing and optimizing your data:​Identify trends and patterns in your web

marketing

Knowledge Base Article

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Publishing & Optimization

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Compose Emails Using Sprinklr AI+

Sprinklr AI+ introduces various functionalities to assist in crafting flawless emails, contributing to increased CSAT (customer satisfaction) scores and fostering outstanding customer support.Draft EmailLeverage the Draft Email option to automatically generate emails by utilizing the agent's re

Service

Knowledge Base Article

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Compose Emails Using Sprinklr AI+

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Multiple Agent Scoring

In conversations where multiple agents participate, evaluating individual contributions accurately can be challenging. To address this, Sprinklr has introduced enhancements to its AI Scoring mechanism, allowing quality managers to evaluate each agent separately with greater flexibility and precision

Service

Knowledge Base Article

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AI Scoring and Insights

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What is Social Listening?

Social listening is the practice of monitoring and analyzing conversations and online mentions related to a particular brand, topic, or industry across various social media platforms, forums, blogs, and other online channels. The goal of social listening is to gain insights into customer opinions, p

Insights

Social Listening

Knowledge Base Article

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What is Social Listening?

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Adding a Business Location

What are Business Locations?Business Locations are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchies.These can include geographic location, management, brand, etc.Intelligence is then applied for deep sen

Insights

Knowledge Base Article

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Business Location Configuration

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How to Optimize Ads with Adobe Data

Optimization using Adobe Metrics:-Smart Budget - Adobe data can be used within Sprinklr’s Smart Budget Allocation and other Optimizations capabilities. You can utilise the Adjust data in real time and optimise the campaigns through our trained AI to maximise the traffic and campaigns through minimal

marketing

Knowledge Base Article

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Publishing & Optimization

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Introduction to Agent Nudges

Nudges leverage AI to predict customer intent in real-time and deliver the next best action in Care Console to assist agents proactively. Nudges can also be triggered based on a keyword, CSAT, etc.They are actionable and have button actions such as to open a guided workflow or a knowledge base artic

Service

Knowledge Base Article

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Overview

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Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

RS
Streamlining Automated Transactions

Automated methods of facilitating sales leverage technology to streamline processes, increase efficiency, and improve the overall effectiveness of sales efforts.​Brands can design customized chat bots with Sprinklr to interact with customers and help guide them through the sales process providing 24

Service

Knowledge Base Article

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Automated Transactions