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Actions on Nodes/Elements in Journey Facilitator Canvas

Multiple Actions are allowed on different nodes or elements in the Journey Facilitator CanvasAdd New Node To add a new node between two existing nodes, click the Addition icon between the existing nodes and select the desired node.Actions on NodesHover over to the top right of any element/node and y

Service

Knowledge Base Article

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Journey Builder

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Open/Close Chat Widget

sprChat('open')This will open up the chat box. It shows the home page or the last page that the user was on before minimizing.window.sprChat('open')​sprChat('close')This will close the chat box. If your application is configured to show the trigger, it will still be vis

Service

Knowledge Base Article

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SDK Methods

RS
Automating Approval of User Generated Content (UGC) 

Admins can simplify their tasks by automating the approval process for suggested User Generated Content (UGC). This efficient feature allows you to pre-approve UGC before it even reaches you.  Automating the approval of User Generated Content (UGC) has various benefits: Efficiency: Automated approva

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Suggest Content

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Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Interact with Corporate Social Accounts Posts (Advocacy)

Content that is created and curated by a brand to promote its products, services, or values and published on brand's social media accounts are corporate social account posts or brand posts. Admins pull these published brand posts from brand social handles with which advocates can re-engage.Impo

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Call Handling Configuration

Pre-requisite for configuring the Call Handling: Voice should be enabled for the environment and your user should have Assignment Engine: View, Edit and Manage Agent Voice permissions.​​​Business Use CaseIn a partner where voice is enabled, it is not necessary every user should be eligible to handle

Service

Knowledge Base Article

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Additional Use Cases

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Combination widget

A Combination Chart is a widget that combines two or more charts to display multiple sets of data in a single chart. This chart type is useful when you want to show different kinds of information in a single chart. For example, you can combine a column chart and a line chart to display numerical dat

Combination Widget

Insights

Knowledge Base Article

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Types of Widgets

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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

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Chord Chart widget

The Chord Chart widget is a visualization that can help users analyze the relationship between two categories. It displays a circular diagram where an arc represents each category, and the chords connecting them represent the strength and direction of the relationship between the categories.Thicker

Chord Chart Widget

Insights

Knowledge Base Article

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Types of Widgets

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Create a New Project

OverviewProjects are used to manage, track, and collaborate on a set of Tasks with a specific goal and timeline. You can create Projects for to oversee and manage individual campaigns, track product launches, manage content production and much more. You can also create Sub-projects within a Project

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PM_PORTFOLIOS_2

PM_PORTFOLIOS

marketing

+4

Knowledge Base Article

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Manage Projects

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Create Project Views

OverviewTask and Project Views allow you to visualize your work according to your needs. You can create and save multiple different views with filters set to the requirements of different team members or to visualize different aspects of your project. For a more detailed look at views and how to use

marketing

Knowledge Base Article

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Manage Project views

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How to Tag Information Using Custom Fields?

​​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​​While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties f

Service

Knowledge Base Article

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How to Setup Business Logic

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Overview

Sprinklr Video calling solution allows brands to make one-way or two-way video calls with their customers. Sprinklr Video Call requires no downloads or installations, and works seamlessly on Sprinklr live chat which can be embedded on website or mobile app. ​Sprinklr provides video call solution in

Service

Knowledge Base Article

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Video Call

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Configure an Information Card with Video Call

This is only required for customer-initiated video calls.Configure an Information Card with the Video Call ActionNavigate to Live Chat Care and either edit an existing application or create a new one.Go to Personalize Your Live Chat and then to Home Screen.Under Cards, add the Information Card.Choos

Service

Knowledge Base Article

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Configuration Steps

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Sprinklr Social: 18.8 Capabilities and Enhancements

The 18.8 release comes with features elevating cross-platform user journeys through innovative tracks like Automated Media optimization, Multiple Secure Access and more​. Explore features that make user experience simpler, consistent and provide more personalized touch through User provisioning Scre

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.8 Summer Release (August)

RS
Create an Image Type Post in Advocacy

Image Type posts are the type of posts that contain an Image that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the image from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference between a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Asset Management in a Content List (Advocacy)

Advocacy Content Lists assist in managing the asset list for the Sprinklr Advocacy site. Admins can create multiple content lists to store specific categories of content. This differentiation gives advocates a tailored view of the content within the Advocacy site. Content Lists also aid in arranging

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Privacy and Exclusion Criteria for Gamification in Advocacy

While gamification is a very important part of any Advocacy program, sometimes it is necessary to exclude some users or set up some privacy rules.  Why these exclusion criteria may be required Compliance with Regulations: In certain jurisdictions, like Germany where gambling-related elements are res

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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How to Apply Dynamic Image Templates to Catalogs

Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and uploading product feed sheets over and over again. This unique feature offers a way to efficiently change the way product images are display

marketing

Knowledge Base Article

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How to apply DIT on Catalogs

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Dashboard-level filtering

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused analysis. Whether you need to see the social performance of a single social account, remove older campaigns from the data y

Insights

apply filter

Dashboard level filtering

filter on dashboard

Knowledge Base Article

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Dashboard-level Filtering