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OneDrive Integration

OverviewSprinklr Project Management and Collaboration can now integrate with OneDrive to simplify asset management and collaboration. You can seamlessly upload media and other assets directly from your OneDrive account to your Projects and Tasks. To enable the OneDrive integration you'll have t

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Marketplace

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Troubleshooting the Assignment Issues

Sprinklr's Unified Routing system is designed to be highly efficient, but there are instances where it may not assign a case to an agent. In these situations, an agent might not receive any cases even as new customer cases continue to populate the work queue. To address these issues, Unified Ro

Service

Knowledge Base Article

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Assignment Failures & Troubleshooting

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Track Content Engagement

This reporting category shows the engagement happening on the content on the Advocacy site, including UGC and Display Content. How to configure Content Engagement widgets Use the Data Source as DAM and apply a filter on Account as Advocacy to get UGC related data like this. You can also add the dime

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Troubleshooting and Best Practices

Unable to Access the Standard Quality Management Reporting DashboardIf you're unable to access the standard Quality Management Dashboard within the Quality Management (QM) persona, ensure that you have the appropriate permissions for it.Troubleshooting Incorrect Data in Lens Configured DrilldownsIf

Service

Knowledge Base Article

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Reporting

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Color-coding in Project Calendar View

OverviewColor-coding helps with data organization and visualization. You can easily highlight and communicate important information. For instance, you might use red for high-priority items, yellow for medium-priority items, and green for low-priority items. This allows users to instantly see which i

marketing

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Knowledge Base Article

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Project Calendar View

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Integrating Google Drive with Sprinklr

By integrating your Google Drive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos, and more, directly from your Google account to your Projects, Tasks, Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Google

marketing

Knowledge Base Article

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Google Drive and Sprinklr Integration

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Boost Organic Posts in Distributed

What is boosting? Boosting is the paid promotion of a post on social media to increase its visibility and reach allowing it to be seen by a wider audience beyond your followers. Sprinklr provides you with the capability to allow distributed users to boost organic content using their Ad accounts

Distributed User

social

Boost Posts in Distributed

Social - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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How to Apply Dynamic Image Templates to Catalogs

Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and uploading product feed sheets over and over again. This unique feature offers a way to efficiently change the way product images are display

marketing

Knowledge Base Article

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How to apply DIT on Catalogs

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Measure Email Performance (Advocacy)

Email newsletters serve as an indispensable tool for admins seeking to engage and re-engage advocates. With the increasing importance of personalized communication in today's digital age, email newsletters have become more relevant than ever. This article provides a step-by-step guide on curati

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Create Twitter Audience Studies

As a brand owner, you may struggle to find out the habits, lifestyles, interests, and likes or dislikes of your target audience. What are the habits and lifestyle choices of my audience? Which channel of communication does my audience prefer? What are the demographics of my target audience? Audience

audience study

Insights

Audience Insights

Knowledge Base Article

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Create Audience Studies to understand your audience better

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Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

social

Knowledge Base Article

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Publishing on Instagram

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Defining routing logic (Routing configurations) - Skill based Routing

Routing Configurations are a set of action groups which perform actions on cases pending in the work queue based on defined conditions. The routing checks all the pending cases in real time and instantly performs the defined actions on the case like dropping the skills tagged with the case, increasi

Service

Knowledge Base Article

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Setting up Skill based routing

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Table (No Metrics) widget

The Table (No Metrics) widget, similar to a Table widget, displays data in tabular form, with rows and columns, without displaying any metrics data. In a dashboard context, a Table (No Metrics) widget is often used to display dimensions that are plotted based on a metric/s.For example, the Table (no

Insights

table widget

Knowledge Base Article

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Types of Widgets

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Post Card widget

The Postcard widget allows you to view messages in a card format. Besides showing the conversation, the widget also allows you to view data associated with messages beneath it. This view gives users more granular details at the message level, like sentiments, engagements, reach, and more.To add a Po

Insights

Post Card Widget

Knowledge Base Article

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Types of Widgets

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Area Spline widget

An Area Spline Widget is a type of chart that is used to display a time series of data, where the data points are connected by a smooth curve that fills the area under the curve.The area spline widget consists of a series of data points plotted on a Cartesian coordinate system, with the x-axis repre

Insights

Area Spline Widget

Knowledge Base Article

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Types of Widgets

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Dual Axis widget

The Dual Axis widget is a type of graph that displays two sets of data on the same plot, with each set of data having its own Y-Axis. This allows you to compare two different types of data that have different units of measurement, scales, or ranges. The Dual Axis widget can be customized with differ

Insights

Dual Axis Widget

Knowledge Base Article

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Types of Widgets

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Smart Word Cloud widget

The Smart Word Cloud visualization, similar to a Word Cloud, is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.To create a Smart Word

Insights

Smart Word Cloud Widget

Knowledge Base Article

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Types of Widgets

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Topic Analysis widget

Create a Topic Analysis widget to visualize and drill down on keywords relevant to your brand.The Topic Analysis widget can help you visualize the distribution of common words and topics used in messages by your brand and your competitors. Topic Analysis widget provides a great way to see the share

Topic Analysis Widget

Insights

Knowledge Base Article

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Types of Widgets

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Create an Image Type Post in Advocacy

Image Type posts are the type of posts that contain an Image that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the image from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference between a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Home Page

Home Page provides a thorough overview to the agent of his overall performance metrics and the daily tasks that are assigned to him. This helps agents to monitor their daily activity from a single place. In this article we will learn about distinctive features which are included in the home page.   

Service

Knowledge Base Article

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Care Agent Persona - Digital