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Data Mapping

Data Mapping Important: Please note that only mapped columns in the Data Mapping Pane will be ingested into Sprinklr. Please ensure that you map all the columns you want to ingest. On the right side of the Configuration Screen, you can see all your columns with the Select Mapping Field dropdown. Cli

Insights

Knowledge Base Article

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First Party Data Ingestion

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Using multiple wildcards in Topic & Themes

Unlock the power of effortless searching with wildcards! Get rid of the hassle of manually including every possible form of a word, dealing with multiple spellings, or accounting for various endings. Our wildcard feature saves you time and effort while providing the flexibility you need to create co

Insights

Wildcards

Single Character Wildcard

Multiple Character Wildcard

Knowledge Base Article

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FAQs and Advanced Use-cases

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Sprinklr Social: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Sprinklr Social

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Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Area widget

An Area widget is a graphical visualization widget that displays a chart of data points over time. The chart is usually in the form of a filled line graph, where the area below the line is colored to emphasize the extent of change in the data visually. The X-axis typically represents time, and the Y

Insights

Area Widget

Knowledge Base Article

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Types of Widgets

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Stacked Twin Axis widget

The Stacked Twin Axis widget is a type of data visualization that combines two different types of charts in one plot to show multiple variables at once. The plot has two Y-Axis that shares the same X-Axis and displays different types of data. In the given example, the X-Axis displays positive and ne

Insights

Stacked Twin Axis Widget

Knowledge Base Article

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Types of Widgets

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Publish a 1 Click Ad Buy within Sprinklr Distributed

The 1 Click Ad Buy feature within Sprinklr Distributed allows admins to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators (Distributed users) use the pre-configured values and communicate and advertise at a local level. The Distributed User has t

Create A 1 Click Ad Buy within Sprinklr Distributed

1 Click Ad Buy

social

Social - SES

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Knowledge Base Article

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Advertising & Marketing (Distributed User)

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Help and Support

OverviewThe Help and Support third pane provides access to our extensive knowledge base of help articles for Project Management and Collaboration as well as frequently asked questions at all times. The pane is context-based and shows you articles based on the Project Management module you have open

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Basic Functionalities

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Approve/Reject posts

Approval processes and workflows help to automate simple, repeatable tasks so that you can focus on the work that matters most. An approver has the option of modifying content sent for approval. Being able to make changes as an approver, the user can make quick alterations to messages that may requi

Approval Workflow

Publishing - SES

social

approval

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Knowledge Base Article

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Approval workflows

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Chord Chart widget

The Chord Chart widget is a visualization that can help users analyze the relationship between two categories. It displays a circular diagram where an arc represents each category, and the chords connecting them represent the strength and direction of the relationship between the categories.Thicker

Chord Chart Widget

Insights

Knowledge Base Article

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Types of Widgets

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Area Spline widget

An Area Spline Widget is a type of chart that is used to display a time series of data, where the data points are connected by a smooth curve that fills the area under the curve.The area spline widget consists of a series of data points plotted on a Cartesian coordinate system, with the x-axis repre

Insights

Area Spline Widget

Knowledge Base Article

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Types of Widgets

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Post Card widget

The Postcard widget allows you to view messages in a card format. Besides showing the conversation, the widget also allows you to view data associated with messages beneath it. This view gives users more granular details at the message level, like sentiments, engagements, reach, and more.To add a Po

Insights

Post Card Widget

Knowledge Base Article

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Types of Widgets

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Dual Axis widget

The Dual Axis widget is a type of graph that displays two sets of data on the same plot, with each set of data having its own Y-Axis. This allows you to compare two different types of data that have different units of measurement, scales, or ranges. The Dual Axis widget can be customized with differ

Insights

Dual Axis Widget

Knowledge Base Article

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Types of Widgets

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Unlocking the Power of CPaaS

In today's interconnected world, effective communication is vital for businesses to thrive. Imagine a technology that empowers organizations to enhance customer support, revolutionize marketing campaigns, transform telehealth services, and streamline logistics operations. That technology is Com

service channels- voice

Service

Knowledge Base Article

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Potential of Sprinklr Voice

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Use Cases of WhatsApp Flows

Note: Before you begin, familarize yourself with a general idea of WhatsApp Flows found here WhatsApp Flows have diverse applications across industries such as retail, e-commerce, services, finance, and ed-tech, spanning the entire customer journey. This versatility offers brands the opportunity to

Service

Knowledge Base Article

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WhatsApp Flows

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Nailed Up Connection on VoIP

When an agent is presented with an incoming call from the backend, the agent's browser initiates a webRTC handshake with the voice provider, such as Ozonetel or Signalwire, to establish the call connection. This handshake process is typically rapid, typically taking no more than 1-2 seconds under op

Service

Knowledge Base Article

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Nailed Up Connection

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Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Integration Reporting Dashboards

Integration Reporting widgets give a brief overview of the usage of all the supported third-party software integrations in Sprinklr Advocacy. For example: Slack, MS Teams, MS SharePoint, Yammer. ImportanceThese dashboards allow admins to understand how well they are able to reach advocates outside t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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What are Editorial Calendar Boards?

OverviewEditorial Calendar Boards are custom Calendar views created by applying different filters, date ranges, and groupings. The ability to create individual custom boards for different objectives streamlines your editorial planning process, simplifies collaboration, and saves time. You can use ta

Editorial Calendar

marketing

Editorial Calendar Boards

Knowledge Base Article

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Calendar Boards

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Table (No Metrics) widget

The Table (No Metrics) widget, similar to a Table widget, displays data in tabular form, with rows and columns, without displaying any metrics data. In a dashboard context, a Table (No Metrics) widget is often used to display dimensions that are plotted based on a metric/s.For example, the Table (no

Insights

table widget

Knowledge Base Article

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Types of Widgets

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Review Table widget

The Review Table widget is a tool used to gain insights at a message level. It displays each conversation in a tabular format, with the content of messages highlighted according to sentiment. Sentences within the message are highlighted in green, orange, and red to indicate positive, neutral, and ne

Insights

Review Table Widget

Knowledge Base Article

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Types of Widgets