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How Does User Auto Provisioning Work?

New users for the client can be automatically created by logging into the platform for the first time using SSO. Using Sprinklr’s auto provisioning feature, the required fields for a particular user are autopopulated from the SSO SAML response. This article details a basic explanation for the workin

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Knowledge Base Article

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User Auto provisioning

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Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Knowledge Base Article

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Digital Data Extracts

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Updating a Ticket Using Guided Workflow

You can create a Guided Workflow that allows agents to search for and update existing tickets using specific fields. This Guided Workflow enables agents to efficiently locate a particular ticket, select it from the search results, and update it.The high-level steps for creating a Guided Workflow for

Service

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Update a Ticket Using Guided Workflow

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API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

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API

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Sprinklr + AppsFlyer Integration

We have integrated the AppsFlyer Data Locker within Sprinklr to empower marketers to maximize the return on their marketing investments. It provides independent measurement solutions and innovative tools to grow and protect your business.With Sprinklr’s integration with AppsFlyer, you are able to vi

Integrations

AppsFlyer

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AppsFlyer

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Sprinklr Marketing: 18.5 Capabilities and Enhancements

With this release, we are focusing on increasing productivity and saving time with Project Management and Automated Ads, along with practical integrations for Content Marketing and AI-powered enhancements for paid content.

18.5 Release

Sprinklr Marketing

Knowledge Base Article

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v18.5 Spring Release (May)

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Time Off Request Report

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patt

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Knowledge Base Article

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Detailed Report Glossary

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Data Ingestion Using FTP Connector

Data ingestion using SFTP involves the process of transferring data files from external sources, such as remote servers, to a designated location within Sprinklr’s infrastructure. This approach allows seamless and automated collection of data from various sources into a centralized data repository,

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Connectors in Data Collection

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Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

marketing

Insights

article:howto

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Knowledge Base Article

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Privacy Guides

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionSupported UpdateChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStr

marketing

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X

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Whisper Barge-in Report

Whisper Barge-In Report provides detailed information for each monitored call, including case details, call direction (inbound or outbound), type of monitoring action (listen, whisper, or barge-in), duration of the monitoring session, and the number of times monitoring was initiated.Business Use Cas

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Detailed Dashboards

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How to Configure Home Page Widgets?

RECORD PAGE EDITOR Each persona has a defined view of its own and this is called the Record Page of the Persona. This view includes multiple tabs like Home Page, Queues, Agents, etc. Each page has a lot of different widgets that display various metrics, and these are customisable.   ​The Record Page

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Overview

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Survey Response Details Report (Single Dimension)

The Survey Response Details Report (Single Dimension) provides details of the responses/ answers received from the customers on the Surveys for all the questions. This further includes basic details of the Case associated with the Survey, like sentiment, agent details, and last message details for m

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Detailed Report Glossary

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Reporting on Opt In Templates

Opt-In reports offer a comprehensive overview of the usage and impact of opt-in templates sent to users. These reports provide detailed insights into various aspects of the opt-in process, allowing businesses to assess the effectiveness of their opt-in templates and make informed decisions. By acces

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Facebook Messenger Analytics

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Automatically Optimize Images for Publishing

Image optimization tool helps in converting the user image file format, compressing it to reduce the file size, and performing other editing tasks so that the image adheres to all the channel specifications while publishing an image through Sprinklr. Image optimization in Sprinklr is available for F

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Publishing - SES

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Sprinklr Social

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Knowledge Base Article

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Advanced capabilities

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Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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Voice Initial Queue Report

The Voice Initial Queue Report provides the Queue details at a call level based on the initial Queue the call entered. It belongs to the Queue Reports Report Group. Below are some of the scenarios where this Report is beneficial:Track service levels at the overall call level, measured from the initi

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Knowledge Base Article

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Detailed Report Glossary

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

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Advanced Capabilities

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Video Calling Report

The Video Calling Report captures key parameters such as call duration, start/end times, agent assignment details, and conversation types for video calls (for example, audio-only or video). It helps organizations assess the performance of video calls, monitor agent efficiency, and optimize the effec

Service

Knowledge Base Article

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Detailed Report Glossary

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User Properties Report

The User Properties Report helps you understand and analyze key details about users in your Sprinklr environment. It gives you a structured view of user‑specific attributes, such as profile information, access levels, and workspace associations, so you can manage users more efficiently, ensure corre

Knowledge Base Article

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Detailed Report Glossary