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Channel Custom Properties

The Channel Custom Properties Report offers a brief summary of user interactions in live chat, highlighting important details such as the browser, device type, and the website where the conversation began. It also includes the user's location, preferred language, and time zone.The report also p

Service

Knowledge Base Article

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Detailed Report Glossary

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Measure Email Performance (Advocacy)

Email newsletters serve as an indispensable tool for admins seeking to engage and re-engage advocates. With the increasing importance of personalized communication in today's digital age, email newsletters have become more relevant than ever. This article provides a step-by-step guide on curati

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Cookies Used by Sprinklr Community

Sprinklr Community websites use cookies to improve the user experience and provide important functionality. Cookies are small data files stored on the user’s device. They help with session management, personalization, security, and performance tracking.Sprinklr uses different types of cookies:Strict

Sprinklr Service

New Article

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Service

Knowledge Base Article

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Cookies Used

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Ads Web Analaytics FAQs

Can I use Channel Post/Story ID in my Sprinklr Web Analytics Profile?Since Web Analytics is applied before the ad is sent to the channel, Sprinklr does not know the Post / Story ID at that time. Only after publishing, the Post / Story ID is generated. Sprinklr is not able to update the Web URL strin

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

social

Knowledge Base Article

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Yammer

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Embed the Gallery in Site and/or App (Owned Content)

Once you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or tagging ch

experience:space

Display - SES

embed gallery

article:howto

+7

Knowledge Base Article

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Gallery

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Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Service

Knowledge Base Article

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Additional Features

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Contact Driver Feedback Analysis

The Contact Driver Feedback Analysis report tracks user feedback on contact drivers, providing valuable insights to refine the model. It highlights discrepancies between AI-generated contact drivers and expected outcomes, aiming to improve AI accuracy and overall performance.The Contact Driver Feedb

Service

Knowledge Base Article

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Detailed Report Glossary

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Product Insights Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app's goal is to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It lever

Insights

Knowledge Base Article

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Persona App

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Proactive Prompts Report

The Proactive Prompts Report provides key insights into user interactions with proactive prompts, capturing metrics like trigger count, engagement, completion, closure, and snooze actions. This report helps organizations assess user responses and refine engagement strategies by tracking intercept an

Service

Knowledge Base Article

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Detailed Report Glossary

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Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Knowledge Base Article

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Digital Data Extracts

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Add a WeChat Customer Service Account

Integrating your WeChat Customer Service account with Sprinklr enables your team to engage with customers, publish content, generate reports, and monitor interactions directly from the Sprinklr platform.PrerequisitesA verified WeCom account is required to access all available features.Ensure you are

Service

Knowledge Base Article

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Add Account

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Voice Report

Overview:Voice Report provides the entire information about the calls made (both inbound and outbound calls) from customer perspective. All the metrics provided in this glossary are at a “Call Level”. Each call is associated to a unique conversation Id corresponding to which all the details of that

Service

Knowledge Base Article

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Report Glossary

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IVR Execution Report

IVR Execution Report provides a comprehensive execution overview of an IVR system, covering overall IVR performance, node-level execution, and transaction-level details. It tracks the complete IVR traversal from start to finish, including timestamps, customer responses (if any), and the sequence of

Service

Knowledge Base Article

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Detailed Report Glossary

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Why Social Accounts Disconnect in Sprinklr?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

social

Knowledge Base Article

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Channels

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Survey Response Details Report (Single Dimension)

The Survey Response Details Report (Single Dimension) provides details of the responses/ answers received from the customers on the Surveys for all the questions. This further includes basic details of the Case associated with the Survey, like sentiment, agent details, and last message details for m

Service

Knowledge Base Article

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Detailed Report Glossary

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Add an Ozonetel Voice account

Prior to calls being routed onto Sprinklr, voice accounts need to be added and configured accordingly. The Ozonetel Voice account will be used to identify the voice calls from the telephony infrastructure to Sprinklr servers, following which a configured IVR, voice bot, or agent handles the call.Ena

Account

Service

Ozonetel

Voice

Knowledge Base Article

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How to add Oz number

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Automatically Optimize Images for Publishing

Image optimization tool helps in converting the user image file format, compressing it to reduce the file size, and performing other editing tasks so that the image adheres to all the channel specifications while publishing an image through Sprinklr. Image optimization in Sprinklr is available for F

26.1

Publishing - SES

social

Sprinklr Social

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Knowledge Base Article

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Advanced capabilities

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Call Level Analytics

The Call Level Analytics Report provides detailed case-level analytics for voice calls, linking key factors like Contact Drivers, Sentiment and Predicted CSAT Scores to specific call attributes such as noise, volume, speech rate, dead air time, and more. Thus, it offers a comprehensive view of call

Service

Knowledge Base Article

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Detailed Report Glossary

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Sprinklr Marketing: 18.5 Capabilities and Enhancements

With this release, we are focusing on increasing productivity and saving time with Project Management and Automated Ads, along with practical integrations for Content Marketing and AI-powered enhancements for paid content.

18.5 Release

Sprinklr Marketing

Knowledge Base Article

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v18.5 Spring Release (May)