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Persona App Configuration for Care Console

Admins can configure various settings in the Persona App for their Care Console to tailor the interface and functionality to their organization's specific needs. These include options such as Quick Macros, mandatory message previews for certain channels (ensuring agents review messages before s

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Persona App Configuration

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Upload and use custom fonts in Image Editor

Sprinklr provides you the ability to use custom fonts while overlaying text over assets. To do this, you'll have to upload either a .ttf or .woff as a document in  Asset Manager and then you can use it in the image editor. In this article, we will cover steps to add upload custom fonts in asset

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Image asset

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Advanced Capabilities

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

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Knowledge Base Article

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Reporting on Live Chat

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Create Viber Service Templates

You can create templates for Viber Service accounts in Sprinklr to streamline and enhance customer communication on the Viber Service platform. These templates include post assets, list messages, and carousel messages. Supported Formats and Size LimitationsWhen using Viber Service accounts for busin

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Publishing

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Google DV360 Ads Reporting Metrics

Leverage this detailed list of all DV360 metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all DV360 metrics, along with their descriptions.DV360 Metric NameSprinklr Metric NameDescriptionActive View: % Measurable ImpressionsGoogle DV360

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Metrics

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Add a Trustpilot Account

Adding a Trustpilot account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Trustpilot account from the Sprinklr platform. To learn more about getting this capabil

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Trustpilot

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Link Preview widget

The Link Preview widget is a data visualization tool used to display links in card format. It allows users to quickly view key information about a link without having to click on it, making it a useful tool to directly see which websites contribute more to the total dataset.The card typically displa

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Link Preview Widget

Knowledge Base Article

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Types of Widgets

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Sprinklr Release v15.11.0 - October 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

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October Release 15.11

Release 15.11

October 2020 New Capabilities and Enhancements

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v15.11.0 (October)

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Add an SMS Hub Account

In Sprinklr, you have the option to add an SMS Hub account to facilitate outbound messages. With this feature, you can conveniently send messages to your target audience through SMS.Enablement note:To learn more about getting this capability enabled, please work with your Success Manager.Key Feature

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SMS Hub

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Enhanced Modern View for Inbound Window in Distributed

With the v.19.8 release, Sprinklr Distributed is endowed with an enhanced UI that provides a fresh look to the platform. In this article, we provide you with the details of the changes you will view in the Inbound window within Distributed. To be able to use the enhanced Distributed modern view, you

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Knowledge Base Article

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Miscellaneous (Distributed User)

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Support for Import of Live Chat Cases Using Single Case Format

In Single-Case file format, a single zip file contains a Metadata File and a Message File that corresponds to a single Case. Here in the metadata file, there is one conversation id corresponding to one Case. In a Message file, if there are 10 messages corresponding to a single Case, the Message File

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Supported Format for File Based Connectors

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Configure Provider and Models Settings in AI+ Studio

The Provider and Model Settings in AI+ Studio allow you to manage all your AI Providers and their associated Models. You can choose from the following options:Use Sprinklr-provided LLMs.Bring your own keys for a supported provider.Integrate custom models through an External API.Sprinklr in-house LLM

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Knowledge Base Article

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Provider and Models Settings in AI+ Studio

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Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

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Knowledge Base Article

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IVR Advanced Use Cases

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Toggle Node Execution Tracking

The Toggle Node Execution Tracking feature lets you monitor how often specific nodes are executed during chat and voice interactions. It provides detailed reporting metrics to help analyze conversation flows and optimize process performance.​Accessing Toggle Node Execution TrackingPerform the follow

Sprinklr Service

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Node Execution Tracking

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Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers.  Step 1: To Add an SSO Service Provider Click the New Tab icon . Under the Governance Console, click All Settings&

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SSO

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Take Inputs within Screen

In a guided workflow, you can easily gather input from the user by utilizing input components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the accuracy of the data collected

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Knowledge Base Article

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Creating a Guided Workflow

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Sprinklr Release v15.4.0 - April 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

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April 2020 New Capabilities

New Capabilities and Enhancements

Sprinklr Release v15.4.0

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v15.4.0 (April)

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Configuring IAM Roles for S3 as Source

The Unified Data Connector module allows you to configure an S3 bucket as a source using IAM roles, ensuring secure data sharing without exposing AWS Access Key ID and Secret Key. IAM roles can be configured to connect Unified Data Connector with the S3 bucket. This article consists of the following

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List of Supported Connector Types

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Team

1. Creates a new teamEndpoint: POST /paid/governance/create/teamRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationteamIdStringYesUnique ID to identify the teamuserListListYesUser Object:email is man

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Governance

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Assignment Activity

Complete audit logs for a case are accessible within the Activity tab in the third pane, providing full visibility of all assignment activities.Each assignment will be displayed as a separate "Card" in the case activity, with the macro or rule that triggered the assignment prominently highlighted at

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Knowledge Base Article

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Automated Sampling and Allocation